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“Five nights in paradise”

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Holiday Inn Resort Vanuatu
Ranked #15 of 47 Hotels in Port Vila
Certificate of Excellence
Melbourne, Victoria, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Five nights in paradise”
Reviewed September 28, 2013

I booked this through Flight Centre at the last minute for a short break. The staff were lovely, our room was overlooking the golf course, with two queen beds, modern bathroom and all that you would expect of a hotel room.
We had a lovely buffet breakfast every morning, cocktails by the pool in the evening and snacks by the pool....it was very relaxing. Remember to convert to Island Time !!
There is a tour desk to organise your exploring, and a taxi rank with fixed prices.
I would strongly recommend staying here.

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank Catygs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, October 1, 2013
Good Afternoon Catygs

Thank you for your review and the decision to take the last minute trip to Vanuatu!

It sounds like the destination had the desired affect for the short break! Don't forget to follow us on facebook......in fact I think we might just share your review on it.

Look forward to welcoming you back for another short break soon.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Any
English first
Auckland, Auckland, New Zealand
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 28, 2013

We were very suprised by the quality of this property. We weren't expecting much from a Holiday Inn but were very pleasantly suprised by the service, room comfort and, mostly, the food.

Great a la carte menu and extensive buffet breakfast - everything you could want.

As we were transiting through to/from Tanna we didn't get to try the other resort facilities, but the pool area looked good.

Only downside (for us as couple) was that it's a very family oriented resort - kids everywhere!

Dine later if you want a quiter experience

Room Tip: There are no lifts at the resort so the Level 2 rooms are at reception level
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  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Max G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, October 1, 2013
Good Afternoon Max G

Thank you for your review.

A good tip regarding times if you are looking for a quieter time. Trust the trip lived upto the expectation some of the photos that guests share with us of the Volcano are simply amazing. Another one of the unique experiences here in Vanuatu which you can do in a day but can also stay for a couple!

Look forward to welcoming you both back to Vanuatu in the future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
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Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2013

We booked this holiday based on the advice of our travel agent. Having 3 children 6 and under, we were after somewhere with a good kids club and generally an easy holiday.

Unfortunately we have been underwhelmed with the child minding in general in the resort. The kids club has very basic activities and the staff are not that good with kids. Our children have either refused to go to kids club or end up crying if we leave them there.

Organizing a babysitter is also difficult and expensive. Perhaps we need to stop comparing it to Fiji where they are excellent with kids, cheap babysitting and can be organized in a few hours.

The other comment is about the family rooms which are nice but to get to them you need a buggy to take you. There are also many stairs which adds to the difficulty with kids.

Go to Fiji if you have young kids!

  • Stayed September 2013, traveled with family
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Helpful?
1 Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, September 22, 2013
Good Afternoon Sandra B

Thank you for your review.

I am sorry to hear that the kids didn't enjoy the Kids Club as the feedback we normally get about the team is usually very positive. The first three hours of babysitting is 3,000vatu then 500vatu for every hour after and we ensure that all the babysitters have first aid trained having said that I certainly take the feedback on-board and including making sure we have enough staff on-board to meet the demand.

Sounds like you enjoyed the family villa and the buggy rides back and forth can be a great part of the experience. As you mentioned though the Villa's are on the island and you don' have direct access to the general resort which is a great tip for any families looking at them for their Holiday.

Once again thank you for the review and hope to see you back in Vanuatu in the future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 15, 2013

This is a great little resort with all that you need to enjoy your stay in Port Vila. Close to the town centre and waterfront/market area and less NZ$2 to grab a bus. Pools are nice, and the adults pool was a peaceful haven - although we spent most of our time either kayaking or swimming in the lagoon. Rooms have been pleasantly refurbished and are on a par with other Pacific Island resorts at that price point. Food and beverage slightly overpriced, but so is the rest of Port Vila!

Room Tip: The garden rooms don't have a usable balcony, so if you want to sit outside, get a room facing t...
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  • Stayed September 2013, traveled as a couple
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Helpful?
Thank KylieHTaupo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, September 16, 2013
Good Morning KylieHTaupo

Thank you for your 'Fab' review.

Being close to town whilst still on a tida lagoon makes us a very easy base to get out and explore some of the fantastic experiences in Vanuatu or just sit back and relax.

Hope to welcome you back to Vanuatu very soon.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 11, 2013

This is a great hotel and was a fantastic base for our holiday in Vanuatu. The décor may be a little tired in places, but our room was VERY comfortable, the staff were very friendly and really helpful, the location is stunning, and the food was superb. We especially enjoyed relaxing in the lobby bar enjoying some of their signature Tassariki Sundaes after getting back from our snorkelling tour.
Being on the lagoon, It's a great place to just relax and have a bit of a play with their kayaks and catamarans. But also being half-an-hour walk to Port Vila, it's a great base from which to explore Vanuatu. Tours were easily and expertly arranged by the helpful staff, with pick-ups from the hotel.
We had an awesome time and hope to be back - definitely recommended to all our friends.

Room Tip: The 'Lagoon View' is probably worth the extra cost if that matters to you - 'Garden View...
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank ThatKiwiCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, September 15, 2013
Good Morning ThatKiwiCouple

Thank you for your "Great' review.

One of the big differences in Vanuatu as a holiday destination is that the ability to get out and about have some very unique experiences and not travel far to have them. The tidal Lagoon makes the activities available all day in a very safe environment and helps to work of those sundaes!


We hope to welcome you back to Vanuatu as well!

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 11, 2013

Great Holiday Inn. The rooms were of international standards. The grounds had the feel that you were in Vanuatu. I really enjoyed this hotel. I loved the open air lobby. The only thing I can say was I don't think they were expected me. when I got there. I had rented a car got there well before the rest of the guests that came on my flight. I think most guests come on the shuttle they have from the airport. I had to look around to find someone.Other than that it was a good stay.

  • Stayed November 2012, traveled solo
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Helpful?
Thank jeffbl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, September 15, 2013
Good Morning jeffbI88

Thank you for your 'Great' review.

We recognise that it's important to ensure that our guests get the feel of Vanuatu whilst still getting the creature comforts that a global brand brings. Sorry to hear that your arrival experience was not to our usual standard and sounds like we need to be very mindful that not everyone arrives by bus.

Look forward to welcoming you back to Vanuatu in the near future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort VAnuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowville, Victoria, Australia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 11, 2013

Stayed here the first week of September 2013 with a group of 40 from Melbourne and was pleasantly surprised by the improvements since my last visit in 2005.
The staff were always courteous and willing to help with nothing being too much trouble but i must say that the breakfast menu was not as extensive as the last time i visited especially the size and quality of the apricot danishes that i have raved about to one and all since 2005 was a major disappointment, maybe a change of pastry cook is to blame?
The beds were the most comfortable that i have slept in for a long time,even had a peak at the mattress to find out what brand it was.
Dinner menu at the Verandah restaurant was very appealing and i had the best steak in Port Vila when eating there.

The new adults only pool is a godsend if you want to just relax and enjoy the mood away from the kiddies pool which has also been improved by the enlarged pool and snack bar area.

Amenities for guests were great including Kayaking, Sailing and the like but i must say that if you advertise a golf course on the resort it should be in better condition than it is and not the mickey mouse track that is presented?

  • Stayed September 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, September 11, 2013
Good Morning David P

Thank you for the review .

The mattresses are a brand standard for Holiday Inn Resorts so you will find the same great sleep in anyone of the 48 we have globally. We of the main exports we have in Vanuatu is beef and as the locals say the biggest stress that the cattle have here is a coconut hitting them on the head!

Appreciate the feedback on the golf course and danishes. We are currently working through some upgrades to the greens and have some new equipment on the way that will further enhance the experience.

Look forward too welcoming you all back in Vanuatu in the near future.

Tankiu tumas


Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Vanuatu

Property: Holiday Inn Resort Vanuatu
Address: Tassiriki Park, PO Box 215, Port Vila, Efate, Vanuatu (Formerly Palms Resort and Casino Vanuatu)
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Port Vila
#6 Spa Hotel in Port Vila
#8 Family Hotel in Port Vila
#8 Luxury Hotel in Port Vila
#12 Romantic Hotel in Port Vila
#12 On the Beach Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Vanuatu 4*
Number of rooms: 148
Official Description (provided by the hotel):
Overlooking the serene waters of the Erakor Lagoon, Holiday Inn Resort Vanuatu is set in vibrant natural surroundings. Meaning “the land that always existed”, Vanuatu is a holiday destination made up of 83 tropical islands located northeast of New Caledonia. Immersed in cultural richness and native splendour, the islands hold crystal blue beaches, coral reefs, hot springs, exotic rainforests, and stunning waterfalls that are some of the most beautiful in the world. The Vanuatu hotel’s Erakor Ballroom and Valea meeting space provides exceptional indoor and outdoor meeting facilities, and the accommodation resort also features a unique Namele Day Spa, two luxurious outdoor holiday swimming pools, and the newly refurbished Palms Casino. The views from the rooms include lush gardens, blue lagoons, and a golf course. The hotel boasts 5 dining areas. Breakfast, buffet and à la carte dinners are served daily. There is an extensive wine list from New Zealand, Australia and France. Get to experience the perfect Vanuatu holiday with island lifestyle at Holiday Inn Resort Vanuatu. ... more   less 
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Also Known As:
Holiday Inn Resort Vanuatu Hotel Port Vila
Port Vila Le Meridien
Le Meridien Vanuatu
Le Meridian Vanuatu
Holiday Inn Resort Vanuatu Port Vila

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