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Pacific Lagoon Apartments
Ranked #16 of 47 Hotels in Port Vila
Certificate of Excellence
Melbourne, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not Good”
2 of 5 bubbles Reviewed September 26, 2013

At this price we weren't expecting much, but we weren't expecting to be told not to leave shoes or laundry outside as there was a public walkway 10 metres from our room. Nor were we expecting a thick layer of dust on the hairdryer and light switches in the kitchen so dirty that it made me glad we took some hand sanitiser. My brother had sheets with a suspicious looking stain on them and a lovely surprise when he opened his bedside drawer and found a used cotton bud. The kitchen was so small dark and dismal the thought of cooking there was ridiculous. The amenities were so poor we left after one night after paying for 4. We booked for 4 people - there was no room for 4 people to sit inside. For not much more money you can stay in much better - DON'T BOTHER.

Room Tip: Don't even think about it.
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  • Stayed September 2013, traveled with friends
    • Value
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Helpful?
2 Thank 662Annie662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plavan, Manager at Pacific Lagoon Apartments, responded to this review, October 13, 2013
We were surprised and disappointed to see your comments here on trip advisor.
As a small property we pride ourselves on providing clean and comfortable accommodation supported with quality service, as well as being approachable at all times. When asked about your early check out you gave no indication there were any issues with the apartment other than you finding it too small for your liking. We would always try and address any issues guests had with their accommodation. Unfortunately our first knowledge of your other complaints was your trip advisor review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    118
    51
    5
    1
    0
See reviews for
107
30
Solo
0
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Any
English first
Hastings, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

My mother and I stayed here from 30 August through to 6th September. If you are looking for clean, comfortable, self catering accom then Pacific Lagoon fits the bill. We had a garden view room- and were still only a few steps from the lagoon.Chris, Anthea and the rest of the staff are very helpful and able to answer any queries regarding PV.
There is a small shop about 5min walk towards Pango village which we found to be useful (saves going all the way into town for some water or chips), and the centre of town is a short bus ride away. We did actually walk into town once & found it to be not a bad stroll- mostly all down hill on the way in.
Snorkelling opportunities right on your doorstep or you can hop on a water taxi just round the lagoon abit and go across to Erakor Island (1000vatu redeemable).
Would definately stay here again when returning to Vanuatu- perfect for our needs.

Room Tip: We had no 3 :-)
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank Rens33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

A couple of metres from water's edge with the ocean in view and an island across the way- what more could you ask for? We spent many hours watching the locals fishing with nets- either in the shallows or casting from canoes. The accommodation is basic- but functional and clean-with a terrace to sit and view the lagoon.
We went to rest- and it was incredibly quiet- other guests were well mannered. The pool area is very clean & up to date furniture/ lounging opportunities- both sun & shade. Kayaks provided to explore the lagoon. Only a short trip out of PV- but lovely & quiet (except for the Independence Day -week!- of celebrations- which affected all of PV- huge sound systems blasting music. Inescapable for the holiday duration.) We were ably assisted by the on-site manager Chris- always available & gave us great insight into the ways of Vanuatu- and pointed us in the right direction for tours, meals etc. Chris is a friendly, approachable man & certainly enhanced our stay in PV.

Room Tip: Go for a lagoon view- any would be good.Much better than pool/garden view
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank julie0359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

My family and I stayed at the Pacific Lagoon Apartments from the 10th-17th of July and it was a great stay! This is was our time to Vanuatu and the manager couldn't have been more helpful. His advice about transportation, food, tourist attractions were all spot on. He really made our stay memorable. While we were in town the manager went out of his way to chase us down thinking that our flight had been scheduled an hour early! As for the apartments they were great for families and the location was perfect. Its just out of town about 5 minutes by bus. We had the lagoon view apartment looking across Erakor Island which was beautiful. They have free kayaks which could be used and they were fantastic. We kayak around the whole of Erakor island which was great fun. Don't be afraid to get out and explore the island!

Room Tip: Lagoon view apartment can be really windy at nights however is a great view during the day.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank pracharee w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

The Pacific Lagoon Apartments isn’t a 5 star resort and doesn’t claim to be, but it can give a true taste of that laid back lifestyle of Vanuatu. Chris, the Aussie manager, has the job everyone envies! He did make a big sacrifice though and resides in one of the apartments with a garden view instead of the ocean view. There are about a dozen apartments and you only have 1 apartment next to you and lots of greenery separating you from the others. Apparently Erakor Lagoon can get quite windy, but I enjoyed listening to the swaying coconut palms outside. And speaking of coconuts, don’t be afraid to ask Chris or one of the staff to pick a few fresh ones for while you are there. If you haven’t planned any tours or activities before you get there, don’t worry, Chris has all the local knowledge and will arrange anywhere you may want to go. He has endless suggestions. Even if you have booked a tour through an agent it would still pay to ring and confirm they will be picking you up as sometimes tours are cancelled if there are small numbers. In particular I suggest just doing a private tour around the Island on the ring road with Seth and his mini bus which Chris can arrange. There is an art gallery next door to the PLA which you can access via walking along the beach, or keep walking a little further and get the ferry to a restaurant on the other side of the lagoon. If you are after accommodation that is very quiet and great for kids and BBQs and only a short mini bus trip away from the center of Port Villa, give it a go, you won’t regret it.

Room Tip: Next I will try a room with a water view.
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
2 Thank HeikoLade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

We loved stay at the Pacific Lagoon Apartments! The apartments are neat and comfortable. They are located close enough to town for shopping but far enough away to be out of the hustle of the city. The staff are all very friendly and helpful. Whenever we had an issue, it was taken care of immediately. We would definitely stay there again!

Room Tip: Doesn't matter if you have the garden or lagoon view. They are very close to the water and are...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TsalagiYona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

Pacific Lagoon Apts sit on a gorgeous part of Efate. The lagoon rooms are a must
as just sitting on your balcony or from the lounge is enough to put a smile on your face. My husband and I (both in stressful jobs) enjoyed the quiet and serenity of the place. Our 2 kids
aged 14 and 12 enjoyed the kayaking and snorkelling at the front door (literally). If you want
busy go next door to the Le Lagon but you will be quickly back at Pac Lagoon enjoying the serenity. The girls were great at reception and the cleanliness of our room after we arrived back from a day out was lovely. This place certainly is value for money and would highly recommend it to families who want the view, peace and quiet without the rowdiness of a busy hotel. Loved it..kids enjoyed the wifi on the couch... The Durrant Family

Room Tip: Rooms with the ocean and lagoon view a must...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jude D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Lagoon Apartments

Property: Pacific Lagoon Apartments
Address: Pango Road, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Port Vila
#8 Romantic Hotel in Port Vila
#10 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Lagoon Apartments 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
On the water's edge in a peaceful garden setting Pacific Lagoon Apartments is conveniently located, a little out of town, at the mouth of picturesque Erakor Lagoon, near other resorts and 4 kilometres from Port Vila town centre. Our eleven 2 bedroom apartments are fully serviced, have well equipped kitchens, satellite TV, in-house DVDs, kayaks and barbecue. Our friendly staff will look after you and PLA can be your home away from home. ... more   less 
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Also Known As:
Pacific Lagoon Apartments Hotel Port Vila
Pacific Lagoon Apartments Vanuatu/Port Vila

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