I reserved a twin room for last night (12/08) in the Windroad Guesthouse, Seoul. I made this reservation on the 30th of July 2012.
When I arrived at 11pm last night the staff had not heard of our booking, until they looked it up on the system, and found out that they had forgotten to note it down in their reservations form.
They offered no explanation (one only swore under his breath, while the female manager remained aggressive and rude), and only after we complained and reminded them of their obligations did they offer us a night's stay for free in their 'four-bed dorm'.
My friend and I were looking for a twin room ONLY, and had emailed the hostel personally to say as much well in advance (on the 12th of July). The four-bed dorm they offered was in fact two bunk-beds in a non-airconditioned corridor that served as the entrance for four other rooms.
They told us our only option was to take it or leave it, but we said that we would pay up to the original cost of the twin room we had booked if they could find a similar room nearby.
The hostel manager disappeared for half an hour (it was approaching 1am by this time), and returned to say she had found something. She immediately demanded the full price of the twin room from us. I inquired as to the price of the new room, and she said that it wasn't important. We asked to see it before paying, but she didn't respond.
We were instructed to pick up our bags and follow her. We did so, and five minutes of back alleys later, we reached some sort of love-motel, lit up all in red neon. She opened the door of our room, ordered us to get out by midday, and promptly left.
This morning we found out that she had overcharged us (and all the guests of her grubby hostel by extension) 18000won. The twin room cost 38000won in her hostel, whereas in the motel (which, although seedy, was far preferable to the unwashed den of the Windroad Guesthouse), the price was 20000won.
We returned to the hostel this morning to leave our bags in the luggage room for two nights, and she told us we shouldn't because we were not paying customers and that she couldn't guarantee their safety. We have not yet accosted her about the 18000won she cheated us out of, but will do on our final night in Seoul (Wednesday 15th).
For a hostel that markets itself as the hippie, Buddhist alternative, it is a very angry and unwelcoming place.
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