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“No where near the airport, and a dump”
Review of Grand Palace Hotel

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Grand Palace Hotel
Ranked #62 of 163 Hotels in Yangon (Rangoon)
Reviewed November 14, 2013

Is there such a thing as truth in advertising? Not at this hotel! It is 15 minutes from the airport, and not an easy ride at that. They charged us $90 for a dumpy room with no windows that smelled of mold. There was no hot water, the air conditioner didn't work well, and there were numerous mosquitoes in the room. This should be a 1-star hotel and is worth no more than $40. My advice? Stay somewhere else....

Stayed: November 2013, traveled as a couple
2  Thank daniel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Min Zaw A, Assistant Hotel Manager at Grand Palace Hotel, responded to this reviewResponded February 18, 2014

Dear Daniel,
On behalf of the Management and Staff of Grand Palace Hotel, I personally thank you for your comment posted on November last year. The transportation time from Hotel to Airport taken more than 15 was true at the time of you wrote. It would be our weak point to update services info in the website, when we place in website the sky-bridge construction was not started and we missed to correct on website. In last year November traffic jammed was terrible and we all appreciated for all our guests came to us to discover Grand Palace during this heavy traffic time. And your room with no-window and paying 90US$ was I think somewhere mistaken and we will look into that. And we are trying the best for all our Guests soon after you wrote comment about room with smell, room with mosquitoes, Hot water in bath-room not working and bed-room Air condition was not good, etc. However thanks again for your comments and please visit us again to see changes of Grand Palace Hotel by yourself instead of getting info from me or from others. Lastly please adjust your writing if my response can satisfied you.

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46 - 52 of 53 reviews

Reviewed August 17, 2013

I had misgivings about this place because of reviews on Tripadvisor. I am glad, however, that I booked and stayed here. The choice was partly because I needed to be in the North side of Yangon. This hotel provided excellent value for the money and proved to be a quality establishment. I stayed with peace of mind and appreciated the consistent excellent service. I had a deluxe room. It was spacious and clean with an excellent bed. Except for the sink not having hot water (the shower/tub did), I had no surprises. The menu had Burmese and Asian items predominantly, with some Western choices. The buffet was likewise, although I considered it excellent. Only one caveat: don't go for the "fruit juice" in the breakfast buffet unless you settle for punch. It is not juice. Otherwise there was plenty to choose from and enjoy including eggs done for you the way you like them.
I also asked for a late checkout (wanted to leave at 4 for a 7 pm flight), but no dice. The latest checkout would be "1pm, may be 2, if you insist" [not actual words]. But I was asking for an exception and the hotel has its right to adhere to stated policy.
I would gladly stay here again.

Room Tip: I don't know what the superior rooms are like. The deluxe room I had was in the building to the...
See more room tips
  • Stayed: August 2013, traveled solo
    • Value
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3  Thank holek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Min Zaw A, Assistant Hotel Manager at Grand Palace Hotel, responded to this reviewResponded February 18, 2014

Dear Holek,
On behalf of Management and Staff of Grand Palace Hotel, I thank you for your stayed at Grand Palace and comment about us as well as you decided you would stay with us again in future. Since we did not connect Hot Water in the Sink, hot water was not available. may be we will reconsider about this matter for future construction. Our Breakfast Buffet was upgrading and you might not seen the juice like last time and we have changed the products, like other items on Buffet Breakfast. Lastly, we hope to seeing you again at Grand Palace Hotel in near future.
Best regartds.

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Reviewed April 5, 2013

I booked 6 rooms (4 deluxe + 2 standard) for our group of 12 people for a 5-night stay. We checked in after midnight and enquired right away whether we could have late check-out as our return flight would also depart after midnight. We made it clear to the reception manager that we would only need any 2 rooms for freshening up ourselves from the heat before we departed for the airport. The manager said he had to consult his general manager and would see what he could do for us. Fair enough and we had no complaint at all.

On the following day the manager told me he had yet to speak to the GM. I told him to take his time as we were staying for a few more nights.

On the next day the manager approached me during breakfast and said that late check-out could not be offered. We were naturally disappointed (bearing in mind our midnight check-in and the number of rooms we were paying for as a group) and emphasized that we would only be using the 2 rooms to take a shower at night after we returned from our sightseeing activities during the day. The manager eventually agreed provided that we would check out the 4 deluxe rooms before the usual check-out time. We of course agreed and thanked him for his generosity.

On the last day of our stay we checked out the 4 deluxe rooms after breakfast as promised and moved all our luggages to the 2 standard rooms. We left for sightseeing and did not return to the hotel at all until after 8:30pm.

I asked for some extra towels for our group members to take a shower but was told each piece would cost 1,000 kyats. I was slightly surprised but paid in cash right away, thinking that we had already been given a favour.

However, when we checked out the remaining 2 standard rooms at 10pm intending to leave for the airport, we were shocked to hear that we had to pay an extra night for each of the 2 rooms! After much quarrel with the manager, I demanded to speak with the GM directly who however was not interested to hear me out at all over the phone. He even threatened to call the police and the immigration if we did not pay for the extra night.

We were only allowed to leave when we told them we would call our embassy if they insisted on cheating us. If we had not planned to check out sufficiently early for the airport, we would probably have yielded to their threat and pressure. There is no way I will ever stay at this hotel again.

  • Stayed: April 2013, traveled with friends
    • Value
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9  Thank Zungyaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Min Zaw A, Assistant Hotel Manager at Grand Palace Hotel, responded to this reviewResponded February 18, 2014

Dear Zungyaci,
First of all on behalf of Management and Staff, I would like to thank you for your great interest given us. First time when you decided to stay with us and 2nd time, let us know about your comments. We are taking into account for all your mentioned matters. It was my Reception Manager's mistake on the first day while discuss with you. He was telling you to take 2 Standard Rooms to freshening up instead of all rooms. But he did not tell you how much will be charged for those 2 Standard Rooms. However I am sorry again for charging towels used during freshening up, I believed at that time when everyone settled the payment matters for 2 Standard Rooms and extra Towels with any amount, I hope you will be leaving Hotel and leaving Myanmar with happiness. Reception Manager was witnessed about his conversation mistake and all the charges for 2 Standard Rooms and extra Towels are covered by him at last. But I only would like request from you to erase your comment from www.TripAdvisor.com if my response can make you satisfied.
With all my best regards

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Reviewed April 2, 2013

This hotel is not at all centrally located (it is nearly twenty minutes drive from the city center) and it is in fact a business hotel for locals. More importantly, the hotel staff performed terribly, to put it softly. This is important and disturbing: From the window of our hotel we witnessed a woman being beaten by her husband, who was staying at the hotel. While my boyfriend yelled at him to stop hurting her from the window, I ran downstairs to alert the staff. However, the various male staff members working that night did not care, at all. One even laughed at me. They did absolutely nothing, and proceeded -- only after much pleading on my behalf -- to merely stand outside while the guest continued to chase and beat his wife. My boyfriend had to go outside to shield her to help her get away from him. But once she finally got into a cab, the husband got into his car, and the hotel staff members actually assisted him by helping him in backing out of the narrow parking lot so that he could chase her down! This is all incredibly true, incredibly sad, and a reason not to stay here. It is not a good stay for tourists anyways, because of its useless location. Please, stay elsewhere. Consider staying at smaller guest houses or inns that are less fully government-controlled. Thank you.

  • Stayed: February 2013, traveled on business
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7  Thank perrinking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Min Zaw A, Assistant Hotel Manager at Grand Palace Hotel, responded to this reviewResponded February 18, 2014

Dear Perrinking, Thank you for your comment. We appreciated for your points. Regarding transportation takes too long from Airport to Hotel and from Hotel to Airport was over now, since the Sky-bridge construction near the Hotel was over and it was not traffic jammed like before. Hotel has being renovated software and hardware since we received many foreign visitors, this included upgrading skills and service standard of our staff. Regarding fighting in the Hotel we appreciated for your kindness to other peoples. Because of the guest personal issues, we could not go in the middle of them and we have explained the persons concerned to solve outside of the Hotel and informed to authority. That's why they are decided to leave the Hotel. However we thank you again to let us know about our staff performance. I would like to request you to erase some of the writing in this comment.Thank you.

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Reviewed March 3, 2016 via mobile
Google Translation

Stayed: March 2016, traveled with family
2  Thank yoshihidet11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2015
Google Translation

  • Stayed: October 2015, traveled on business
    • Location
    • Cleanliness
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Thank Stefano V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013
Google Translation

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank zaboune77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Palace Hotel

Address: M-22,Shwe Htee Housing, Thamine Station Street | Near the Bayint Naung Point, Mayangone Township,Yango, Yangon (Rangoon), Myanmar
Location: Myanmar > Yangon Region > Yangon (Rangoon)
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#15 Best Value Hotel in Yangon (Rangoon)
Price Range: $36 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Palace Hotel 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Grand Palace Hotel Yangon, Myanmar

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