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“Rude staff, dreadful experience at their mercy”

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Windroad Guesthouse
Ranked #379 of 551 Specialty Lodging in Seoul
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Rude staff, dreadful experience at their mercy”
Reviewed August 18, 2012

I reserved a twin room for last night (12/08) in the Windroad Guesthouse, Seoul. I made this reservation on the 30th of July 2012.

When I arrived at 11pm last night the staff had not heard of our booking, until they looked it up on the system, and found out that they had forgotten to note it down in their reservations form.

They offered no explanation (one only swore under his breath, while the female manager remained aggressive and rude), and only after we complained and reminded them of their obligations did they offer us a night's stay for free in their 'four-bed dorm'.

My friend and I were looking for a twin room ONLY, and had emailed the hostel personally to say as much well in advance (on the 12th of July). The four-bed dorm they offered was in fact two bunk-beds in a non-airconditioned corridor that served as the entrance for four other rooms.

They told us our only option was to take it or leave it, but we said that we would pay up to the original cost of the twin room we had booked if they could find a similar room nearby.

The hostel manager disappeared for half an hour (it was approaching 1am by this time), and returned to say she had found something. She immediately demanded the full price of the twin room from us. I inquired as to the price of the new room, and she said that it wasn't important. We asked to see it before paying, but she didn't respond.

We were instructed to pick up our bags and follow her. We did so, and five minutes of back alleys later, we reached some sort of love-motel, lit up all in red neon. She opened the door of our room, ordered us to get out by midday, and promptly left.

This morning we found out that she had overcharged us (and all the guests of her grubby hostel by extension) 18000won. The twin room cost 38000won in her hostel, whereas in the motel (which, although seedy, was far preferable to the unwashed den of the Windroad Guesthouse), the price was 20000won.

We returned to the hostel this morning to leave our bags in the luggage room for two nights, and she told us we shouldn't because we were not paying customers and that she couldn't guarantee their safety. We have not yet accosted her about the 18000won she cheated us out of, but will do on our final night in Seoul (Wednesday 15th).

For a hostel that markets itself as the hippie, Buddhist alternative, it is a very angry and unwelcoming place.

Room Tip: Not the dorms! The others could be as bad (didn't see them), but probably won't also serve...
See more room tips
  • Stayed August 2012, traveled with friends
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Helpful?
5 Thank O s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindroadGuesthouse, 매니저 at Windroad Guesthouse, responded to this review, May 22, 2015
this is a long time ago review
.we have new guesthouse and new manager...
welcome to guesthouse .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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19 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Korean first
  • Polish first
  • Russian first
  • Any
English first
Klosterneuburg, Austria
Level Contributor
1,083 reviews
215 hotel reviews
common_n_hotel_reviews_1bd8 713 helpful votes
Reviewed October 22, 2011

Its a cheap and nice place near the oldest university of Seoul and you can walk to some intersting places. also the airport bus stops nearby and there is a subway station. many student - coffe-jouses and restuarants, some opend 24 hours. young students round about. the hotel ist a hostel, so stundet style living. the staff is freindly and speaks korean, english, japanese, chinese. the korean owner has a chinese wife. no credit cards, free wifi. From Airport you take Bus 6011for 10.000 Won and get off at Sungkyunkwan University Stop after 560 Minutes. The Hostel arrange also some small tours for you like to DMZ. Outside there are some small sofas in the garden. The hotel is Quiet in a small raod, but there are many busy roads nearby with food market and shops. so a good and central location

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank BrunoldL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 10, 2011

We had a nice stay in the small Windroad and Flower Guesthouse. It's located near the university so there are many small restaurants and shops nearby. The room was a bunk bed room for 34.000 Won but one of the cheapest we could find. Shared bathroom was cleaned permanently, the kitchen as well. The hostel has free internet, a small outside area and you can easily walk to the Changdeokgung, Changgyonggung palaces and the Jongmyo shrine.
A bus from the Incheon airport goes directly past main street which is very convenient.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank FrankyFrankson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windroad Guesthouse

Property: Windroad Guesthouse
Address: 66-12, Changgyeonggung-ro 27-gil, Jongno-gu, Seoul 03073, South Korea
Location: South Korea > Seoul
Hotel Style:
Ranked #379 of 551 Specialty Lodging in Seoul
Price Range (Based on Average Rates): $
Number of rooms: 8
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