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“"Great location. Fantastic time."”

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Grand Hotel And Casino
Ranked #19 of 47 Hotels in Port Vila
Certificate of Excellence
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Great location. Fantastic time."”
Reviewed October 20, 2012

This was our first time to Vanuatu and our stay at the Grand was awesome. We stayed in a Harbour View room on the 3rd level and the views of the harbour was wonderful. Room was tidy and clean and bed was nice and comfortable. Staff were very friendly and caring, especially when I had an off day and not feeling very well. Their concern was very heartwarming and appreciated. Enjoyed the lovely buffet breakfasts and the welcoming smile of Hellene and also Jeff the bar tender who was a lot of fun. ALL staff we very helpful and friendly, going out of their way to make our stay even more enjoyable.

The people of Vanuatu are so very friendly and we learnt a lot of the culture there.

Our whole trip was awesome and we hope to return again.

The Macs.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carmel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 30, 2012
Hi The Macs

It was great to read that you enjoyed your time here in Vanuatu, and that the Grand Hotel and Casino were to your expectations.

It was also nice to read that you enjoyed the hospitality of the staff and I will be sure to pass your comments onto Helene and Jeff. I will pass onto the breakfast crew your appreciation of their service ethic also .

Regards
Dean Swaagman
General Manager.
Report response as inappropriate
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Sydney, Australia
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 13, 2012

This was our first time in Vanuatu ( Port Vila where the Grand is located ). We where picked up from the airport at no cost, the room was as described and the service excellent, warm & friendly. Any problems with the room or facilities where quickly delt with. The views from all the rooms over the Harbour are excellent and sunsets are a treat from the balconies.

The ground floor is quite upmarket, enticing for casual drinks and dining. The 6th Floor has a very nice bar for Happy Hour Drinks. Internet was in room and downstairs and free. The speed of the internet was good too.

The Breakfast buffet is absolutely great - a wide range of quality choices and a magnificent setting overlooking Port Vila Harbour ( and included in the price ! ). Lunch menu is varied and also good value. Dining can be indoors or outdoors.

The pool area was also excellent with a vewry nice pool, great views and offcourse bar service !

The staff are friendly and supportive, for example you can even take your locally purchased Tusker beer to the downstairs bar and have it opened for you - no hassle ! Better to bring your own bottle opener however the service is still appreciated :))

Room Tip: All rooms have a balcony and face the Harbour so you can't go wrong.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank VANS_HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 12, 2012

We stayed here with another couple and we booked a Panorama suite which was beautiful - perfectly clean, lovely decor, the best bed I have ever slept in (in accommodation). Perfectly positioned close to everything.
Staff were so lovely and friendly, from Mary with a welcome breakfast smile, to John on Reception who remembered us from day 1, to Fabias on Tours who always said hello by name and gave a friendly wave whenever we walked past. The tours recommended were great and we would suggest to anyone travelling to wait until you get here as local knowledge is invaluable.
Would definitely recommend here for Vila Accommodation.

Room Tip: 1. Request a room higher than level 2 - definitely not level 1. 2. Pay the extra for a Panorama Su...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 30, 2012
Hi Relaxed 0702

Thank you on behalf of the team for the kind words that I will pass onto the staff, especially Mary, Johnnie Rex and Fabius.

It was great to read that you enjoyed your stay at the Hotel and enjoyed experiencing Vanuatu through different activities and Tours that the team assisted in organising with you.

Regards
Dean Swaagman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 10, 2012

I stayed there for my boyfriend's birthday in April 2012 for 4nights and wished we'd stayed longer! The staff were phenomenal! Fabius was so friendly and always ready to help us out, especially with booking tours and reconfirming times. It was definitely a hotel I would come back and stay when I'm back in Vanuatu. Great location right in the centre of Port Vila as it was walking distance to a lot of shops, restaurants and bars. The buffet breakfast was delicious and always plenty of variety of foods. Our balcony had an awesome view of Iririki Island where we got some wonderful photos. The room was very clean and I liked how you could have a bath with a great view hehe and the bed was very comfortable. What a GREAT hotel with perfect service!

  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danii B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 30, 2012
HI Danni B

We are glad you enjoyed your time with us here at The Grand Hotel and Casino.

It was good to read that you found the location very convenient and the staff did a great job to ensure that you enjoyed yourselves whilst you stayed with us here in Port Vila.

I will pass your comments onto the team that appreciates your kind words.

Regards
Dean Swaagman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 7, 2012

The Grand Hotel is in a great position right in the centre of Port Villa, you can easily walk to shops, restaurants and also the local market. I had a great room overlooking he Harbour and had a fantastic view of a nearby island. the rooms are nice and roomy and have a small balcony - they were very clean. Wi-fi internet was free when I was there. The staff are very friendly and are keen to assist you with any tours or questions you may have. The buffet breakfast is very reasonable and pretty good. I also ate in the restaurant at night and it was also good. Try the beff Vanuatu beef is excellent. There are lots of restaurants near buy just ask the reception. If you need to use your mobile I suggest that you get a sim card from Digicel or Telicom Vanuatu which are both very reasonable and will save you lots on roaming.

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Columbus1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 31, 2012
Hi Columbus 1958

We are glad that you enjoyed your stay here at The Grand and got to experience what the Grand and Vanuatu has to offer. It was great to read that you found the location so accessable to all amenities and facilities in Port Vila and that you also enjoyed the spectacular views over Port Vila Harbour.

Look forward to having you back soon.

Kind Regards
Dean Swaagman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2012

My family (hubby and 2 daughters aged 12 and 10) stayed here for 7 nights from 21/9/12 to 28/9/12. We had a connecting room which was great to give us all the privacy we needed. We thoroughly enjoyed staying here and found the rooms a good size, clean, comfy beds and from the 2nd floor up, every room has the most delightful view overlooking the harbour and Irikiri Island. Staff were helpful and very friendly. Food at the hotel was reasonably priced for Vanuatu standards (meals are expensive wherever you are in Vanuatu) and all the meals we had there were delicious and varied. We had a buffet breakfast included in our rate and were delighted with what was on offer every morning.

We chose to stay at this hotel as we did not want to be stuck in a resort where we were "held to ransom" with the restaurant choices and we did not want to be too far away from the "action". We also loved that this hotel was only 15 minutes from the airport, but we were not in any way aware that the airport was so close as there we did not see or hear any aeroplanes whilst we were there. This hotel is bang in the centre of town so we were able to walk to the markets and shops and try out other restaurants and cafes the town had on offer. There is also a supermarket just around the corner where we could pick up wine, beer and snacks at a good price.

Getting around from here was simple - we caught a "bus" (minivans with a red b on the number plate) at an agreed rate before getting in. We were paying V300 per adult and V200 per child for a one way journey to the Mele Cascades and to Hideaway Island - not cheap but that was the going rate.

Having Irikiri Island opposite meant being able to catch the ferry across so we could enjoy the snorkelling, restaurants and resort facilities available there. The ferry charge is redeemable for food on the Island which we thought was a great idea.

We went to the Mele Cascades, Hideaway Island to snorkel and did the Lelepa Island trip all three trips an absolute must do!

Room Tip: Second floor upwards will award you with lovely views across the harbour.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bev H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 31, 2012
Hi Bev

Thank you for your feedback and comments on this public forum. The Grand has 20 interconnecting rooms which suit families like yourself; and it was great to read it suited your needs with young children.

We are happy to read also that you experienced the good activities what Port Vila has to offer, and from your review it seems that you worked out the nuances of Port Vila of how to get around, which is simple when you get the hang of it.

We are glad you and your family enjoyed what Vanuatu has to offer and look forward to seeing you one day.

Kind Regards
Dean Swaagman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 4, 2012

This hotel is owned by an Australian group situated in Melbourne & clearly reflects their operational characteristics. The multi story building contains many well appointed comfortable suites every one of which boasts harbour views.

The pool is well laid out with the surrounds well equipped for relaxation & a well stocked bar. The hotel has access to island activities that lend more to the younger set with snorkeling, scuba diving & para sailing. There is also sunset cruises & ferry ti Iririki Island resort.

The hotel is conveniently located within the city precincts & has casino facilities on the ground floor & slots in the basement. They are not generous! The other down side is the very unfavourable exchange rate rendering Vanuatu expensive. Attractions such as round island & secret gardens is simply a waste of time & money as their value is over exaggerated!

Room Tip: Ask for a room from 2nd floor upwards te ensure a nice view
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randolph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, General Manager at Grand Hotel And Casino, responded to this review, October 31, 2012
Hi Randolph

Thank you for your comments. The hotel is owned by a Melbourne family and we hope here at The Grand we represent their great brand in Australia.

We are glad you enjoyed the comforte and facilities of the Hotel, and also the activities of what Port Vila has to offer.

Kind Regards
Dean Swaagman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel And Casino

Property: Grand Hotel And Casino
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Port Vila
#11 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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