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“Beautiful Resort - Kids Paradise”

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Warwick Le Lagon - Vanuatu
Ranked #13 of 47 Hotels in Port Vila
Certificate of Excellence
Melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Resort - Kids Paradise”
4 of 5 bubbles Reviewed October 23, 2012

We stayed four nights at this resort and four nights at Iririki. The standard of this room was far superior to our room at Iririki. The room was beautiful and the view from our room was divine. This is a kids paradise with beautiful swimming pools and easy dining options for children.

On the negative side, every guest that I met staying at this resort had been sick - vomitting and stomach ache. Several locals that we met on tours seemed to know about this issue.

We did not experience sickness at Iririki.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 8, 2012
Dear Guest,

Thank you for your comments and feedback and for staying with us at Le Lagon.

I am sorry to hear of the tummy bug you suffered and of those you spoke to who suffered similar symptoms. This of course could also be caused by a viral virus and not necessarily from resort food or water. We do however, take seriously any outbreak of tummy upsets and strive to maintain and improve hygenic standards.

Once again, we thank you for raising the points with us that encourage us to remain vigilant of these issues. From staff and management, thank you for staying at Le Lagon and would hope you return in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
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English first
Cessnock, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 21, 2012

This was our second family holiday to Warwick Le Lagon Vanuatu . It is a perfect place to relax .No matter what time of the day or night the staff are always happy and friendly ... After staying at this resort twice I could not fault it.... Love the place , and cannot wait to go back !!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kylie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 8, 2012
Dear Guest,
we are delighted to know that you enjoyed your stay with us and are considering a third visit.
Your comments and feedback are an encouragement to all staff.
From staff and management, thank you for choosing to stay with us and we look forward to seeing you again at Le Lagon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 19, 2012

Fantastic location and facilities. They have kids club and the activities there will keep your kid entertained everyday while you are here. They also have 3 separate pools and a spa. Kayaking and snorkeling is free within the hotel perimeters however you are not allowed to take the equipment out. They also have adult activities for everyday...... you can join those activities however we just chose to enjoy our family time together. We stayed in a Lagoon View superior family room. It has 1 double bed and 2 singles. It is located right at the edge of the water (not on water...... however only the suites are on water) and between us and the sea is a little bit of grass and then the beach. The staff are very helpful and caring. At times, they could be a little slow however it is nothing major. The pool bar is a really good place to enjoy your drinks while you are sitting in the pool

Room Tip: I think Lagoon view superior value will give you bang for bucks. Garden view rooms look OK however I...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 8, 2012
Dear Guest,
thank you for your wonderful comments and feedback. we are delighted to know that you enjoyed your holiday with us and your comments are well received by all staff. We hope that you will visit again in the not too distant future.
From Staff and Management, thank you for sharing your comments with so many.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 16, 2012

Staff were great, service was a little slow when resort was full however when less clients the service was fast.
Meals in Buffet were very good with a wide range. Fruits were lovely. seafood Friday Buffet was excellent. Inneth in the meals area was attentive and remembered us from 18 months before. made us feel at home. reception response to a maintenance problem was prompt. Use the ATM to gain currency as exchange rate in reception was poor. Learnt to sail and we went sailing on Erakor lagoon each afternoon. Wild Ginger restaurant was stunning. Will return again.

Stayed October 2012, traveled with friends
Helpful?
Thank Panuara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 7, 2012
Dear Guest,
Thank you for your wonderful feedback and comments of your recent stay at the resort. We are exceptionally pleased that you found everything to your satisfaction and we look forward to your return.
From Staff and Management, thank you for your kind words of encouragement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

We went to Le lagon for the third time this year and had another excellent holiday. Thanks goes to all the staff including Winnie and Tom. Ronold and Danny at the activities was great too. For making us feel like VIP'S every day. We have 2 children 8 and 12. They had a marvellous time as well, and we all know if the kids are happy, everyone is happy.
Thanks for having us again, it was spectacular.

Room Tip: The villas are great and plenty of room for 2 kids too.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 7, 2012
Dear Guest,
Thank you for your kind words and we are very pleased to know that, you had a great time once again at our resort. Your comments and mentions of staff are encouraging and have been passed onto all.
From Staff and Management, thank you for your support and feedback and we look forward to seeing you once again at Le Lagon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

We stayed at the Warwick Le Lagon for 9 days in October and had an excellent time. What more can you expect without paying a fortune - 75 hectares immaculately maintained, right on the lagoon, 3 swimming pools. A kids club that our kids loved. Kids eat free all day. No tipping (a huge plus given how most staff at hotels have their hands out all the time). The buffet is great value for $35. The selection was plentiful. Keep in mind that food is expensive in Vanuatu and a lot of items are imported. Expect to pay Australian prices pretty much anywhere in town. Contrary to some of the other reviews, the buffet was always well-stocked. Yes, they ran out of items from time to time, but to be expected when there are a couple hundred people dining at the same time. There was usually seafood included. Some of the items might have been less flavoursome than others, but nothing to complain about.

The staff was always friendly and responsive. In our 9 days there, I did not find a single food order which took too long to arrive.

I think people need to put things in perspective - it is a large resort, lots of people want to eat at the same time (early, since they have kids), so expect some delays. Don't expect everything for free. Yes, you do have to pay for premium coffee and for some items in the kids club. It is not Club Med with everything included, and even there you pay for extras and it costs much more. The fruit selection was no more or less than what we saw in the markets, i.e. fresh seasonal fruit. maybe the breakfast buffet is not changed as often as some people like, but that is because they pretty much offer everything you might want anyway. It is a laid back culture, but that is why you go there in the first place, and the staff worked harder than at most resorts I have been to. Yes, there are a few cats wandering around, but they are the resort mascots and the kids love them.

I think the reviews reflect more of the internal state of people who go there than they do the actual resort. Relax and enjoy.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 7, 2012
Dear RA,
Thank you for the very kind words of support in your review. We are pleased that you had a great time visiting us and hope that you may return one day. Your comments are are well received by staff who take encouragement from such feedback.
From Staff and Management, thank you and we look forward to seeing you again at Le Lagon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 5, 2012 via mobile

If you like generic resort experiences Le Lagon is great. It is big, well resourced with all the usual resort activities and the staff are generally overworked and friendly. Problem being is that you don't really get to savour the real joy of Vanuatu, if you stay within the confines of the resort...you could be at any resort in the pacific. All very well if all you wish for is sun, a pool and being waited on. Food was very mediocre and expensive. I got a bit tired of chips, burgers and pizzas. Our family only spent 2 nights there and then vacated to spend time on Tanna and Santo and had an awesome experience. Tanna and Santo are awesome places to visit. We stayed at Evergreen Resort in Tanna which was fantastic! In Santo we stayed at Village de Santo. Both very family friendly and offer the true Vanuatu experience. We also stayed at Island Magic resort in Port Vila and had an awesome time. Read our Island Magic Resort review for more info.

Stayed October 2012, traveled with family
Helpful?
1 Thank Graeme D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at Warwick Le Lagon - Vanuatu, responded to this review, November 7, 2012
Thank you for your feedback. there is a lot more to choose from the menus as well as the dining experience of our restaurants, a pity you did not try them. however, we are pleased you enjoyed the other sites of Vanuatu which of course are a complete contrast to Le Lagon.
Once again, from Staff and Management thank for staying with us and taking time to write your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Warwick Le Lagon - Vanuatu

Property: Warwick Le Lagon - Vanuatu
Address: Erakor Lagoon, Port Vila, Efate, Vanuatu
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Port Vila
#5 Spa Hotel in Port Vila
#7 Luxury Hotel in Port Vila
#11 On the Beach Hotel in Port Vila
#14 Family Hotel in Port Vila
#18 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Warwick Le Lagon - Vanuatu 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Warwick Le Lagon - Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon - Vanuatu is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from classic rooms, garden & lagoon superior rooms, garden and lagoon bungalows, to four luxurious over-water island suites. ... more   less 
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Also Known As:
Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
Warwick Le Lagon Resort And Spa, Vanuatu
Le Lagon Hotel Vanuatu
Vanuatu Le Lagon
Le Lagon Vanuatu Resort
Lagon Le Resort Vanuatu
Le Lagon Port Vila
Port Vila Le Lagon
Warwick Le Lagon - Vanuatu Port Vila

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