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“Not a 5 star resort, don't expect it to be”

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Eratap Beach Resort
Ranked #2 of 47 Hotels in Port Vila
Certificate of Excellence
Princess_Louise
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not a 5 star resort, don't expect it to be”
4 of 5 bubbles Reviewed January 24, 2010

My husband and I stayed at Eratap for our honeymoon mid January 2010 and were not particularly thrilled with our experience. During particular periods of time this resort does not accept under 18s, due to my profession I was not able to stay during one of those times, I would strongly urge all who are able to schedule their stay during those times to do so.

The bungalows are quite close together, so be prepared to listen to your neighbour's children cry, watch dvds and yes, even clear their throats. Also, we had an issue with a group of neighbours using the space behind our bungalow as a short cut to access the main path around the resort. Our main concern with this was that the bedroom was VERY open and at the back of the bungalow, and considering this was our honeymoon our privacy was invaded a number of times. Compound this with the nature of the resort, a relaxing, quiet place to wind down and primary school aged children with little to 'do,' left to wander around the place, we felt as though we had to lock the place up to make sure our honeymoon 'activities' were discreet.

The resort does run activities, these ranged from the extraordinary snorkelling off an offshore reef to the not-so-extraordinary 'collect wood for the bonfire.' The first activity we decided to do, kayaking, was scheduled to leave at 2:00 pm. We arrived at 1:55, waited around along with another guest but no-one showed up. We then found out, after much chasing around, that the tour had already left. For the next activity we chose to do, snorkelling, we arrived 10 minutes early, only to have to wait around for 25 minutes. Also the activities were quite repetitive, snorkelling was scheduled three times within three days.

The weather was quite warm, which was to be expected. The air conditioners in the room have been placed above the heads of the beds, we were rudely shocked on the first night when we turned the air conditioner on to have it spit water on our faces. This happened every time we turned it on. Relaxing?

I read glowing reviews of the food at the Eratap, however we can only assume that the former chef no longer works there. The menu is limited, and when you stay there for a few nights a limited menu becomes quite tiresome. There is a specials board with different dishes, however we found that the 'specials' were often very similar to items already on the menu. The menu is quite inflexible, one example of this is when my husband ordered the eye-fillet one evening, we were then told that they didn't have any eye fillet, and asked if he would like the fillet mignon instead. He said that it should be fine, we were then told that they would charge us the fillet mignon price and prepare it in the manner stated on the menu. This was not ok, it was considerably more expensive and accompanied by a lot of seafood that he did not want or like.

In short, the resort is placed in a truly idyllic location, albeit off the beaten track (quite literally), however I am uncertain as to whether the location can compensate for the shortcomings, considering the cost. Despite all of the negatives we did enjoy the majority of the time we spent at the Eratap, however if I did it again I would choose to honeymoon elsewhere.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Princess_Louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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590 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
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English first
nsw
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 4, 2010

We had a wonderful time-a big thanks to all the staff that made our visit so memorable.
Facilities are well maintained and very comfortable.
The staff are friendly and helpful without imposing on your privacy
A beautiful location, beautiful staff and beautiful food.
Hope to return again

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ewi90686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 23, 2009

Had a wonderful five days at Eratap,was a great place to relax after our 6 day adventure to Tanna.Staff all very helpful and friendly.Robert the driver even stopped on the way to show my wife a particular plant, most impressed by this.We stayed in Vila 9 which was a perfect location with a nice view of the water.The facilities are very good and the pool area was lovely.

We did however find it a bit like holidaying at a retirement village as all the other guests seem to be rather old.I was expecting a zimmer frame or two to appear.But all in all a pleasent experience.

The food was without fault and the selection was varied.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retiringsoonish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong,Vic, Aust.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 3, 2009

My wife and I recently spent 7 days at Eratap and had simply the most relaxing time we have had for many years.
The villa was very comfortable, not lacking any creature comfort although the lovely solid timber bench tops could have done with some dreesing up to make it look a little more homely.
The view from our bedroom/lounge and balcony over the water was stunning with beautiful azure blue waters lapping against the beach. The weather could have been a little better ( it didn't stop us doing anything )but we did have some sensational sunsets while have a quite pre-dinner drink.
The grounds are very well kept and will improve in condition with some rain as it appears to have been very dry before our arrival.

The food was excellent with a wide variety and a daily specials menu. If you wanted anything special, the staff would do their best to accommodate your request. We thought the meals were good value and for us, usually a main course and a shared dessert was enough to eat at night. The breakfast was a daily highlight, sitting the balcony watching the waves roll in and enjoy as many of the delights from the kitchen that you could justify eating. Yum.... breakfast was a prolonged meal!!
Despite eating a little to much each morning the daily activities wore away the excessive calories. Each morning there was an activity at 10am that was either energetic or interesting or there was a bus into town for some shopping. The ride into town was an interesting experience with avoidance of potholes and bumps a near impossible task for the driver. Roadwork isn't a priority in Vanuatu.

All the staff from Tony and Louise the wonderful hosts to Liz, Robert, Stephen, Andre', Walter, Sharon, Sante' and the many others made our stay an absolute pleasure. Nothing was a trouble and every request was met with a smile.

We have been snorkelling many places and we feel that just off the beach at the resort was very good. A 7/10 when compared to Aitutaki and the Great Barrier Reef.
We can highly recommend a stay at Eratap Beach Resort if you are looking for a brilliantly quite honeymoon or just a relaxing island holiday. We'll be back!!!!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TrevandSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boort, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 29, 2009

What can i say that hasn't already been said? We stayed at Eratap for 7 nights during November and found it simply fantastic! I don't think there is one thing I would change about it. The fact that it is a small resort was one of the reasons we chose to stay here and we were not disappointed. The position of the resort, the staff, the food, the facilities are all perfect. We found the snorkelling from the beach out the front of the restaurant, off Castaway island and the big island all much better than the Great Barrier Reef which we have snokelled on many times before. The staff could not have been more helpful or friendly. We had a private dinner in our little gazebo for my 50th birthday and the staff all came down to our villa with a cake and sang Happy Birthday. During our whole stay we ate and drank our way through all the menus and not one meal disappointed. We stayed during the child free time and it certainly was very peaceful. It certainly is a place I would recommend to anyone who appreciates beauty, friendliness and quality. and we will certainly return.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank delgaz28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The sun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 27, 2009

Absolutely unforgettable. We have booked our next holiday already, but this time we are taking the kids. Eratap was everything we were looking for an more. It completely surpassed our expectations. We were able to hide and relax and to keep busy.
Eratap is the whole package, and what makes this resort so special is the staff. Every member of the staff are special and kind.
We had a fabulous time and cant wait to go back. I could write an essay on how wonderful Eratap is but you truely have to experiance it to believe it.
Renee and Craig
Austalia

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mummajuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 27, 2009

Fantastic! The people were friendly, the food was amazing and the bungalow was perfect. Made for a dreamy honeymoon.

Stayed June 2009, traveled as a couple
Helpful?
1 Thank AubreyC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eratap Beach Resort

Property: Eratap Beach Resort
Address: PO Box 3037, Port Vila, Efate, Vanuatu
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Port Vila
#1 Romantic Hotel in Port Vila
#2 Luxury Hotel in Port Vila
#2 Top resorts Hotel in Port Vila
#2 On the Beach Hotel in Port Vila
#3 Family Hotel in Port Vila
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Eratap Beach Resort 4.5*
Number of rooms: 12
Reservation Options:
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Also Known As:
Eratap Beach Hotel Port Vila
Eratap Beach Port Vila
Eratap Beach Resort Vanuatu/Port Vila

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