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All reviews le meridien japanese restaurant le fare new caledonia seafood buffet beach restaurant pool staff room service sheraton deva anse vata a garden view room kite surfers private beach superior room club sandwich beach front large pool
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Reviewed May 9, 2019 via mobile

We spent 4 nights here and after 2 nights we contemplated moving hotel or even flying home to NZ earlier. The hotel is not a 5 star but charging 5 star rates. Hallway and our room smelt very musty and there was mould in our bathroom.. Not acceptable! Our small patio was very basic and also mouldy. Room service food & food from the beach side restaurant was not good at all. Drinks are insanely expensive $43 NZD for a glass of wine! Parts of the hotel are dated, such as the revolving door and fountain out the front. Casino staff are rude. Toilets at beach bar are disgusting for a 5 star hotel? We were sharing our coffee cups with little ants.. Yuck! Obviously self rated 5 star! No one showed us to our room which is just poor lazy service. 5 star hotels in South East Asia and South America etc show you to your room and show you how to operate everything. We just got given a key card & and told to go that way! Concierge was no where to be seen when we wanted advice. 800 franc deliver fee for each room service delivery! Really?? I wanted a bucket of ice and went to the bar and got a paper cup with 4 ice cubes. I was told I had to get the ice delivered.. For 800 francs! Probably would have been charged for the ice too! Perhaps an ice machine for quests to fill there own would be better.. Tahiti have ice machines & it is a much better system. There are only two good comments I will make & that was the bell boy/luggage man (very friendly) who put our bags in our room before we got there after waiting for 2 hours because they would not let us check in until 3 which seemed weird because the hotel did not seem anywhere near full the day we arrived. Hot water in shower was good but the mould above the bath was not. Nouméa is an average place in general, Rarotonga, Samoa and Tahiti have better beaches and are a lot more affordable. I will not return to New Caledonia nor recommend it sorry to say.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank Mumbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Mumbear,
Thank you for taking the time to share your valuable feedback. First of all, we are really sorry that your stay with us didn't meet your expectations. What you describe is not the level of service we strive to achieve. We are continuously trying to improve our service, so be sure that your feedback have been brought to the attention of the different services for improvement and more trainings.
Despite of this, if you change your mind and decide to come back to New Caledonia one day, we hope to have the pleasure to welcome you again and show you that we can do much better.
Le Méridien Nouméa team.

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Reviewed May 7, 2019

Beautiful view, nice people, good internet. They have a nice beach, rare in many Pacific islands. Snorkel gear, kayaks, etc. are free for guests. Nice bathroom but a sliding door with space around it so the sound goes everywhere and you have no privacy. The restaurants have nice food but very slow service. The front desk people were very capable. They had a nice bar area and exceptional entertainment. We saw a flamenco guitar group and they were phenomenal musicians.

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank JulieJewels4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Le Meridien Noumea Resort & Spa, responded to this reviewResponded May 13, 2019

Hi JulieJewels4444, thank you for taking the time to share your experience with the online community. We are really pleased that you appreciated your stay with us at le Méridien Nouméa. We hope to welcome you again soon. Le Méridien Nouméa team.

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Reviewed May 4, 2019 via mobile

Was expecting luxury and service and got it.
I chose a smaller room with garden view and balcony and was pleasantly surprised at the large size, bath tub and separate shower. HUGE bed, and great balcony with a table and a wee couch to relax on. Perfect! Very clean too.
But it rained & rained & rained & rained some more - which of course the hotel can’t do a thing about! I was sooooo looking forward to lounging by the pool doing nothing much but instead did this at the bar near the lobby (poor staff were swamped with customers & running like crazy) but service was good (we gave them some patience & time as clearly busy)
Had dinner one night at the seafood buffet - expensive but the local prawns were worth it! Wait staff amazing (busy still but all with smiles) and the manager was brilliant! Young man who was charming but also worked and helped his staff clear tables because they were busy!
He spoke to many customers and did his job well!
From entering the hotel with concierge (Victor, an asset) to check in staff and a lovely glass of chilled water, to all restaurant staff - ALL were amazing!
The little art gallery and owner Eric, amazing! Spent more than I was going to but he was interesting to talk to, insightful and had amazing pieces in his store. Go and have a look and buy some local pieces.
I’d love to come back here for the ‘sun’ (which we didn’t really have this holiday) and would stay here. This is not a budget holiday destination New Caledonia... expensive!

Date of stay: April 2019
Trip type: Traveled with friends
Thank SassMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Le Meridien Noumea Resort & Spa, responded to this reviewResponded May 8, 2019

Dear SassMelbourse, many thanks for taking the time to share your experience with the online community. We are truly delighted that you appreciated your stay with us at le Méridien Nouméa. We hope to welcome you again soon. Le Méridien Nouméa team.

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Reviewed May 3, 2019

We went to Noumea for Easter weekend and had booked Le Meriden well in advance.
The accomodation was excellent with our room overlooking the courtyard where restaurant is located. No sea view but still a good outlook with a good sized balcony.
We caught shuttle bus to hotel and thankfully was first off the bus, so got to reception before the crowd. Reception were very friendly and had water for all the guests.
Our room was good size and very clean.
The bar in hotel behind reception was very good with great service.
But overall it is very expensive. Not sure if that was due to exchange rate for Australian $.
But beers were approx $A17 which is not cheap.
There was a choice of restaurants, with seafood buffet, Japanese and meals overlooking the beach.
But a little bit confusing for where you can eat and what is open.
So decided on room service. Which was a mistake. One meal was stone cold and inedible, the other was ok. Fries were stone cold as well and didn’t eat them. Wine were very expensive.
Breakfast was again very expensive $A50 per person, but was very nice. We had lunch at bar overlooking the beach. It was pouring rain, but staff were very friendly and helpful.
For dinner the bar/restaurant overlooking the beach was closed due to the weather which cannot be helped.
So ate in restaurant with limited menu. Food was ok but poor service staff were over worked due to the rain.
Great location and will definitely stay there again when next in Noumea

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank 244paulrouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Le Meridien Noumea Resort & Spa, responded to this reviewResponded May 8, 2019

Dear 244paulrcuse, thank you for taking the time to share your valuable feedback. We are truly delighted that you enjoyed your stay with us at Le Méridien Nouméa. We are pleased that you found your room clean and at the good size, the reception friendly and the bar very good. However, we are sorry that you found the prices expensives, indeed the exchange rate is not toward you currently. We have taken good note of your comment regarding the room service and hope to have the opportunity to welcome you again in the future. Le Méridien Nouméa.

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Reviewed May 2, 2019

Friendly staff, great rooms, awesome breakfast, great pool, beachside location with free non motorised water activites and good unlimited wifi. We sampled the very French and very very good French restaurant for dinner one night and were not disappointed.
If you don't know, New Caledonia is expensive so expect to pay at least $A90 for an above average meal.

Room tip: A garden view room is less expensive than an ocean view room.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank KGinBris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations clients at Le Meridien Noumea Resort & Spa, responded to this reviewResponded May 5, 2019

Dear KGinBris, many thanks for taking the time to share your experience with the online community. We are truly delighted to know that you had a pleasant stay and you enjoyed our property. We hope to welcome you again soon. Le Méridien Nouméa team.

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