Stayed here with a friend for three nights, while visiting Palau along with Micronesia and Guam. I was a little worried about a few of the negative reviews on TripAdvisor, but I don't know what these reviewers were talking about -- Cliffside was a clean hotel with a very friendly and accommodating staff. It is located on a hillside (hence the name) and is not in walking distance of anything interesting -- a cab to downtown Koror cost $6. Guests had beach/pool access to the nearby Palau Pacific Resort, about a 10 minute walk -- you simply needed to pick up a voucher from the front desk (however, we did not have time to go there).
The staff of the dive shop with whom the hotel partners picked us up at the airport and brought us to the hotel. We had a cabana room, which was only one flight above the lobby floor (no elevator here) and had a front patio that offered an amazing view of the bay and Koror. The room was very large, with two queen-size beds. What the room lacked, however, was any kind of hotel/service directory -- but the front desk staff was always helpful with any questions.
We did have one problem, however -- my friend had planned to scuba dive on our first full day here, and I requested this through the hotel (and they included it on my confirmation). At check-in, I asked for instructions for my friend, and they said to come downstairs at 8 a.m. -- there were other guests diving, too. It turns out that the hotel did not give the information to the dive shop they work with, and they did not have a spot for him. But to the hotel's credit, the receptionist tirelessly placed calls to every other dive shop to find him a spot -- eventually, the original dive shop was able to accommodate him with a group from another hotel, and everything worked out fine. Cliffside's manager also picked up the charge for his equipment rental, as an apology to him. Despite the problem, I was very pleased with the way the hotel handled the situation and came up with a workable solution -- a true test of good customer service.
The hotel has an impressive pool and lounge area, which actually sits on the hill above the hotel. The hotel serves food in its restaurant and in this pool lounge area -- I had lunch in the lounge area, and dinner in the restaurant, and both were very good.
My friend and I rented a car, which the hotel arranged for us. A representative from Hertz delivered the car to the hotel, and we had the option of returning it to the hotel, or to the airport (since we were flying out that night).
The nicest hotels in Palau are the Palau Pacific and Palau Royal Resorts, but they are pricey. There are several affordable hotels in downtown Koror, but they lack some of the nicer amenities. Cliffside was a great balance of features and value, and I would recommend it to visitors. And the staff was exceptionally friendly and accommodating.
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- Also Known As:
- Cliffside Hotel Koror
- Cliffside Hotel Palau South Pacific