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“Hotel is acceptable” 3 of 5 bubbles
Review of Grand Hotel Kinshasa

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Grand Hotel Kinshasa
Ranked #15 of 25 Hotels in Kinshasa
Royal Oak, Michigan
Level Contributor
125 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Hotel is acceptable”
3 of 5 bubbles Reviewed July 12, 2011

I stayed one night on business. The hotel service was acceptable at all levels. There is nothing fancy about the hotel, but was relatively clean, but not new. In the US, this hotel would be under renovation; in Africa, it was average. The food was good at the restaurant.
Prices at the restaurant and stores in the hotel were high (lunch was $32 US; shirts were $220 US - my bags failed to arrive with me).
US currency is accepted in the country, but must be in perfect condition - no tears, etc.
There is no shuttle. Taxi from the airport worked but appears less than reliable. I used the blue and white cabs and avoided the drivers touting for business. It was $50 US - but bargaining was difficult because I speak no French.

  • Stayed June 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TAN31_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
New Delhi
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed April 14, 2011

Frankly, as far as hotels go the Grand is quite basic and quite expensive (US$246/night) at the same time, but in Kinshasa there really isn't anywhere else to stay. The rooms were large and clean and my room had a superb view out of the balcony overlooking the mighty Congo river in the distance. The bathroom was clean, albeit sparse and looked as if it could do with a sprucing up.

  • Stayed April 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank KushanMitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
245 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 bubbles Reviewed February 18, 2011

I stayed for ten days in January, my first trip back since 1989. My room was clean, with good bedding, fresh towels every day,plenty of hot water, and a reasonable supply of bathroom amenities. There was a safe in the room which was helpful given the security issues in Kinshasa. Itrs true that the hotel has slipped since its days when it was in the Intercontinental chain but there was not a lot to complain about, considering this is central Africa. The front desk staff were helpful and my room had a wonderful view of the river. The ongoing, and ongoing, and ongoing, renovations to the old wing does not help; it limits the ground floor space, detracts from the overall appearance of the hotel, and makes getting to the pool somewhat confusing. The restaurants are expensive and the breakfast buffet was unappetizing and undigestible. The good thing about it was that it did not linger long in my body. The price is somewhat expensive but then again, everything in Kinshasa is expensive. I would not hesitate to stay again if I had to go back to the D.R.C.

  • Stayed January 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Diverdan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 17, 2011

Per other reviews, there are not many options in Kinshasa. During a recent stay, my room on the 17th floor had an overwhelming mold/mildew smell throughout that never went away. The carpets where gathered in channels that suggested moisture damage underneath, and the ventilation ducts were full of mold. The sink had some sort of substance in it that resembled blood plasma. The only positive aspect of the room were that the bed linens were clean with no debris or hair on them, and a sweeping view of the Congo River across to Braazaville. I agree with other reviewers on the poor quality, overpriced breakfast... however I was thankful to have food period after viewing some of the local conditions.

  • Stayed December 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank B4R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Borrego Springs, California
Level Contributor
261 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 bubbles Reviewed December 21, 2010

After two weeks at the Memling, I moved to the Grand Hotel basically in search of more comfortable seating in the room and a change of menu in the restaurants. For the first six nights at the Grand, I was in room 1940 ($250/night), a somewhat tattered, large room with twin beds, a sofa in the seating area, and expansive views. My wife joined me for the last six nights and we were moved to room 742 which was smaller, had a king bed and not as dramatic a view (although the Congo River was visible in the distance). All the rooms feature a fairly large balcony, strangely without any outdoor furniture. Wifi is available ($85/week). The Grand seems to be perpetually under renovation somewhere on the property without ever making much headway. It really COULD do with some serious updating, specifically in the ground floor public areas (lobby, reception, restaurant, shops) which lack organization, are dark and unwelcoming, and difficult to navigate. Getting to the pool area is particularly confusing. The décor throughout the hotel lacks vibrancy; and the food in the indoor restaurant and at the pool terrace is uninspired and expensive ($40 for a steak). Breakfast is an adequate buffet ($28, not included in the room rate). There is a pleasant wood-fired pizzeria near the pool ($30 for a small vegetarian pizza). A very nice, well-equipped fitness center is located in a separate building with big windows overlooking the pool. The pool is popular and well-maintained, and has sufficient loungers, umbrellas, and towels. Overall, considering the exorbitant costs associated with staying at the Grand and its dated, worse-for-wear appearance, I can’t recommend it. There are better places to stay in Kinshasa such as the new O Castelo Hotel (an as-yet-undiscovered gem) or the older Sultani (which has good, less expensive food; free wifi; a busy, welcoming lobby; but rooms that are in need of extensive renovation).

  • Stayed November 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wahzah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 7, 2010

the hotel is in very nice location, quiet area and safe [very important in kinshasa] rooms have been just rennovated and thus very clean very nice wide rooms overlooking river. very very nice pool and gym too. food is excellent and service too. i will definetly stay there next time.

  • Stayed August 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AymanHassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed June 8, 2010

I stayed here with 3 colleagues for three nights in early May. The hotel is equivalent to a 3 star hotel in most other cities but in Kinshasa there really aren't many options. I have also stayed at a small boutique hotel -- the Faden House -- across the street from the Grand which was nicer. The Faden was more cosy and the ambience was at least on par with European/Western standards.

BUT since this isn't a review of the Faden House, let me continue. Expect to pay at least $30 - 50 for any given meal (without alcohol) and the service, particularly at check-in is dismal. Unfortunately, the city lacks capacity on the hospitality front. I did see some hopeful signs however that things may be picking up -- the government is investing in infrastructure and increasing tourism seems to be on this agenda. With any luck -- in the next 3-5 years, Kinshasa may be a new city! But for now, don't expect the luxuries of home like hot water every day!

  • Stayed May 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SAMNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kinshasa

Property: Grand Hotel Kinshasa
Address: 7 Avenue Batetela Kinshasa Gombe, Kinshasa, Democratic Republic of the Congo
Location: Democratic Republic of the Congo > Kinshasa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 25 Hotels in Kinshasa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Kinshasa 5*
Number of rooms: 204
Official Description (provided by the hotel):
Overlooking the Congo River in the downtown residential area, the grand hotel Kinshasa is the largest hotel complex in the Democratic Republic of Congo.Located near embassies and the United Nations Residences, our hotel perfectly combines tradition, comfort, and modernity and... African hospitality.We look forward to welcoming you in our 231 spacious and comfortable rooms.The hotel offers a unique service.Discover our gourmet menus and our distinguished function rooms, perfect for your events and conferences.Keep fit in our European standards fitness center! Take advantage of our sport fields, our swimming pool and terrace... and stroll in our mall.With us you will have an unforgettable stay. ... more   less 
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Also Known As:
Kinshasa Grand Hotel

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