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“My 4th stay” 5 of 5 stars
Review of Coconut Palms Resort

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Coconut Palms Resort
Ranked #30 of 47 Hotels in Port Vila
Brisbane, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“My 4th stay”
5 of 5 stars Reviewed May 18, 2013 via mobile

Best value in Vila. Friendly & well positioned out of town noise. 5 min walk to Main Street.

Anyone whom struggles with this place re service or anything else should try other places in Vila, they will then see the value in coconut palms.

As for Internet speed ? It's not the resort guys but everywhere in Vanuatu, its not an business centre for gods sake.

If you are there in summer & don't get a room with AC then don't blame the resort if it was too hot to sleep, its your cheapness thats caused the problem, if you book a dorm/backpacker type room then don't blame the resort it didn't have a bathroom. It's clearly listed when you book.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank markdimad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Newcastle, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 3, 2013

Great beds, large room, cool. Friendly and helpful staff. Pool really nice. Food not inspiring but good restaurants close by. Close to town. Ensuite large and quite adequate. Wifi works well except in our room and is free. Be prepared for the expense of Vanuatu itself rather than the expense of the hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Lam63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

We stayed 5 nights at Coconut Palms. The rooms are clean, the beds comfortable and the staff are excellent and very friendly and eager to please. The breakfasts are basic but tasty and the restaurant has good value meals. There is a lovely pool area and the resort has different activities or deals on every night. All in all a really great stay for a very reasonable price.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Sianie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 21, 2013

Kids loved the pool here, really refreshing after the heat. Nice and handy to town but have to walk up the 'stairs of hell' to get there. 50 stairs, very steep and all different depth, width etc.. a real gut buster. Lovely staff here and the fireshow which is free is a real highlight, must see! The room was small for four of us, but it was ok and shower great. kitchen was really tiny, microwave and hotplate and jug and toaster, but all good. would stay there again for sure. free pool tables and wi fi.

Room Tip: if there is more than four of you, get two rooms, make sure you get a room with a bathroom.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 6, 2013

We stayed in an apartment which was facing the garden area, it was very quiet and relaxing. The flowers, fruit & the way that our room was presented on arrival was very welcoming... a lovely touch. The room & ensuite were cleaned well & the towels changed daily. The bed was very comfortable. The room had both an A/C & ceiling fan which worked very well. The hot water in the shower was a bit 'hit & miss' and the day that we were without hot water, the maintenance man repaired immediately.
Sitting outside by the pool to eat was so relaxing. The daily buffet breakfast was lovely. The fresh tropical fruit was delicious. The sweet bread rolls were so nice. The food in the restaurant was some of the best that we had whilst in Port Vila. Reasonably priced and always very tasty. We were always too full for dessert.
The Melanesian Feast on Tuesday night was great!! Chief Jemo gave us a very good entertaining night. The Ni-Vanuatu buffet was awesome!! The entertainment was excellent!
The staff were so friendly, polite and happy to assist as needed. We were greeted everyday with a very friendly smile & chat from the staff.
Coconut Palms is a short walk to the markets and the supermarket. The walk back up the steps can be a bit challenging in the humidity & heat, otherwise there are buses everywhere if you prefer.
We really enjoyed our stay in our apartment at the Coconut Palms Resort & will stay again :)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank sarahstrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rotorua
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2013

I stayed in a single room, small with a desk fan attached to the wall.Shared bathroom and toilet. The room was hot but it was the wet season and was to be expected.The room was spotless and cleaned daily. Shower was just outside my room, very handy to cool off late at night.The only downside was I had booked a ride from the airport to the Coconut Palms which did not turn up, as I did not have their contact details I could not ring and had to get a taxi to the resort.On arrival I found the staff friendly and welcoming.There are plenty of activites and as a singleton it was was easy to meet other geusts. The pool area was a God send in the heat and a great way to unwind and cool off. The guy at the tourist desk was great when I turned up first day to "get touring " he said "relax you are on holiday just relax" I took his advice spent a day by the pool then headed out on tours it was such good advice as I needed the down time. There are plenty of things to do at night you are never lonely.I got a little bored with breakfast watered down fruit juice tomato eggs and sweet buns every day for a week, although the fresh fruit was wonderful.
I found Coconut Palms a great place to stay and would stay again. Oh yes free wifi hepled me keep on touch with friends and family.

Room Tip: The single rooms are very hot in summer with no ensuite but showers are close by
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank pollysmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 16, 2013

Very nice hotel/resort with extremely friendly staff, great pool. Not from from downtown Port Vila, (comfortable 10 minute walk) but I would have like a sea view or being closer to a beach. Not all rooms have aircon, although this should be a prerequisite, as it can be rather hot and humid.

Room Tip: Decide whether you want a room with en suite bathroom , otherwise you share; there are rooms with mi...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gustav_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#4 Best Value Hotel in Port Vila
#13 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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