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“Central location value accommodation”

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Coconut Palms Resort
Ranked #33 of 47 Hotels in Port Vila
Sydney, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
“Central location value accommodation”
Reviewed January 11, 2013

Central location about 10 minute walk to town centre and waterfront. A range of accommodation with varying facilities which creates some confusion with the booking process. Always reconfirm in writing the room type booked as there was some challenges (as well as other guests) with my booking. A nice pool, garden and outdoor dining area. Restaurant was okay and breakfast reasonable except it is the same scrambled eggs and tomatoes, fresh tropical fruit, cereal and mediocre bread every day. It would have been nice to have some variety. Maintenance was an issue with the pool water and surrounds looking very grotty for a couple of days. Washing machine and wifi also out of order too. Bar area was a little dark and needed a good clean. Staff were a little friendly but could have been more welcoming. One of the chefs was in a very dirty whitish uniform for several days which is not a good look. Didn't see any management overseeing and implementing any quality controls.

Room Tip: Always reconfirm the exact room type and inclusions, in writing, as some rooms are backpacker with s...
See more room tips
  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moore82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Wellington, New Zealand
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2013

A good location, helpful staff, great communal areas and offered reasonable value for money. Also a decent inclusive breakfast and regular entertainment laid on at night. It felt like an upmarket backpackers with a range of different types of people staying. My single room was clean but somewhat small and cell like. However you don't come to Port Vila to sit in your room.

Stayed January 2013, traveled solo
Helpful?
2 Thank Grant O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2013

Overall a decent place to stay, always something on during the afternoons/nights, staff were great, always around to help out and share a laugh. However the one thing that stood out about the place more than anything was the crammed, noisy rooms. Being a young couple who on many occasions where revelling in the nightlife and buzz of the islands activities, we still found the constant banging of doors, echoing voices, music played in the lounge area apparently to a ghost audience in the early hours of the morning just too much! Would recommend this place due to its close location to most of the islands main sights and restaurants. If you can deal with a bit of noise and dont mind the small rooms this is great, but this isn't a desirable location if your planning on a comfortable retreat.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bjbaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Echuca, Australia
Level 4 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 27, 2012

Travelled to port vila in Jan 2012 and originally booked a up graded room, when we got there, l was shown a room with a bunk bed & little to no furtunture & also that l would be charged a upgrade fee to have a private room, that l had orgionally booked & paid for - the manager was unhelpful - less than what you would expect, from a person in his position. l would have since been back to Port Villa on several trips, staying at hotels by the beach, that did not charge an extra upgrade fees, when you arrive.

Room Tip: After l was forced to pay the up grade for a sigle room, due tro the hotel not refunding my money so...
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  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RWJ59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Port Vila hotels

SYDNEY
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2012

travelled to port vila in june 2012 and originally booked a cheap room online. when we got there a small upgrade fee and we had a private apartment - the manager Elliot was very knowledgeable and helpful - a delightful person - complimentary breakfast was good. A great place to stay from backpacker to family and honeymooning couples.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GEORGE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed December 26, 2012

Thanks for such an incredible staff, I felt like having my Christmas in a family! Excellent staff, good price and great location. My choice in Port Villa, absolutely! I recommend this place warmly. The only minus of the place was the kava bar in the neighborhood. Because of that, some of the rooms are noisy during the night. Personally, I was ok with that but it can cause sleeping problems for someone.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redhatkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NZ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 13, 2012

I could not speak more highly of Coconut Palms. Stayed there last month and we were absolutely blown away with the service, and the fantastic team there who ensured our experience was the best it could possibly be. Lee, the food and beverage manager went beyond the call of service, providing quality in all aspects of delivery and facilities and excellent local knowledge. Clean, tidy, good food (better cocktails), friendly faces everywhere you turn (the staff always wear huge smiles), salt water swimming pool,. close to town centre and helpful advice anytime from all the staff. Something happening everyday of the week at the resort, including getting an authentic taste of traditional Melanesian culture. Highly recommended to anyone travelling to Port Villa. Will be going back for sure. Thanks Coconut Palms Staff!

Room Tip: Try to get a package deal through your local travel dealers
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keiran b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, August 1, 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#3 Best Value Hotel in Port Vila
#14 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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