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Holiday Inn Resort Vanuatu
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Reviewed September 30, 2012

We recently had a week at Holiday Inn with our 2 children 8 and 10. We were really happy with every aspect of our time there. It really is heaven for kids. There is so much to do there, from alI the activities on the lagoon, the pool, to fire dancing and hip hop shows, I don't think they would have cared if we had never left the resort. But equally adults without children look to be really well catered for, the grounds seem pretty spacious so there is plenty of room to get away from the kids if you want to. We split up our stay at Holiday Inn with a trip to Santo in between so we experienced two different rooms in different parts of the hotel, both were beautifully decorated, spotlessly clean and had very nice outlooks ( the grounds are beautiful and really nicely kept). The restaurant was also good, the breakfast buffet was amazing and the few times we ate tea at the resort it was also very good. The most impressive part of the resort though, is the staff, we found all of them to be genuinely friendly and concerned with the happiness of each guest. Everything was done with a smile and nothing ever seemed too much of a bother for them. All the other guests we chatted with during our stay seemed to feel the same way, we never heard any complaints in our time there. We would definitely recommend this resort to others.

  • Stayed: September 2012, traveled with family
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Thank HobartBear40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this reviewResponded September 30, 2012

Good Afternoon HobartBear40

Thank you for your 'Fantastic' review.

Great to see you got to one of the islands and Santo being one of the biggest in the group certainly offers some unique experiences. We are indeed lucky with the team we have here they bring the Vanuatu culture of warmth and happiness to work with them everyday.

Look forward to welcoming you back to Vanuatu in the near future.

Tankiu tumas

Thomas Tait
General Manager

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Reviewed September 30, 2012

We have sadly just returned from our amazing holiday in Port Vila. We arrived to the Holiday Inn at 2am in the morning, exhausted from our travels and everyday lives! The reception staff checked us in quickly and we were in our room within minutes. (I had panicked prior to our arrival as we don't have a credit card, but I had my mind placed at ease by Teneale, quickly via a message that a small cash deposit could be arranged.) Our Garden View room was gorgeous, spotlessly clean, perfect for my family of 3. Even though i made our beds every day - the housekeeping staff always remade them so they looked perfect when we returned!! The embroidery on the pillows to aid pillow choice was superb!
We loved the quality and variety on offer at the Buffet Breakfast- very hard to choose!! The food was quickly replaced by the wonderful staff and always fresh, we especially loved being served by Sam! We ate at the pool bar also and the food was always of a high standard, tasty and quickly delivered! My daughter was a huge fan of the fish and chips!! The Beach pool area, lagoon and beach are spectacular places to hang out, and meet people! My family and I made use of the canoes and catamarans to do short trips in the lagoon, the Activities team were always helpful and friendly. Often ready for a game of beach soccer with the kids when they were asked!! While not big drinkers we did enjoy the "happy hour" around the pool daily!! Daily Cocktail specials are available and not to be missed!
The Namele Day Spa was FABULOUS! I booked in for a Volcanic Hot Rocks Massage with Catharin - OMG! It was amazing and very reasonably priced compared to my local Day Spa!
The Tour Desk was amazingly helpful and so easy to use. Rachel was ace! We recommend the Evergreen Grand Efate Tour!
The Nightly themed buffets are lovely- we loved the pizza and pasta night - the potato gnocchi was divine! The nightly entertainment in the lobby bar was fantastic, we sat every night after tea with our daughter singing along with the songs. The Wednesday night Fire Dancers are NOT TO BE MISSED! But get a seat on the beach early! We ate on the beach while watching the amazing sights we were seeing!
Thank you Holiday Inn Vanuatu - it is a 3 way decision - we will be back!!!

Room Tip: Our room was allocated to us by the travel agent, we were happy with this as they are gorgeous. But may next time look at one of the over the water villas!
  • Stayed: September 2012, traveled with family
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Thank Mel_Cat75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this reviewResponded September 30, 2012

Good Afternoon Melissa F

Thank you for such a fantastic review.

Some great feedback in the review on so many aspects of the resort including our extremely hardworking housekeepers.

Hope to see you back for another perfect holiday in the near future.

Tankiu tumas

Thomas Tait
General Manager

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Reviewed September 27, 2012

We stayed here recently with a large group of family and friends as we were getting married in Vanuatu. Even though our wedding was not at the Holiday Inn they upgraded us to an overwater bungalow and had a bottle of champagne & a card from all the staff wishing us well waiting in our room! Lovely touch. The staff are all wonderful and great with the kids. The rooms are nice and clean, the restaurant is great and very accommodating (my husband has a garlic allergy and they cooked him something at every meal) and the pool and lagoon are magic! When we return to Vanuatu we will definitely be staying here again. Also I must say a huge Thank You specifically to Janelle for her wonderful hospitality.

Room Tip: I would highly recommend booking a lagoon view room. The view and extra space are worth that little bit extra.
  • Stayed: September 2012, traveled with family
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Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this reviewResponded September 30, 2012

Good Afternoon MelSutton

Thank you for your review and congratulations on your special event.

Some great photos of the Vila's and pool bar area at night. Once again though Janelle has exceeded expectations and made the little differences that we understand mean so much.

Maybe we will see you back to celebrate the first anniversary.

Tankiu tumas

Thomas Tait
General Manager

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Reviewed September 26, 2012

My husband and I celebrated our 35th anniversary here in late August. It was a lovely holiday with excellent amenities and service. Though it is an ideal spot for families, as a couple we still found it to be a great place to enjoy everything on offer. This was our 2nd trip to Vanuatu, but our 1st time at Holiday Inn. We will come back as it is great value in every way. Thanks for an anniversary to remember!

Room Tip: Request a balcony room. We did not have one which was the only negative of the holiday.
  • Stayed: August 2012, traveled as a couple
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Thank GailB53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this reviewResponded September 30, 2012

Good Afternoon GailB53

Thank you for the review and also for sharing such a special event with us.

Look forward to welcoming you back for your 3rd visit soon.

Tankiu tumas

Thomas Tait
General Manager

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Reviewed September 25, 2012

This was a trip that we will remember forever. There is not one thing that I could say that I didn’t like or I would change, if anything the lovely staff at the Holiday Inn made our stay much more special than we expected. On August 27, we got married, we had a lovely beach ceremony and candle lit reception on the sand by the water. Janelle Tokon, events and wedding coordinator at the Holiday Inn was perfect in every way. She made our wedding so easy and stress free (organising nails, tan, hair, makeup, flowers, paperwork, celebrant, our stay and our families and EVERYTHING else). She was easy going yet still professional, she listened to everything I wanted and went above and beyond. I would highly recommend Janelle to anyone who maybe thinking of get married in Vanuatu.
It is such a lovely resort whether you have children or not. We were able to relax by the pool or the lagoon while our daughter had fun playing in the sand and pool. It was so relaxing for us, yet still enjoyable for her. Staff in all areas were fantastic, from reception, to day spa, to the playroom for the children. Rooms were always made up and cleaned beautifully. Food from the restaurant was also lovely but just remember you are at a resort so expect resort prices. I would like to say a huge thank you for making our stay and the stay of my family so wonderful. We can’t wait to come back again soon.

  • Stayed: August 2012, traveled with family
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Thank nicole n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this reviewResponded October 3, 2012

Good Afternoon nicole n

Thank you sharing such a special occasion with us.

Looks like Janelle and team looked after your special day extremely well!

Hope to welcome you all back in Vanuatu in the near future.

Tankiu tumas

Thomas Tait
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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