We stayed here twice. Once at the start of the trip and one night at the end. It was good the first time. The service was excellent and the room bright and clean, the staff couldn't do enough for us and the al carte food we had at dinner time was nice and reasonably priced. (We would have recommended this hotel to anyone at thsi point.)
On our return 2 weeks later all the staff were different (I assume they work so many days/shifts on then the team swaps?) They took forever checking us in, sserving other customers and answering the phone at the same time. The room was old and tired and the aircon did not work, Soo it was roasting hot. To be fair they tried to ffiix it as soon as we complained, but it was still not working and despote complaing again we were not given the option to change rooms. We askead staff at reception if theey could make a reservation for afternoon tea at the Strand, which they did, but only reluctantly. In the evening we decided to eat in the restaurant again as we had enjoyed it so much previioussly. The staff were rude and brought the bill back with wrong items on it. When we enquired she increased the bill and refussed to give us our change!! She also refused to serve us any beers to take back up to the room. (It was puring down so we ddin't really want to go back out) Dreaful service avoid this hotel.
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- Also Known As:
- Panorama Hotel Yangon Rangoon
- Panorama Hotel Yangon, Myanmar