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“Best Views, Great Location”

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Grand Hotel And Casino
Ranked #19 of 47 Hotels in Port Vila
Certificate of Excellence
Reviewed April 18, 2014

My husband and I spent the first part of our honeymoon here in January '14.
After a delayed flight we arrived at the hotel in the early hours of the morning so went straight to bed. In the morning, the first thing I did was open the curtains and...O.M.G.!!! The view was an absolute postcard. It wouldn't matter which room you had as every room has the same awesome view of the bay and Iririki Island.
The location is great, right in the middle of town in the main street. We were concerned by reviews we had read about the smell of smoke in the foyer coming from the casino on the ground floor, but it really wasn't a problem, hardly noticeable in fact.
The restaurant and pool were both great. We didn't use the casino, except to change money occassionally.
The hotel was clean and nicely decorated. Our room was modern and had everything we needed including a great shower. It did not have a mini bar or any water supplied though.
The staff were pleasant and the Kiwi manager was exceptional.
The buffet breakfast which was included in our room rate was more than adequate with plenty of choices. The views from Crystal's restaurant are breathtaking. We also had dinner there which was lovely.
We thought the hotel was very good value and would definitely go back, as well as recommend it to others

Room Tip: All rooms have excellent views
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  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Tassie531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded April 20, 2014

Dear Tassie 531

Thanks for a great review, it is great to hear you enjoyed your stay, the view and the staff. We all look forward to welcoming you back soon.

Kind regards

Carey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 - 245 of 539 reviews

Reviewed April 5, 2014

I recently spent a week with my Mum Dad and sister what a memorable place to stay the staff were so eager to please, We both had a room on the sixth floor the view fantastic. The food was great we loved the curry night on Friday night. Every day the room was serviced like magic. We would all love to come back to the Grand Hotel thank you to all the lovely staff. We will be back

Room Tip: Higher floor level six the suite rooms the best
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  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded April 8, 2014

Dear Tina E

Thank you for such a wonderful review, it is good to hear the family had such a great time. We will certainly look forward to welcoming you back!

Kind regards

Carey Norton

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Reviewed April 5, 2014

When you go into the lobby you almost want to vomit on the smoke fumes, as a non smoker and a resident here this is disgusting for me, why don't you do what other hotels do and send smokers outside, do you not know how dangerous it is to take in second hand smoke, if I was checking in here as a tourist I would walk back out, not what I expect from a 4 star hotel.

Stayed: April 2014
2  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded April 8, 2014

Dear Sandra W

Thanks for your feedback, please be aware that while our lobby is non-smoking however our casino remains a smoking venue.

I am sorry to hear that this has had such an effect, please be assured we are looking at ways to lessen the impact as much as possible.

Thanks again.

Kind regards

Carey Norton

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Reviewed April 2, 2014

friends invited us to join them for dinner here on the Friday evening and when we heard it had
airconditioning, we were keen to go.the foyer and entrance were welcoming and very clean.we were shown to our reserved table that overlooked the water.it was stunning as the sun was just going down and the boats coming in. the menu had a good variety and the 4different curry in a tray was tasty and nice to try something different.the tiramisu was excellent.service was really good and we had a lovely evening out. would really recommend.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Service
1  Thank goldy538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded April 4, 2014

Dear goldy538

Thanks for the great review for Crystals Restaurant. It is good to hear that you enjoyed your experience.

Perhaps we can encourage you to come and stay next time you are in Port Vila.

Kind regards

Carey

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Reviewed April 1, 2014 via mobile

Perfect location in town
Close to restaurants
Close to shops
Nice staff good service
Breakfast included in price good value
Need a refurbishment
No gym bad point
No parking
Problem with the lock ( key )


  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SydAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded April 2, 2014

Dear SydAndy

Thanks for your recent feedback, it is good to hear that overall you enjoyed your stay. I am pleased to advise that we are currently replacing all corridor carpet with completion scheduled for the end of April. In addition we are repainting parts of the hotel and changing lighting also.

SydAndy, we look forward to welcoming you back in the not too distant future.

Kind regards

Carey Norton

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Reviewed March 26, 2014

Plonk the Grand Hotel down just about anywhere else, and it would be just an ordinary, standard 3 star sort of property, in need of a bit of a face-lift. But as they say in the real estate trade, position is everything, and the Grand Hotel, situated as it is right on the harbour-side of Port Vila, makes it something special. The room that I has on the third floor, was clean and well appointed, the bed was comfortable and having a safe and fridge in the room was a convenience. The views however, were far from standard, and I spent many happy hours out on the balcony, enjoying a cold drink and the vista out over the harbour, watching the colourful taxi boats and their equally colourful pilots, zipping back and forth across the glassy waters. The hotel restaurant, which also has fabulous views, does a fantastic breakfast, which in my opinion is the best value in Port Vila. The hotel provides vouchers when using their facilities, for people to use in the casino. I had the odd 'flutter' while I was there, and it was a lot of fun. Although I didn't win much, it's a good way to spend an evening. There was some re-tiling going on by the pool while I was there, but it didn't inconvenience the guests, and I believe that there are some major renovations happening later this year, which should spruce the place up a bit. I can't speak too highly of the excellent staff at the hotel. In particular, I had great service from Charlie at reception, Roy in reservations, Evelyn in house-keeping and Fabius at the travel desk. A big thank you to them and their colleagues. I have no hesitation in highly recommending this hotel. I had a great stay there.

Room Tip: Try to get a room on one of the higher floors. The views are good anywhere, but the higher floors gi...
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  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raoul656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded March 30, 2014

Dear Raoul656

Thank you for taking the time to provide your feedback. It is great to hear that you enjoyed your stay in Port Vila and at the Grand.

Our staff are certainly our best asset, we are also working hard on making sure the hotel is the best it can be. We are currently re-carpeting all our floor corridors which is very exciting and also we are looking at ways to improve our dining experiences.

Looking forward to welcoming you back in the not too distant future.

Kind regards

Carey Norton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

This place was great for us. Lovely room very well appointed with comfortable bed and linens, great bathroom with bath, separate shower and toilet, safety deposit box, iron and board, tea making facilities and fridge. Tv had BBC world. Balcony facing the sea. Lovely swimming pool. Right by the market for fresh fruit and avocado, plus other shops. Who cares about worn carpet in the hall?! The staff were lovely and let us have late check out. Breakfast buffet was good. The only poor thing was the cost of WiFi which is island wide. It was so good we had a combination of room service and market food for dinner as we couldn't better the view from our balcony.

  • Stayed: February 2014, traveled as a couple
    • Value
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3  Thank madamjackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this reviewResponded February 26, 2014

Dear Madam Jackie

Thanks for the great review, it is good to hear that you enjoyed both the hotel and all that Port Vila has to offer.

WiFi is challenging as the available services are currently quite limited. However, I understand that this is currently being rectified by the local suppliers and we hope to have better service later this year.

kind regards

Carey Norton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Port Vila
#11 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range: $107 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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