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“Noise Alert!”

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Coconut Palms Resort
Ranked #31 of 47 Hotels in Port Vila
Reviewed January 4, 2013

Overall a decent place to stay, always something on during the afternoons/nights, staff were great, always around to help out and share a laugh. However the one thing that stood out about the place more than anything was the crammed, noisy rooms. Being a young couple who on many occasions where revelling in the nightlife and buzz of the islands activities, we still found the constant banging of doors, echoing voices, music played in the lounge area apparently to a ghost audience in the early hours of the morning just too much! Would recommend this place due to its close location to most of the islands main sights and restaurants. If you can deal with a bit of noise and dont mind the small rooms this is great, but this isn't a desirable location if your planning on a comfortable retreat.

  • Stayed: February 2012
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1  Thank Bjbaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 - 204 of 347 reviews

Reviewed December 27, 2012

Travelled to port vila in Jan 2012 and originally booked a up graded room, when we got there, l was shown a room with a bunk bed & little to no furtunture & also that l would be charged a upgrade fee to have a private room, that l had orgionally booked & paid for - the manager was unhelpful - less than what you would expect, from a person in his position. l would have since been back to Port Villa on several trips, staying at hotels by the beach, that did not charge an extra upgrade fees, when you arrive.

Room Tip: After l was forced to pay the up grade for a sigle room, due tro the hotel not refunding my money so...
See more room tips
  • Stayed: January 2012, traveled solo
    • Value
    • Location
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Thank RWJ59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

travelled to port vila in june 2012 and originally booked a cheap room online. when we got there a small upgrade fee and we had a private apartment - the manager Elliot was very knowledgeable and helpful - a delightful person - complimentary breakfast was good. A great place to stay from backpacker to family and honeymooning couples.

  • Stayed: June 2012, traveled on business
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1  Thank GEORGE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

Thanks for such an incredible staff, I felt like having my Christmas in a family! Excellent staff, good price and great location. My choice in Port Villa, absolutely! I recommend this place warmly. The only minus of the place was the kava bar in the neighborhood. Because of that, some of the rooms are noisy during the night. Personally, I was ok with that but it can cause sleeping problems for someone.

  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Redhatkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

I could not speak more highly of Coconut Palms. Stayed there last month and we were absolutely blown away with the service, and the fantastic team there who ensured our experience was the best it could possibly be. Lee, the food and beverage manager went beyond the call of service, providing quality in all aspects of delivery and facilities and excellent local knowledge. Clean, tidy, good food (better cocktails), friendly faces everywhere you turn (the staff always wear huge smiles), salt water swimming pool,. close to town centre and helpful advice anytime from all the staff. Something happening everyday of the week at the resort, including getting an authentic taste of traditional Melanesian culture. Highly recommended to anyone travelling to Port Villa. Will be going back for sure. Thanks Coconut Palms Staff!

Room Tip: Try to get a package deal through your local travel dealers
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank keiran b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

Coconut Palms has a nice location in town, a good pool and restaurant. For the price (even though we got a "deal") the single rooms with no bathroom aren't terribly impressive but they are clean. Very little space to hang or put away clothes. I think there's better value for the money in the PV area. Service is generally good but the reservations in our party got a little mixed up. To be fair, they were a bit complicated.

  • Stayed: November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

The staff at this resort are just wonderful and cater to every whim even cooking items we requested which were not on the menu.
The room was clean and the staff made sure it stayed that way with clean linen bed made each day
It is great to see a Resort where the Mangement is so community minded this one provides
assistance and internet for the nearby Seaside School

  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Graeme F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded August 1, 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#3 Best Value Hotel in Port Vila
#14 Top resorts Hotel in Port Vila
Price Range: $42 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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