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Traveler rating
1,604
786
164
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18
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Reviewed 1 week ago

We stayed at this hotel for three nights in January. We were upgraded to a lovely room on the 9th floor. However, despite assurances that we would get a queen bed we had to make do with two twins. The hotel is perched on a hill overlooking the lake with a few restaurants within easy walking distance. The breakfast buffet was wonderful with lots of fresh fruit, western and asian options. Depending on the time it was sometimes so busy that we had to wait for a table. Service was excellent and there is a small bank in the hotel for easy currency exchange. We ate at the outdoor bar one day and were attacked by mosquitoes. Overall, a lovely hotel which was a nice beginning to our Myanmar trip.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank trippy029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrachayaPuengpanich, Executive Assistant Manager at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 1 week ago

Dear trippy029,

Mingalarpar.
Thank you very much for your recent stay in Chatrium Hotel Royal Lake Yangon.

We are so happy to know that you have got a great experience from your time in our hotel, especially from great breakfast with full of freshness fruits, lovely room and stunning view from your room.

We are looking forward to welcome you again in the future. Thank you very much.


Best wishes,
Mr. Prachaya Puengpanich (Ned)
Executive Assistant Manager - Operations
prachaya.pue@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We had a great, spacious room with a huge king size bed. Besides the generous stocks of mineral water bottles, the mini bar also comes with 2 cans each of larger and soft drinks. Upkeep was perfect at this hotel.

The buffet breakfast was terrific with great variety. We were very pleased with the hospitality and friendliness of everyone at the hotel.

We also attended a wedding dinner at the pool garden, which turned out to be spectacular and the food were excellent.

It was a wonderful stay! This was a great hotel at a great price. I would recommend this hotel for both buisness or pleasure trips.

Date of stay: February 2020
Trip type: Traveled as a couple
Thank tracylew29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrachayaPuengpanich, Executive Assistant Manager at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 1 week ago

Dear tracylew29,

Mingalarpar.
Thank you very much for your recent stay in Chatrium Hotel Royal Lake Yangon.

We are so happy to know that you have got a great experience from your time in our hotel, especially from spacious room with great facilities, good variety of breakfast at Emporia Restaurant, excellent setup of wedding event as well as delicious food in the event.

We are looking forward to welcome you again in the future. Thank you very much.


Best wishes,
Mr. Prachaya Puengpanich (Ned)
Executive Assistant Manager - Operations
prachaya.pue@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We arrived early in the morning after an overnight bus trip from Lake Inle. Thought we would have to wait until the official check in time (2pm?), but after initially being asked to wait we were actually in our rooms by 0830! Same applied on checkout, we were allowed to keep our rooms until 2pm. Staff were generally friendly and helpful, but I would specifically mention John, who helped us on arrival and departure, and his lovely colleague Thida. Both provided exceptional service.

Our rooms were large, beds comfortable, and well equipped with large shower and all the usual other facilities such as safe, minibar (inclusive of free drinks!) etc. Unlike all other hotels we stayed in, there was a step down into the shower meaning that the water could not escape into the rest of the bathroom. Great luxury!

We did not use the hotel restaurant, so can’t comment. Swimming pool was excellent, long enough for a reasonable swim and didn’t seem to be over chlorinated as is sometimes the case.

All in all we loved our stay. The hotel is pricier than some of the other places we stayed in while in Myanmar, but we didn’t mind paying a little extra to enjoy a bit of luxury at the end of our trip. If I had a single negative to highlight, it would be that this is the only hotel we used where breakfast was not included. That said, the tendency of our group was anyway to go out and explore what the city had to offer, so I won’t allow that to affect my rating as it did not detract from our overall experience.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 655Jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrachayaPuengpanich, Executive Assistant Manager at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 1 week ago

Dear 655Jay,

Mingalarpar.
Thank you very much for your recent stay in Chatrium Hotel Royal Lake Yangon.

We are so happy to know that you have got a great experience from your time in our hotel, especially the "care" from our team members, luxury room with spacious area & well equipped bathroom, excellent overall in-room facilities and beautiful swimming pool area.

I have already shared your special appreciation to John and Thida at our Front Desk.
We will keep on maintaining our great reputation as one of the best 5 star hotels in Myanmar as well as one and only city hotel in resort style in Yangon.

We are looking forward to welcome you again in the future. Thank you very much.


Best wishes,
Mr. Prachaya Puengpanich (Ned)
Executive Assistant Manager - Operations
prachaya.pue@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

The Chinese Buffet right here is really awesome and we really do enjoy it ....the service is really cool , too
If you really want a good Chinese buffet this place will be really suitable for you and your family

Date of stay: February 2020
Trip type: Traveled with family
Thank kellybh12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrachayaPuengpanich, Executive Assistant Manager at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 1 week ago

Dear kellybh12,

Mingalarpar.
Thank you very much for your recent visit to Chatrium Hotel Royal Lake Yangon.

We are so happy to know that you have got a great experience from your time in our hotel, especially from the best quality of Chinese food and excellent service from our Tiger Hill Chinese Restaurant.

We are looking forward to welcome you and your family again in the future. Thank you very much.


Best wishes,
Mr. Prachaya Puengpanich (Ned)
Executive Assistant Manager - Operations
prachaya.pue@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

our dinner at kohaku japanese restaurant with my colleagues and buffet. good quality and delicious food. So smooth sake and sashimi are really amazing. start appetizer to until main course are staff arrange for everything. joe and smith are very good service and friendly.
Thanks

Date of stay: January 2020
Trip type: Traveled with friends
Thank Thet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrachayaPuengpanich, Executive Assistant Manager at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 1 week ago

Dear Thet S,

Mingalarpar.
Thank you very much for your recent visit to Chatrium Hotel Royal Lake Yangon.

We are so happy to know that you have got a great experience from your time in our Kohaku Japanese Restaurant, especially the excellent & friendly service from Joe and Smith.

We are looking forward to welcome you again in the future. Thank you very much.


Best wishes,
Mr. Prachaya Puengpanich (Ned)
Executive Assistant Manager - Operations
prachaya.pue@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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