It was through TripAdvisor that I first stumbled across Tropicana. Reading the TripAdvisor reviews influenced my decision in staying there and I was not disappointed! ......Like Kathryn E I am quite perplexed about the couple of recent negative reviews because my experience was absolutely amazing and the total opposite to those of a couple others.
The resort is small and boutique in nature. Travelling by myself I was also looking for an environment which offered a level of security. Tropicana has 24/7 security on site which, for me, provided additional piece of mind. The room I stayed in was clean and well equipped. Sure, every now again the TV scrambled (as indicated in one of the more negative reviews), however to be honest and for me I was there on holidays..... I wasn't staying at Tropicana to just watch TV!!! It didn't spoil my experience.
What I love about the place is that it has a small private beach area overlooking a lagoon. In fact my room overlooked the beach/lagoon and it was an absolute delight waking up each morning and looking out at that view! It was stunning and quite breathtaking.....There is a local village across the lagoon. The village kids are often splashing in the water and having a wow of a time! Hearing them laugh and having fun always brought a smile to my face. On Sundays you are guaranteed to hear wafting across the lagoon with the local villagers singing and playing music. Absolutely beautiful!
The food at the restaurant is excellent and in comparison to other resorts/restuarants around the area it is exceptionally well priced! The Eye Fillet is excellent; as is the Lobster Special. The continental breakfast (comprising coffee, toast and fruit) for me was fulfilling and satisfying (given the heat I found I was not as hungry). If you want some more toast/fruit/coffee all you have to do is ask! The restaurant staff are more that accommodating and love a good chat! With the restaurant overlooking the lagoon there is always something to look at; whether it is the night lights reflecting on the water or looking at the fish/star fish in the water during the day. The outlook is just stunning and very relaxing and peaceful......
Tropicana have recently acquired a boat and have started to offer sunset lagoon cruises. Watching the sunset on the lagoon was breathtaking and I have some fantastic photos! I was on the same cruise as Sam A and Bea and concur it was a great way to meet and mingle over a couple of drinks (and yes ..... a couple more drinks!). It was a lot of fun and I have some exceptionally fond memories of that evening which will remain with me always!
The team at Tropicana bent over backwards to ensure my experience was a great one. At one stage I was trying to open the store room to borrow a pair of reef shoes and the door was locked. The maintenance guy stopped what he was doing to help me out and went looking for the storeroom key. In my mind he went over and above his specific job description. I think this example sums up all of the Tropicana Team - nothing is too much trouble and they are always so friendly and cheerful.
I have read many reviews which speak of Calvin's (the resort manager) customer service ethos and I absolutely echo these sentiments. Calvin, with his hands on approach and mindset, is very approachable and is keen to ensure that all Tropicana guests are happy and that the level of service meets expectations. You can often find him walking around and chatting to the guests (who he knows by name)..... I always welcomed the chats.... With his local knowledge (and knowledge of the island as a whole) Calvin can offer some great suggestions on what to do in the time that you have available. I had an amazing afternoon on one day based on Calvin's recommendation to visit Port Havvannah. As flagged in some other reviews Calvin is relocating to a new resort and I only hope that the service and personable qualities which Calvin has brought to Tropicana are maintained and continue to flourish.
Overall I rate my experience at Tropicana as excellent. It was a special experience and I have some very fond memories of my stay. I have no hesitation in recommending the resort.
- Official Description (provided by the hotel):
- TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more less
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- Also Known As:
- Tropicana Lagoon Apartments Resort Vanuatu/Port Vila