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“Great rooms”

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Grand Hotel And Casino
Ranked #18 of 47 Hotels in Port Vila
Level Contributor
5 reviews
“Great rooms”
Reviewed January 15, 2013 via mobile

Overall fantastic the staff are amazing helping book tours it's great. The view you can not go past. The cleanliness in the dinning room is far from good cockroaches on the tables and over food, the smell of the septic tank being pumped into the bay is enough to make you gag.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mezzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 25, 2013
Dear Mezzee

Thank you for your feedback, I am glad to hear you enjoyed your room. Please be assured that I have spoken to our restaurant and housekeeping team with regards to the cleanliness of the restaurant and hotel.

We look forward to welcoming you back.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
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Gold Coast
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 14, 2013

This was our 5th stay at The Grand, arriving 23/12 and departing 31/12. We had our second fabulous Christmas Lunch at Crystals Restaurant and can highly recommend both The Grand and Crystals. A wonderful New Year's Eve dinner and entertainment was on offer but unfortunately we were unable to stay for NYE.
We have been to Vanuatu on holidays many times and have stayed at 7 other (comparably priced) resorts but our preference is now definitely the Grand, staying there the last 5 visits to Port Vila. Great location (right in town) and very easy to get around, fabulous views from every room as they all face the harbour, terrific staff, clean and comfortable rooms (very comfortable bed!).
The rooms are terrific, every room has a (small balcony), table and two chairs, great view. I think the bathroom is very functional as the toilet is separate to the shower which is separate to the bath/vanity unit (in Deluxe Room). Housekeeping is great, if you need anything just ask.
If breakfast is included it is quite good, fresh and tinned fruit, yoghurt, nuts, cereals, fruit juice, egg station and hot buffet (usually scrambled eggs, sausages, pancakes, hash browns but changes daily) as well as bread (toast) and fresh pastries. Great start to the day with wonderful staff in Crystals Restaurant including Maria and Anna who are just fabulous.
The staff are wonderful in this resort/hotel and is a point of difference, they are really terrific from check in staff, security, housekeeping, restaurant/pool staff and Casino staff.
We dined in Crystals quite often (see separate review) and can highly recommend for lunch and dinner.
Lovely pool area, just laze about in the pool and watch the world go by! Great lobby bar and don't miss the Hemisphere Bar on the 6th Floor (all bars have happy hour). Love that I can drop into the casino for a little gamble now and then. When it's really hot (or raining) you can just sit in the Lobby Bar, it's air conditioned and just great. Even if you are not staying at the Grand you should drop in and get out of the heat and sit for a while (have a drink or coffee even).
Can highly recommend The Grand and look forward to our next stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MegandBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 25, 2013
Dear MegandBob

Thank you for your wonderful feedback, it was great to hear that you enjoyed your stay so much. We will look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnie, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2013

Prior to booking this hotel, we read the reviews. After reading some of the reviews that were negative (most, however, were positive!), we were a little unsure. BUT, after booking & staying at this hotel, we would, & most probably will, stay again!! To those that wrote negative reviews:do you just go away so that you can experience exactly what you can get at home? Have you never been to a developing country before?
We went to Vanuatu to celebrate our 40th wedding anniversary.....it is one we will never forget. The people, from all the staff in the hotel, to the bus & taxi drivers, to the people in the street were so very friendly, charming & lovely. Our room at the hotel had a glorious view, was comfortable, QUIET & had all the facilities we needed. Anything we wanted/needed doing was done in a very friendly & courteous manner.
The breakfasts (included in the tariff) were magnificent......the fresh fruit was yum!! All prices: room, drinks, bar-food were reasonable.
Being able to laze/loll around outside either in the beautiful pool, or in the (sun) chairs, was very therapeutic & SO relaxing.
To sum up: for a country poor in resources & infrastructure, they do a superb job of welcoming & looking after/taking care of visitors. We would go back in a flash & be very happy indeed staying at the Grand................& we will!!!

Room Tip: Higher rooms are better because of the better view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 25, 2013
Dear Daryl S

Thank you for your fantastic feedback, it is great to hear that you enjoyed Vanautu. We look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 6, 2013

My partner and I stayed at the Grand for four nights just before New Years Eve. We really enjoyed our stay. The meals are great and reasonably priced, the rooms are clean and comfortable, and the pool area is a great place to relax. We also enjoyed having a dabble at the casino!

We found the location great - it is in the middle of town so it is an easy walk to supermarkets, shops, markets, etc. We could have easily stayed there for more than four nights - it's a great place to use as a base to explore other parts of Vanuatu (it's a short bus ride to Hideaway Island, Mele Cascades, etc).

Everything is clean and tidy and my partner especially enjoyed the buffet breakfast that was included in the price of our room! Even though it is in the middle of town, we did not find it noisy, and our first floor room had a lovely view of the ocean. We'd stay here again and recommend it to anyone who wants to stay somewhere that is value for money. The staff are awesome.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 8, 2013
Dear Rachael H

Thank you for taking the time to provide feedback on your recent stay at The Grand Hotel & Casino. It is great to hear that you enjoyed your stay in the hotel and your time in Vanuatu.

We look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2013

Vanuatu is a lovley spot where i have travelled a number of times and a great holiday. I would not recommened this hotel, nothing could be organised and if it was well what an effort. Meals in the restaruant, you could tell the place needed a could clean especially seening food crumbs on the window edge.

When i arrived one hot night at midnight, i found the fridge to be warm, no bottle water and some cockroached. Next day house cleaning came to spray and actual fact i showed the cleaer how to spray. And what an inconvience it was to ask for help when i could not open my door and complained about the door did not lock.

The hotel decided on a nice warm summer day to repair the pool , Is this the only time do this and couldnt it wait???

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 7, 2013
Dear Annie S

Thank you for taking the time to forward your feedback. I was very disappointed to hear that you did not enjoy your stay. Please be assured that I will follow up on your concerns.

If you wish to discuss this further please do not hesitate to contact me via the hotel direct phone number.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 4, 2013

We've been to Vanuatu many times but have always stayed at the resorts - as we were doing a scuba diving course located in town decided to try this hotel which was only a 5 minute walk to the course - best decision we could have made and will certainly be staying here again. We were in a Harbour View room for 7 nights which was very comfortable. The view from the balcony was fantastic particularly on New Years' Eve with the fireworks in the bay - brilliant. The staff were all excellent and very helpful if we needed anything. This was a great place to stay.

Room Tip: We will probably upgrade to the Panorama Rooms next time only because we like 'that little bit e...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank semci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 6, 2013
Dear semci

Thank you for taking the time to provide feedback following your recent stay. It was great to hear you had a wonderful stay.

We look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2013

We stayed in a Harbour view room for 9 nights late December 2012. Originally we were checked into 408 but requested to be moved as balcony door did not lock. The reception staff were very accommodating and they moved us to 304. The room was cosy, had a comfortalbe king size bed, good size lcd tv, large robe with built in safe, however the ensuite was a bit on the small side as it contained shower, vanity, bath and toilet. Housekeeping were very friendly and proficient.

Breakfast was adequate with a combination of hot and cold options but you have to pay extra if you want bacon. On a number of days the hot boxes (baked beans, pancakes, hash browns, sausages) were either empty or very low and we had to ask for them to be replenished on a number of occasions. A big thank you to Mary for her excellent service.

Lunch: we ate maily at the pool bar and enjoyed all meals. Bar staff were very friendly

Diner: we ate at the restaurant most nights and really enjoyed the eye fillet and honey chicken dishes. I did have an issue on the last night with my eye fillet being overcooked (asked for medium got well done) and when I sent it back, I waited an additional 20 mins for my return meal while my husband ate his meal alone. On this occation, the wait staff were very rude and the experience tainted my experience with the restaurant. Had this happened on the first night I would not have returned.

Casino: a bit small with only a handful of tables and a large number of pokie machines. Found all the casino staff friendly and enjoyed the numerous trips there.

Trip to Irriki Island: had to pay 1500 vt pp for boat across to Irriki but were given 1500 vt food and beverage credit to use while on the island. All guests are able to use all non-motorised equipment at no charge and went snorkling and canoeing, enjoyed lunch at the swim up bar but found the prices extreme and were not enjoyable. Had calamari and chips which looked like pork crackle and was just as hard. Very disappointed with food. Overall trip to Irriki good day out.

A couple of years ago we stayed at Irriki and when comparing Grand Hotel to Irriki, I would prefer Grand as it is cleaner, close to main attractions, reasonably priced and majority of staff are friendly Overall we had a wonderful trip and returned home very relaxed. We wouldn't hesitate to stay here again and would recommend this hotel to others looking at going to Vanuatu.

Room Tip: Suggest upgrading to either panarma view or sweet (top floor). Sun very bright in the afternoon on t...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetotravell40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, January 4, 2013
Dear Lovetotravell40

Thank you for taking the time to provide your feedback, it is good to hear that overall you enjoyed your stay in Vanautu. Please be assured that your concerns regarding the breakfast and dinner service will be followed up.

Wishing you a safe and happy new year.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel And Casino

Property: Grand Hotel And Casino
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Port Vila
#10 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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