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Reviewed September 29, 2012

Mingalaba!
This is the first word you will hear upon arrival in the country and you will hear, and use, it everywhere, so you might as well learn it right up front. It is a generic greeting – hello, good morning, welcome – and the staff at the Chatrium will say ‘Mingalaba’ to you every time you walk through the door.
As other reviewers have noted, Chatrium is a bit old, but the room we had (#537) was in good condition. It was a good size, included a sofa, and was well-maintained by housekeeping for the 3 nights we were there. We noticed the first day that one of the lamps did not work, but when we mentioned it, the bulb was replaced while we were out, so no problem.
The breakfast buffet was very good – quite extensive with Western and Asian offerings, and even a cappuccino machine. Quite a lot of business was being conducted over breakfast, so this is obviously favored as a business hotel. If you have to check out at 5:00 am, as so many leisure guests do to catch the early morning flight to Bagan, it’s too early for the buffet, but you don’t have to do without breakfast. The hotel provides “breakfast boxes” in the lobby so you can eat your breakfast at the airport in the departure lounge.
We were there in early August and there were no interior renovations going on at that time, so we have none of the noise complaints that others are mentioning for more recent stays. There was some renovation going on around the pool, but we weren’t able to use the pool anyway because of the rainy weather, so those renovations did not affect us at all. It is an elegant-looking pool, so we were sorry the weather didn’t co-operate; we had been looking forward to swimming there.
There were 2 things that were mildly annoying. First, there is no store in the hotel that sells bottled water, so our first order of business after arrival was to go out to a nearby shopping center to buy water. The staff seemed surprised that we didn’t consider the 2 free bottles per day adequate, although they did up it to 3 after we had that discussion. Second, we had a “lake/pagoda view room”, which we had requested, and it did have a view of the gorgeous and nearby Shwedagon Pagoda. However, the door to the small balcony was locked, and there was a note hanging on the doorknob explaining that it was permanently locked to keep insects out. Prevented from stepping out to take good pictures of the pagoda, we were forced to shoot through glass, with less than stellar results. That was disappointing.
On the other hand, there was one other thing that was very good. We arrived with lots of dirty laundry and asked the concierge staff if there was a neighborhood laundry so we could avoid using the expensive hotel laundry service. They knew of one, called for us and our laundry was picked up that day and returned the next. The staff then explained that we had received a very good deal because they had convinced the company to give us express service at standard rates. That was nice of them.
We found the staff we encountered to be fairly good at English – at the concierge desk, the guest relations desk and in the breakfast restaurant and lobby lounge. We had no communication problems at all. Here, as everywhere in the country, the staff were always friendly and very pleasant. Overall, this is a good choice of hotel for Yangon.

Room tip: Get a "lake/pagoda view" room for views of Kandawgyi Lake and Shwedagon Pagoda.
Date of stay: August 2012
  • Trip type: Traveled as a couple
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3  Thank Jo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 29, 2012

stayed for one night each on two occasions in sep 12, the staff was extremely courteous and efficient as all other people in myanmar, hotel is fairly good, rooms are spacious and toilets are well maintained, the best part is the separate shower cubicle in addition to the tub, toileteries are good but, bath towels were not soft, breakfast menu spread leaves much to be desired especialy if u like the continental or american style breakfast, a no of chinese companies and some others have opened offices in a number of hotel rooms which at times disturbs peace may be the hotel should dedicate separate wing to offices

Room tip: choose the one facing the swimming pool
Date of stay: September 2012
  • Trip type: Traveled on business
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Thank mohitgupta66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 29, 2012

We were a little intimidated by the less-than-glowing reviews here, but we really enjoyed our one night at the Chatrium.

The Chatrium is a big, good quality hotel. While it's not up to the standard of the Strand, it is a good choice nonetheless. Its strongest point is the staff who are plentiful and very helpful. Nothing we asked of them was too much effort and they were cheerful to a fault.

Yes, there's some renovation of the poolside area going on during the day, but it's hardly a big issue as the pool is still available. I was more concerned that they did not accept credit cards for payment without a clear day's notice. For a one night stay this is impossible. More flexibility is needed here.

I'd recommend this hotel to anyone looking for a western standard hotel with good service in Yangon.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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21  Thank luigialterego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 28, 2012

I agree with the last reviewer that the renovation noises were annoying, but overall, it was a pleasant experience if you ignored the very lengthy check-in and check-out processes, which seemed to serve little purpose.
Although the hotel does take credit cards (with a 5% surcharge), they fail to advise you that you must register your credit card with them 24 hours before you check out, so be warned! The whole of Burma is suspicious of credit cards, and it's annoying if you are short of cash without any ATMs close by.
The hotel itself though was quite good, and the staff tried sooo hard to please, and always offered a genuine smile. We found the food good, and there is a great Thai restaurant over the road, and an Indian around the corner if you feel like venturing out.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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Thank rosemaryVenusBay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 22, 2012

The Chatrium is a dated looking 14 year old undergoing minor cosmetic sprucing up. In process is a very unpleasant 08:00-18:30 hours band saw repair of the outdoor area surrounding the pool. In addition, one of the restaurants is closed. No notice was given on the reservation site.
There are various floors with offices including the Kuwaiti Embassy with doors open all day, and visitor in-out. Not an atmosphere conducive of a 5 star hotel property.
The rooms are a nice size, but the furnishings are dated, and in some rooms, shoddy looking.
The service is well mannered, but that is the nature of the Myanmar people. They are great. Truth is the service is not well trained. Housekeeping has made my room the past two days, way late into the mid to late afternoon hours. At dinner, soup was ordered, but the server, forgot to either order it, or serve it. The same server never brought the 2 for 1 offering of a second drink at happy hour sitting on the verandah. The concierge desk is staffed with people not fluent, nor even remotely understanding basic instructions in English. The General Manager is not accessible.

Room tip: Rooms facing the pool and the park are very scenic.
Date of stay: September 2012
  • Trip type: Traveled on business
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2  Thank richjacobson18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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