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“A Few Problems to Iron Out”

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Grand Hotel And Casino
Ranked #20 of 47 Hotels in Port Vila
Sydney
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A Few Problems to Iron Out”
Reviewed August 10, 2007

We stayed there for 5 nights on a package which included full breakfast in lieu of the usual continental.
The staff were very friendly and were always trying to assist 110 percent.
There were a number of small but annoying problems in our room which indicate the rooms were not inspected carefully after building. The rail on the fridge door was so weak it fell off if you opened it too fast spilling glass bottles onto a ceramic tiled floor. The door on the shower was spring loaded but the cracking noise when opened was quite disturbing. The bottom panel on the balcony door was cracked. The bathroom has a large window opening into the bed room supposedly to look out through the balcony doors while taking a bath. At night you can activate a blind to close off the window but whenever the bathroom lights are turned on at night (to answer the call of nature) the bed is illuminated with a strong light which obviously wakes anyone sleeping. Other than these problems the rooms were adequate in size, modern and reasonably appointed. I have stayed in a lot of hotels throughout Asia primarily and this was better than most.
Room service always ensured the room was clean and tidy and stocked with toiletries. I didn't have to call once for a missing towel.
The breakfast dining room was one of the best I have seen with the views to Iririki. The continental breakfast looked average ie fresh fruit, cereal, toast, small selection of cold meats, juice and tea or coffee. The full breakfast, for me, was excellent with poached eggs benedict on smoked salmon toast, omelette with fresh spinach and smoked salmon. Despite these delights they could not cook a hash brown and the veal chippolata were flavourless.
Dinner was expensive compared to most restaurants in the area and poorly conceived and executed. There are so many good, reasonably priced restaurants in the area (one of my favourites is L'Houstalet) that I am sure the Sebel will certainly not attract any return business for night dining.
There is a dock area next door to the hotel which does make a considerable amount of noise during the day but this noise can be blocked out by closing the balcony door. We did not spend a lot of time on the balcony or around the pool as there was plenty to do around Port Vila.

  • Liked — new, clean, friendly staff, close to shops
  • Disliked — dinner, minor problems
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
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  • Cleanliness
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Additional Information about Grand Hotel And Casino

Property: Grand Hotel And Casino
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Port Vila
#11 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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