I'll start by saying that this is not a four star resort. It may have been at one time, but it certainly isn't now. The decor in the rooms is in serious need of updating. The state of the pools is not great and the grounds in general are not what one would expect for the prices they charge.
We selected the all inclusive meal plan, with the aim being to cover all food and drink. On arrival, we asked at the bar if cocktails were included in the all inclusive package. The bar attendant informed us that they were. When we check out four days later we found they were not.
Room cleaning was not up to scratch. Getting a high chair for your child was a 15 minute adventure every meal time. Dirty plates would routinely sit by the pool for hours before being cleaned up. The list could go on.
I feel sorry for the staff here, as I believe there is no visible management at this hotel. Everyone seems to just do what they want. The concept of "Island time" is taken to extremes here.
The only reason that I have not given Le Lagon a terrible rating is that the food was actually generally quite nice and the kids club staff did a great job looking after our little ones.
- Official Description (provided by the hotel):
- Warwick Le Lagon - Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon - Vanuatu is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from classic rooms, garden & lagoon superior rooms, garden and lagoon bungalows, to four luxurious over-water island suites. ... more less
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- Also Known As:
- Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
- Warwick Le Lagon Resort And Spa, Vanuatu
- Le Lagon Hotel Vanuatu
- Vanuatu Le Lagon
- Le Lagon Vanuatu Resort
- Lagon Le Resort Vanuatu
- Le Lagon Port Vila
- Port Vila Le Lagon
- Warwick Le Lagon - Vanuatu Port Vila