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“Memorable Stay”

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Aquana Beach Resort
Ranked #11 of 47 Hotels in Port Vila
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Memorable Stay”
Reviewed June 30, 2013

My wife and I recently stayed at Aquana Beach Resort Vanuatu and we we’re both extremely impressed with the hospitality, service, and overall ambience of the resort.

Food is fantastic, cocktail’s (made by Willie) are precious and delectable and the overall location and surroundings are picturesque.

Firstly, hospitality and service: Nothing was a hassle for Marcel, Burgett, Hugo, Ros, Valarie and Co. Due to a delayed flight we arrived at midnight. Because of this, we were upgraded to a beach front bungalow as we’d been travelling all day long. The airline also lost our luggage so the team at Aquana took on the initiative to follow up with the airline daily so we could enjoy our holiday and not waste our trip chasing our luggage.

Secondly, the service from all the staff (apologises but I only remember a few names) is second to done. They were always intentive, patient, and accurate with all orders/requests.

Finally, the location was fantastic. Being located 30mins out of town was wonderful. The daily resort bus runs you into town (Port Vila) or you can walk 400m up the road to the local bus stop and catch a bus to your destination. In addition, being out of town created a peaceful environment at the lagoon. No jetski’s, speedboats, or other tourist activities happening here. Just you and the peace and quiet of the lagoon. I might add, you can access a few uninhabited islands from Aquana with live coral. The far island is the best, about a 20min canoe.

Aquana Beach Resort has a great communal atmosphere. In the week we spent there, we got to know the owners, employees and other guests. Marcel and the team really drive a friendly and welcoming atmosphere. In the week we stayed there, we attended three activities put on by the hosts, traditional dancing, and Kava tasting; fire dancing and more dancing and sand painting.

This resort is suitable for couples or families. The staff look after the children letting the parents relax and enjoy their trip. The ladies adore the kids and vice versa.

With so many countries to visit my wife and I have decided to visit Vanuatu again and this decision was largely influenced by the outstanding service we experienced from the entire team at Aquana Beach Resort.

  • Stayed June 2013, traveled with family
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Helpful?
Thank mynameisbartman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Cromwell
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 29, 2013 via mobile

Fantastic welcoming accommodating staff with spacious bungalows. Excellent kids club which isn't a normal kids club - kids are fully supervised by nannies all the time, they can do what they want; be in and around you or not. You can fully relax brilliant. The snorkelling a short kayak away is magnificent, with lovely live coral and great fish life.

Stayed June 2013, traveled with family
Helpful?
Thank MattCrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2013

Our family (2 adults + 2 kids - 3yrs/1yr) had the pleasure of staying at Aquana Beach Resort in May for two weeks. We cannot recommend this resort highly enough, especially for families with young children.

The bungalows are comfortable and equipped with all the mod cons you need for a comfortable stay - air conditioning, ceiling fans, TV, DVD etc - as well as the nice extra touches like a hammock on your patio. But really, with the amazing setting outside your door, you don't need to spend a great deal of time indoors if you don't want to. The lagoon is soft sand, not coral, and so quite kind to little soft feet (although would still recommend reef shoes while swimming). The kayaks were great fun and our two had a ball with the hammocks, trampoline and pool.

The meals were outstanding and Marcel catered for special requests constantly, even helping us incorporate hidden vegies into some meals when our kids went on a "green" strike. And thank you Marcel, by the way, for the best green chicken curry I have EVER had!

Having the nannies on hand to help entertain the kids and give parents a much-needed break from time to time was a real gift. These women are fantastic and I can't praise them highly enough for their care and regard. They go above and beyond and really helped make this holiday something special for us. Our kids are still talking about their "friends in Vanuatu" who built sandcastles with them, showed them hermit crabs and even took them swimming!

Highly recommend the outrigger snorkelling trip. We took the kids and the resort sent two nannies with us, along with a huge supply of water and snacks. The weather was incredible and the snorkelling off the island we went to was spectacular.

But here's where I give Aquana our "second to none" description. On the day we were due to depart our son got sick with a middle ear infection that prevented him from flying. Of course our plans were thrown into complete disarray. Aquana helped us make some sense of the chaos by organising our doctors appointments, organising the additional nights accommodation, scanning numerous documents for me for travel insurance and organising separate invoices to make the claims process easier. And everyone - Marcel, Fabienne, Hugo, Rita, Roslyn, all the nannies - constantly enquired after his well being and many were waiting for us when we got back from the doctor again with his flight clearance. The care and attention and exemplary service made what could have been a very difficult situation, as stress free as possible and we ended up enjoying our three extra days immensely because of it. (Let's face it, there are worse places to be stranded!)

I must also make special mention of the effort the resort went to to help organise a birthday party for some guests we had invited out to the resort for dinner on our last night. (We have family both living in Vila permanently and also some others who were visiting at the same time we were.) The resort organised a special table for us, with balloons and party decorations along with providing sparklers for the birthday cake and a rousing rendition of "happy birthday".

All in all, I do hope we have the opportunity to go back to Aquana again (and soon!). We certainly wouldn't want to stay anywhere else. Thank you Aquana!!

Room Tip: Bungalow 7 has a great view of the lagoon, is somewhat removed from the restaurant (if that's a...
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  • Stayed May 2013, traveled with family
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Helpful?
3 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, Australia
Level 1 Contributor
4 reviews
Reviewed June 18, 2013

Went to the restaurant one evening from a neighboring resort and were delighted. Friendly service and a warm welcome. Loved the emphasise on local produce cooked in the traditional way. Try the poulet fish cooked with coconut milk in a banana leaf - delicious and the serving very generous. Thank you Marcel

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank windrush312345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bundaberg, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 16, 2013

we read all the reviews before we left and had high expectations of the Aquana, this place lived up to all of the hopes we had and was better than we could have imagined. Everyone here from Marcel and Fabien to the lady that did the laundry were all smiles and nothing was ever too much. we never ate anywhere else while we were here because we didn't need to, the food was fantastic and if you fancied something a little different then Marcel was always happy to oblige. trips were all arranged with ease and getting to and from town was a simple 15 minutes on the courtesy bus. we have two boys age 11 and 3 and they had the greatest time, the nannies that are provided free of charge form 7am till 9pm kept them both entertained, we didn't want to get rid of the boys but they just had such a good time we felt like a couple with no kids for long periods. the location is brilliant, beautifully secluded away behind 3 islands. kayak and snorkels are all free anytime you like and the snorkelling off the very front coral island was great. there is plenty to do around the island and we would love to go back again to do everything we didn't get a chance to do this time. if and when we do we wouldn't even consider staying anywhere else. great service, great food and a great location i cant recommend it enough. i never bother to write reviews but i just had to for this place.

  • Stayed May 2013, traveled with family
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Helpful?
2 Thank alfsolman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2013

Recently spent 6 days at Aquana in a group of 7. Nothing was too much trouble, the food was so good it wasn't worth going anywhere else. Great location . Recommend the Eton Beach and Blue Lagoon tour - the BBQ lunch was lovely. The Nannies looked after the other guests children so well and the place was always peaceful. Getting into Port Villa is easy and there is so much to do at the Resort anyway. Would not stay anywhere else when I return to Vanuatu.

  • Stayed May 2013, traveled with friends
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Helpful?
1 Thank Tonerhigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnells Bay, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013

I went to Aquana Beach Resort with a wedding party, we had the best time ever, the organisation of the wedding was spot on, ALL the meals were beautiful, the host and hostess of the resort were lovely, the staff were very friendly and helpful, nothing was to much trouble for them. The resort and grounds, what can I say to describe it, ultimate paridise. Activities were organised for us, bbq, everything. Do yourself a favour and go for a visit. I'll be back for another holiday soon

  • Stayed March 2013, traveled with friends
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Helpful?
1 Thank Lyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aquana Beach Resort

Property: Aquana Beach Resort
Address: Eratap Road, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#2 Family Hotel in Port Vila
#6 Romantic Hotel in Port Vila
#10 On the Beach Hotel in Port Vila
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Aquana Beach Resort 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Opened in 2012, Aquana Beach Resort has become Vanuatu's leading three and a half star family friendly boutique Resort and this has largely been due to the unique childcare approach it has developed and the quality of the food from it's very popular casual dining restaurant. Located 25 minutes from the International Airport and only 15 minutes from the town centre, Aquana is situated in a large lagoon surrounded by groups of deserted islands and pristine reefs. Aquana has a 150 meter long man-made beach great for children to be able to play free from danger and for adults to relax on and soak up the sun. Aquana consists of 16 bungalows all located within 30 meters of the lagoon front and a hot a la carte and a continental breakfast are both included in the room rate and the resorts idyllic surroundings provides the perfect location for weddings and functions. ... more   less 
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Also Known As:
Aquana Beach Resort Vanuatu/Port Vila

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