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Warwick Le Lagon - Vanuatu
Ranked #12 of 47 Hotels in Port Vila
Certificate of Excellence
Reviewed August 15, 2008

We stayed there for 8 days from 1/08 - 9/08. (Girlfriends getaway). We had a 300 series room, it was fantastic, 2 double beds & heaps of room. The staff are really friendly. We did lock all our valuables in the safe everyday. The breakfast buffet is to die for, I have never seen so much food. We ordered room service for dinner because it worked out cheaper than going to the buffet ($35) a person. Went to the gym everyday, it cost 500VT ($6.00), but you could go to it any number of times in a day. It is very family friendly at Le Lagon. If you are worried about being over charged, do what we did and go to the front desk everyday and ask for a print out for you room. We had no problems at all. Had A fantastic time and would go there again - no problems.

Stayed: August 2008
4  Thank unclebuckMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 30, 2008

I did a lot of reading of reviews before we booked Le Lagon.....I was thrilled with our choice.I went with my partner and two kids 10 and 7.They loved the freedom of the place...everyone was friendly.They didn't use the kids club by day but went there at night while we went and had dinner at Wild Ginger (two nights) Roxy at Erakor Island 3 minute ferry ride away,Kanpai a great JApanese restaurant closer to town and L'houstalet,a fantastic french restaurant closer to town.We bussed or taxied into town ..tell the taxis as you walk past them waiting in the resort driveway you are walking to the bus and they will do a bus fare for you....it's that sort of place!We were back from dinner 8.30 9pm....If you had younger children I would make sure you were clear they were NOT to leave kids club....I got a little surprised when ours arrived as we were having dinner as they were doing an errand for the staff and were dropping something to someone???Kids club is a little tired compare to some I have seen...however the rest of resort is fantastic.We went to Iririki erakor island resort and Le Meredian....it is by far the nicest.I requested a room 100 series got 103....ask for this one right on the beach...new ,clean...put your valuables in the safe though...we had a watch go missing....
You would be crazy to get the all inclusive unless you were a big drinker....my partner and I loved the opportunity to try different food....and ate better and more cheaply as a result.The buffets looked very average....Wild Ginger is great however but not uincluded in the all inclusive anyway....why would you bother?Go to Bon Marche...the one closest to the resort....get great french pastries,bread,french pates,french cheeses salamis etc and take back stuff for lunches...I grabbed french bread from the breakfast buffet....get your drinks from the supermarket...great selection of wines and beers...of course you are nuts if you pay hotel prices for water from the minibar.....iced water is always available from the bar...its a great place....by far the nicest resort I have been to and loved the flexibility of the food options,not just being stuck with resort food.Go!

  • Stayed: July 2008, traveled with family
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5  Thank Natalee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2008

Hi there......
After following up on a couple of places to stay on trip advisor we decided on le lagon resort!! the reviews and personal photo's were great!! (you do get the truth)!! My husband and i stayed there for our honeymoon last year and i was great.......... the only suggestion i have is that it is more suitable for families and not "honeymooners". Next time i visit vanuatu though it will be at the same resort but i will bring my kids as i saw the children there having a BLAST, with the kids club!!

Definetly recommended!!

ps...... The horse ranch is not the best to go on...... as we got $500 aus stolen from our bags!! so beware!!

  • Stayed: June 2007, traveled as a couple
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3  Thank wishfulholidayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2008

We stayed at Le Lagon from the 9th to the 19th of June. We had our wedding at Le Lagon and stayed on for our honeymoon. The wedding was everything i could have ever imagined and more, everything was organised without a problem and a good time was had by all. After the wedding we went over to Earakor Resort for small reception with friends and family that travelled to see our wedding which i would highly reccomend to anyone. As far as the all round service from Le Lagon it was excellent i couldn't say anything bad about anyone there. The facilities were very modern and clean, i would recomend requesting a lagoon superior room (100 series) these rooms seemed to be the newly renovated rooms and away from other renovating that was going on when we were there. We stayed in the Island Suites for 7 of the nights that we were there which were by far the nicest rooms but very expensive ($500 a night) we only stayed in this as part of our wedding package. We stayed with the all-inclusive package and for us this was the best option food was fine the Wild Ginger Restaurant was great, for lunch the pool side grill was the best. All in all this was a great holiday/honeymoon and i would highly reccomend it to anyone. I was a bit unsure about what to expect after reading some of the reviews on this wesite especially as i was also organising a wedding in a country that i had never been to before but once i arrived i saw that there was nothing to worry about. If anyone has any questions i would be more than happy to help if i can.

  • Stayed: June 2008, traveled as a couple
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3  Thank Blue2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2008

My husband & I took our 2 girls, aged 5 & 3, to Vanuatu for the 1st week of the school holidays. It was our first time to the country and we chose it because it is a 2.5 hour direct flight from Brisbane which we thought would be easiest with 2 small kids. I think the longest part of the trip was the 1.5 hours standing around in qeues in the Brisbane International Airport waiting to check in and get through customs!

Once we got to Port Vila it didn't take long to get our belongings and we easily found the shuttle bus that took us to Le Lagon. When we arrived check in was relatively quick however we were asked to wait and someone would escort us to our accommodation. After nearly 8 hours of travelling, standing around for another half an hour didn't sit well with us so we took ourselves off and found the room.

We had booked what they call the "Erakor Suite" because it was the only accommodation that had 2 rooms. It wasn't quite what we expected. It was very adequate but was in actual fact 2 dual key apartments so we had to make sure that our children's apartment was secure from the inside so they couldn't get out. The suite had the 2 rooms, we had a king bed, the girls each had a double bed. We had 2 bathrooms each with a spa bath and separate shower and toilet. There was a living area with sink and tea/coffee making facilities off the king room. The suite was overlooking the Erakor Lagoon which was lovely. It was private and the girls basically had their own little grassed area to play on. They could also walk down a set of steps into the lagoon which didn't pose a problem.

The main issue we had with the room was the fact that we were paying the equivilent of about $750 per night and the room was very basic. The main living area and our bedroom didn't have a screen door - the windows did but you can easily slide the screens across which isn't very safe. I realise that the locals have a different way of life to us but this doesn't make you feel safe about sleeping with the windows or doors open. Also the cleanliness wasn't 100% (cobwebs behind doors etc) and the rooms were quite dark (ambient lighting isn't always practical). There was also a distinct lack of hot water - it was luke warm most of the time. A kitchenette in the room would be a huge improvement, particularly when staying with children, so that you don't HAVE to eat out for every meal.

Vanuatu can be rather expensive and not the bargain centre that you'd expect - food and drinks in the resort are just as much if not more than you'd pay here. (beware of the conversion rate - I think I accidentally paid $33 AUD for a bottle of Nivea sunscreen!!!!)

We found the grounds staff to be warm and friendly and the staff in the Wild Ginger restaurant were outstanding. I just wish we could say the same thing for the staff in the main restaurant and reception. The reception staff were not the friendliest bunch and the restaurant staff always looked like they wished they were elsewhere - there is a saying that states "A fish rots from the head" and I think this might be the problem in the restaurant.

With regards to the restaurant...by the third day we were pretty much bored with the buffet and by the sixth day we didn't want to see another fried chip ever again. It was pretty disappointing to go to a tropical island and be served tinned fruit on the buffet.

Wild Ginger however...it is exceptional...both food & service. Highly recommended even if you're not staying at Le Lagon. It's a favourite of the Port Vila ex-pats.

The 3 pools & swim up bar are lovely and there is no shortage of day beds which can be a problem in some resorts. Our biggest disappointment was that it rained for four out of the six days we were there - which is no ones fault but it did make the last couple of days a bit tedious as the kids were getting restless.

Because of the rain, we probably made more use of the Kids Club than we thought we would. The KC is good but be aware that they certainly have different standards to us particularly with regards to the supervision of the children. On the first day our 5 year old arrived back at our Suite by herself and announced that she had run away. When I phoned the KC to ask what had happened the supervisor explained that they had had some of the local kids in for a game of soccer and in the chaos of numbers she hadn't noticed my daughter leave. The supervisor was sorry but this didn't excuse the fact that she just walked out on her own - because of this we didn't allow the girls to participate in any of the 'off site' activities such as the local school visit etc. After a stern talking to (our 5 year old and the KC supervisor!) we didn't have any other problems with our little escapee and the girls enjoyed their time playing with the other kids - because of the rain, if it wasn't for the KC we would have all gone mad I'm sure. The kids painted T-shirts, made grass skirts, badges, our 5 year old had her hair braided and they made lots of lovely friends. It is generally a safe environment for the kids, probably just a little more relaxed than our letigious society!

Again, if it wasn't for the rain we wouldn't have experienced 2 wonderful short tours. We participated in 2 x 2 hour tours one on the Wed and the other on Friday mornings. These tours are local tours operated by Vanuatu Specialist Tours. Our tour guide Natasha was wonderful and took us to see many interesting places such as a local school, Tanna Coffee, the 24 hour Organic Market, a traditional Village etc - well worth doing and quite do-able with 2 small kids - the kids particularly loved the visit to the local soft drink factory!

Overall we can recommend Le Lagon to those travelling to Port Vila, particularly with kids. The grounds are beautiful and most of the people are warm and friendly. What I will say though is don't expect too much and you won't be disappointed and perhaps plan to eat out in town a couple of times for a bit of variety -oh, and don't forget your umbrella!

  • Stayed: June 2008, traveled with family
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7  Thank Honeycombe4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2008

My husband, son, his wife and 2 year old son just returned from our stay at Le Lagon from 6th June -14th June with an all inclusive package.
We had read some of the reviews and this is our 4th visit to Vanuatu and always stayed at the same resort.
After many emails to the manager and staff at Le Lagon on each of our concerns they responded prompty and assured us that we would be looked after, and all of our requests were met when we arrived.
Our trip started with the airline being 3 hours late, so after leaving home with a 2 year old at 6.30 am in the morning, you might understand that it was a nightmare for us starting at Sydney Airport.
We arrived at Port Vila some 3 hours late at approx 5.00 pm, 12 hours after we had started our trip. We were greeted with a smile and a cold bottle of water by our bus to transfer us to the resort.
It was 6.00 pm before we got there, so you can imagine our grandson was tired and irritable by then. The bus driver sat him in the front seat and talked to him the entire trip to keep him occupied.
The check in was quick and without a hitch, and we were offered cocktails in the Wild Ginger Restaurant with the manager, and our rooms had a welcome gift of fruit and cold bottle of water.
As we were some 3 hours late, the manager also arranged for us to be given snacks in the Wild Ginger Restaurant and sat around with us and discussed about the changes to the resort and had a drink with us. Our grandchild was hungry and he asked him if he would like something and he replied yes, some chips. Within minutes the chips arrived and he was very happy, and we were very impressed with the hospitality. Throughout our holiday we met the manager on several occasions and he went out of his way to ensure our stay was pleasant.
Some tips: Vanuatu is a different holiday and not meant for all, and don't expect a 5 star hotel/resort and snap your fingers and get a response, it will just not happen. The country relies on tourism and they do not have very much money, and still use their own customs - I do not think this is so bad, Port Vila has not changed much since we started travelling to Vanuatu in 1989.
It is the perfect place for total relaxation, great weather, clear water, great snorkeling and diving and a good place for families.
The resort workers are not highly trained and just work to the pace that they are used to. They live in a very lay back environment and not used to our fast paced lifestyles. After a couple of days, you find yourself just going with the flow. If you live in a city and need to get out of the hussle and bussle and just want to unwind - then go to Vanuatu and stay at a resort. If you want an adventure, night life, drinking, shopping and to explore and shop then this is not the place for you.
Le Lagon - If you do not choose the all inclusive package and like to drink a lot of alcolhol it can turn out to be expensive. The State of Origin NRL football between Qld and NSW was on and our son and his wife decided to go to the Lobby Bar to watch the game on the big screen. Only the local beer and wine is included in the all inclusive package.
Not realising the cost of other drinks, they ordered a Midori and Lemonade and a Contreau at the end of night before they went to bed. The drink bill came to $31.00 VT which is about approx $40.00 AUS, so they only did this once. The cocktails equate to about $16.00 AUS each. Also, if you want bottled water, order it from the gift shop for $3.00 AUS, the one in the room is $5.00 AUS.
On one of the buffet theme nights called the Melanesian, we were offered a coconut with malabu and a straw attached. We thought that this was part of the theme night, but alas was wrong when asked to sign a bill after we had consumed the drink totalling $16.00 AUS each. On complaining to the front desk they agreed to refund us for 1 only, but we ensured that the manager of the restaurant was told that we should have been informed up front.
The Garden Deluxe Room on the Golf Course (600 series) was perfect to keep an eye on the 2 year old and easy walk to the main foyer, pools and restaurant, but if you have with children that do not need a lot of supervision then choose the accomodation near the lagoon deluxe. The standard rooms (500 series) have not been renovated so always best to upgrade because you only get what you pay for!!!
My husband fell ill with a stomach bug on the 4th day of our visit of 9 days, and lived on boiled rice and water, but the staff were very helpful and concerned for him. A local Doctor visited us at our room, and administered some medication, so we were pleased that we could get help when required.
We felt that the KIDS Club is not really the place for under 5's, you do need to supervise and the club needs a lot more equipment for this age group and needs more shade.
The resort also allows for meals at 5.30 pm for the kids, but I agree with one of the reviews, the meals are not so good and the staff sit around and consume the food themselves, and with children that are a bit fussy the supervision is not up to scratch.
The Wild Ginger Restaurant is excellent and well worth the extra $10.00 AUS each, if you are tired of the buffet. Again, a buffet is a buffet all depends how fussy you are!!!
The lunch around the pool is also excellent, but you can also go and eat at the restaurant if you want Al La Carte.
Would be better if the resort included a Buffet and Al La Carte at Breakfast and Dinner for those who do not like the buffet style eating, with an extra $10.00 AUS tag as well.
The kids menu also needs to address the kids between 1 - 5 years for more variety.
We spent our holiday visiting Hideaway Island snorkelling, and at Le Lagon snorkelling and swimming in the lovely pools and lagoon, enjoying the spa, playing golf and tennis, kayaking in the lagoon, relaxing on the sand, having a massage, and lots of afternoon sleeps, reading and playing with our grandson.
Not sure if this is a holiday for all, but it is our type of holiday.
Thank you Le Lagon - no complaints from us.

  • Stayed: June 2008, traveled with family
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5  Thank beachaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2008

My wife and I and our 5 year old son stayed here during the first week of June and had a terrific time. Thank you to the everyone who has posted here previously with your tips which guided us to the best spots.

We stayed in a 600 series garden room facing the golf course which was quiet and spacious (sleeps 4) and as well appointed as any 4 to 41/2 star hotel.

We love tennis and golf (which the resort has) but were too busy boating and snorkelling and seeing the island in the local Minibuses to do either sport during the week.

My main tips:

- Do not get the all inclusive. Instead eat at the wild ginger (very very nice) or some of the restaurants in town such as the Waterfront or Tilleys or the unusual French restaurant (opposite the Big Supermarket on the raod to the resort) where they worked out the constitution for vanuatu 30 years ago.

- The Au Bon Marche supermarket has everything you could possibly need. Cannot buy alcohol there between noon on Saturday and Monday Morning.

- We found very good spots for snorkelling (or walking at low tide) on both sides of Erakor island, especially closer to the mouth of the lagoon and the far side. Just paddled over in a canoe from the resort and used La Lagon's snorkel and flippers (fine).

- Join the "Warwick Club" before you go which will get you a free T-shirt and a room upgrade (if available).

- The young trendy expats all go for happy hour on friday nights at the Hemisphere lounge at the top of the Sebel. The older long term expats seem to still hang out at the Waterfront.

- On the security matters, the security guards were always telling us to take in our clothes from the verandah and at night they would close (and lock) our front door which I had left open for the breeze.

- Check all your flyscreens. You can adjust them to make sure you keep the Mozzies out.

We all had a wonderful time, and compared to the Sebel and the Meridian, the Le Lagon is much nicer.

Enjoy.

  • Stayed: June 2008, traveled with family
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5  Thank AndrewJackieandHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Warwick Le Lagon - Vanuatu

Address: Elluk Road | off Kumul Highway, Erakor Lagoon, Port Vila, Efate, Vanuatu
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Port Vila
#5 Spa Hotel in Port Vila
#7 Luxury Hotel in Port Vila
#11 On the Beach Hotel in Port Vila
#13 Family Hotel in Port Vila
#18 Romantic Hotel in Port Vila
Price Range: $153 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Warwick Le Lagon - Vanuatu 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Warwick Le Lagon - Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon - Vanuatu is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from classic rooms, garden & lagoon superior rooms, garden and lagoon bungalows, to four luxurious over-water island suites. ... more   less 
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Also Known As:
Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
Warwick Le Lagon Resort And Spa, Vanuatu
Le Lagon Hotel Vanuatu
Vanuatu Le Lagon
Le Lagon Vanuatu Resort
Lagon Le Resort Vanuatu
Le Lagon Port Vila
Port Vila Le Lagon
Warwick Le Lagon - Vanuatu Port Vila

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