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“10 Glorious Days in Paradise” 5 of 5 bubbles
Review of Erakor Island Resort & Spa

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Erakor Island Resort & Spa
Ranked #5 of 48 Hotels in Port Vila
Certificate of Excellence
Alexandra Hills, Queensland, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“10 Glorious Days in Paradise”
5 of 5 bubbles Reviewed November 17, 2013

First trip to Vanuatu. We stayed at Erakor for 10 nights in October - my wife and 11yo and 15yo son.
Having travelled to Fiji in the past, we thought Fijians were the friendliest people in the world and were a bit concerned about what this trip would be like. We need not have worried....
Absolutely magic - the staff of Erakor were absolutely magnificent - at the end of our 10 days we felt like we were part of the family. Never have I felt so relaxed and "at home" while travelling - there were even tears when we departed. A special mention to Gilbert who adopted our 11 yo and taught him much about local culture and hunting.... also to Chief Henry and Blanca who also kept Mitch busy and presented him with a staff T-shirt for helping out around the Resort.
My wife celebrated her birthday while at Erakor - to her surprise, a group of the staff (led by Gilbert) came to our Villa singing Happy Birthday and presented her with a Vodka Cocktail in a Coconut - absolutely priceless!!!!
We stayed in Villa 1 - perfect for us with the boys upstairs and our bed overlooking the pristine water. The amenities are comfortable and sufficient and the daybed on the verandah and nearby hammock was a great extra...
Snorkelling from the doorstep - unbeatable...... some areas of the reef just 50 meters from the Villa were like diving in someone's aquarium!! Sea snakes, Moray eels, Nemos - in fact the whole cast of "Finding Nemo" were easily found.
Breakfast was basic, but provided all we needed to get us through a hectic day of snorkelling and laying around. Dinner at Erakor was good, but a tad expensive - but a short Ferry ride and we found some pretty good restaurants in Port Vila with very reasonable prices. Having said that, we did eat on the Island more than on the mainland.
The Melanesian Night with the Fire Dancers was great entertainment.
Any little imperfections that you may notice around the island are completely overshadowed by the incredible staff - the management of Erakor should be very proud of their people!!!

Room Tip: If you're travelling with children, the Family Villas are fantastic - Villa 1 is so close to eve...
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Brisbane, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

I have no idea what the person a few reviews back is talking about because my partner Josh and i just left Erakor Island today after a week on the island and we could not speak highly enough of our experience.

It is absolutely beautiful!

We stayed in the delux beachfront spa villas and the room was perfect! We stepped off our deck (where we had a day bed, an outdoor spa and table and chairs) straight into the crystal water.

The staff were a highlight for my partner and I. They go out of their way to make you feel welcome and to make you feel at home. Lita, Peter, Gilbert, Blanca, Sam and Jim, just to say a few!

Get to know them and don’t be shy to ask about their culture. They will be happy to tell you their story and it made our experience all the more special. One of the staff even took us to his village, introduced us to his family and showed us his home, church and how he lived, followed by some Cava of course.

If I had to mention one downfall to the resort it would be the restaurant. It is beautiful on the water and the cocktails lovely but not a lot of options. The breakfast buffet was also quite small. However everything that was there was delicious and there was always some kind of eggs ready to be cooked with toast. This did not bother us at all. We ate in the resort restaurant one evening and then ventured into town or to another resort each other.

Make sure you go to the Melanesian night. It was awesome, especially the fire dancers.

We would recommend this resort to anyone! Beautiful clear water, amazing staff, perfect rooms (make sure you sleep with the mosquito net down) and just a general great atmosphere!

We were very sad to leave today!!!

Thank you again, we will be back asap!

Room Tip: Pay a little bit extra for the Beachfront Delux Spa Villas. We had number 9 and it was great, newley...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Christie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 8, 2013 via mobile

We stayed at Erakor for 3 nights. Rooms were beautiful with basic amenities (which is all you need). We stayed in room 18 and imagine our surprise when we opened the sliding door to the deck and the water is right outside! Each Villa had its own hammock which is great condition. At one stage I was on the hammock and about 20 people from the village across the water came over on a couple of kayaks, canoes and a boat to say hello to all the visitors.

The food was at a very high standard for Vanuatu and the Cocktails were delicious. There was a woman who appeared to run the restaurant. We didn't know her name, but we affectionately called her Aunty. She was one of the loveliest people you could meet. Always happy to have a laugh with you.

The staff were amazing and lovely to talk to. Henry was the person you talk to for tours and also for activities on the island. He is always happy to help and always smiling. I believe there was a child minding service in the evening so parents could have a few quiet cocktails.

They supplied kayaks and canoes that you can hire. The equipment was at a high standard (we had our own snorkel gear for the coral reefs around the island).

The ferry to the island was readily available and there was always a taxi waiting on the other side to take you where you need to go.

We had a 60min back massage included in our package and it was very nice.

Even though the weather wasn't the best for us, Erakor Resort was the best place to be. Watching the sunset while drinking cocktails at the restaurant (which overlooks the water) was a highlight.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Wogaridginee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

Such an amazing place with postcard views!! Went here on our honeymoon as somewhere to relax and reflect and it ticked all the boxes here to help us do that. Came back home feeling very chilled and revived! The staff are amazing and friendly and LOVE the 'island time' even though we didn't see too much of it due to it being a bit quiet. Didn't find the need to leave the island much as perfect place to relax but already planning our trip back to do the many activities around Vanuatu. Got the romance package which I would highly recommend as the inclusions are great. Must do the Melanesian feast - very fun and interesting. Get involved! Make sure you make the Aerogard as the rooms aren't fully mosquito proof. Can't speak highly enough of this place as it really did meet our hopes of having an island getaway island style...you may need to leave any Western expectations behind.

Room Tip: The ocean view rooms can be noiser due to the waves, but didn't bother us too much.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chelsea222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed November 6, 2013

My wife and I spent three lovely weeks in Efate, Vanuatu in October 2013, and stayed at three resorts - of which Erakor was one.

Whilst there is nothing "offensively wrong" with Erakor (except arguably the food), there also wasn't too much right either - and it was definitely the distant third place from the three resorts (Paradise Cove Resort and Trees and Fishes being the other two - with both of these being amazing places which we'd have no hesitation in recommending). In hindsight, we'd have spent the 6 nights at Erakor at either or both of the other two resorts.

In terms of specifics, in descending order of disappointment:

- Food was TERRIBLE. I don't really know where to begin. Here is a selection of dishes which were massacred (1) Alfredo pastas - wife's had visibly raw egg in it, my pasta was definitely not al dente, but more aptly described as closer to the raw end of the spectrum, (2) steaks - crappy cuts of meat, and the "Reef and Beef" not only as tender as a gumboot, came with a grand total of two prawns and (3) vegetable curry - servings are so ridiculously small they are insulting. Another amusing tale was buying icecream from the beach side bar - I asked for coconut, and the gentleman had to taste it using his finger - ascertaining that the tub with the coconut label was actually on the vanilla tub. He then proceeded to stick his finger into the remaining tub of "white icecream" to declare it officially coconut (if you are going to blatantly disregard food hygiene, at least have the common sense to do it when customers are looking he other way).

- Client service - my wife attempted to book in at the spa - the "we'll get back to you" line on availability didn't materialise into any communication from the resort. The issue is that the resort is too big for individual staff to have direct personal accountability (unlike some of the great boutique resorts in Vanuatu), and there appears to be no direct management of them. So its all care and no responsibility (actually, that's probably too kind, really no care nor responsibility upon further reflection).

- Resort is quite tacky, particularly the guys dressed up in the faux tribal gear (I'm honestly not sure if they are meant to be porters or concierge.

Although the resort is not what you would class as "expensive" it does represent very poor value for money (i.e. one resort we stayed at, namely Paradise Cove was materially cheaper for an amazing stay, and the other, namely Trees and Fishes, was a bit more expensive for an awesome and "rock your world" food (and fishing).

In short, whilst nobody died, and we did continue to enjoy the amazing weather and all Vanuatu had to offer, life is too short to stay in places like this and there are much better options!!

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank samonholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

My husband and I got married on Erakor Island in August 2013. We had most of our wedding guests stay on Erakor also, we stayed for 10 nights. I cannot even begin to tell you how highly I rate Erakor, there simply isn't enough space on here to tell you. The staff and management go far beyond any hotel staff I've ever come across. Blanca, Gilbert, J'oneve, Lita, Sam, Patrick and of course ALBERT and ALL the staff are absolutely kind wonderful souls they all have a story to tell and will listen to you at any time of the day. We felt so comfortable around them like our own family they are welcome to visit us anytime! The wedding was everything we could have hoped for, the lead up to the day was great with all the activities on the island and tours you can book at the desk. You must ask Gilbert to climb a coconut tree for you, he is an awesome guy!! The Melanesian night is a MUST DO, it was one of the most memorable things we will surely do it again next time. The rooms are very well kept and really nice decor. There was a medium sized flat screen tv in our room which we only really used to plug our music into or watch a movie off our laptop, because who goes to an island to watch tv??? not me!!! No air con but we were 100% happy with the sea breeze you don't need air con. The other guests also said their rooms were amazing, great views to wake up to every morning and go to bed at night with the sound of waves to put you to sleep. I see a lot of complaints about the breakfast included but not one single time did it disappoint us. We ate at the restaurant most nights and only sometimes ventured to dinner to the main land. We were very happy eating at the restaurant or getting room service. I highly recommend a Superior spa villa if you can, it was well worth the extra money. We will be staying in one next time. I want to thank Lita especially for planning our wedding she was amazing and so helpful. And also Albert for playing at our wedding last minute :D hes wonderful and very talented!! If anyone needs any advice on the weddings or anything else there please email me im more than happy to show photos etc! All in all its my new favorite place to visit, go there with an open mind and soul and leave the demands of the Aussie life at the airport :)

Room Tip: Superior spa villa. More room and better deck/views.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AnnieRJ88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montrose
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

My husband and I with our 18 month old daughter, recently attended a wedding at Erakor. I would highly recommend a wedding at Erakor. The ceremony location and reception are lovely.

We stayed in a Lagoon Vila (costing approximately $200 per night). The vilas are clean, tidy and have everything that you need. However, they are getting a bit dated. I understand that the resort is currently updating the vilas but the one we stayed in was yet to be done. Also depending where your vila is located the wind can be quite noisy of a night.

Although the resort is more of a couples resort than a child friendly resort, the facilities and staff were more than accommodating for an infant. We were provided with a porta cot, free of charge. There is a children’s playground that is appropriate for a range of ages. There are high chairs available for meals.

The staff could not be friendlier, especially to children. They all remembered our daughters name and were always eager to spend time with her.

We only ate at the restaurant for breakfast and lunch. Breakfast was a very limited buffet but as long as you like fruit, cereal, toast or eggs you are covered. But it is not a huge range. The lunch menu is typical of the majority of restaurants in Port Vila.

There is plenty to do. Whether you just want to laze on the beach, snorkel, kayak etc. The staff will also arrange any day tours etc. There is no pool but that is clear on their website.

Erakor Island is a very pretty location and only a short taxi ride away from the main street of Port Vila. I would stay there again.

Room Tip: Request a room on the side of the island that the ferry arrives at
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  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank username125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Erakor Island Resort & Spa

Property: Erakor Island Resort & Spa
Address: P.O. Box 24, Port Vila, Efate, Vanuatu
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#4 Spa Hotel in Port Vila
#4 Top resorts Hotel in Port Vila
#5 On the Beach Hotel in Port Vila
#6 Family Hotel in Port Vila
#14 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Erakor Island Resort & Spa 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Erakor Island Resort is a beautiful unspoiled island paradise, situated in crystal clear waters on its own private 16 acre island surrounded by white sandy beaches. All bungalows are waterfront with the lagoon just steps away from your private veranda. Enjoy the beauty of staying on a quiet tropical island with easy access to everything off the island, Erakor offers all the facilities of a major resort, but in a relaxed and secluded atmosphere. ... more   less 
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Also Known As:
Erakor Island Resort And Spa
Erakor Island Hotel Port Vila
Erakor Island Resort & Spa Vanuatu/Port Vila

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