Great first impression, with help on hand to take our luggage. The bedrooms are of a high standard. Comfy beds, flat screen TV, aircon that works, and a great view over the water. Rooms are very clean, as is the entire hotel.
Their blurb states they are 'trying to provide a four star service in the otherwise developing country that is Solomon'. Well they certainly charge a 4 star price, but for four star service I'd expect hot water in the evening time.
The pool bar was closed and so to order a drink by the pool I had to walk into the main hotel. Then I'd wait 40 minutes for my coke to arrive. I also ordered food many times in this manner and when I went down to the pool the next day, the plates and trays were still there.
There is a complete lack of urgency from any of the staff, so any simple task, be it ordering a drink, or asking about hire car availability, turns into a painful struggle.
It needs a western management team to be on the floor to train their (already extremely polite) staff how to provide a 4 star service.
Lastly, I ordered a caprese salad. The mozzarella that was in the salad was the type that is put on pizza, not salad. I would've sent it back, but couldn't face yet another long struggle to explain what the problem was. Obviously this should be removed from the menu.
- Official Description (provided by the hotel):
- An upmarket business class hotel in Solomon Islands ... more less
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