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“Double check your transfer is booked. ”

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Chateau Royal Beach Resort And Spa
Ranked #2 of 20 Hotels in Noumea
Certificate of Excellence
Reviewed October 6, 2013 via mobile

The hotel was lovely, good sized rooms with a beautiful pool area. Unfortunately they didn't book our airport transfer when we asked for one and upon checkout we discovered we had no one to take us to our flight. We then had to pay for a private car which was 4000 francs more expensive than a regular transfer. A bad end to our trip and poor form for the hotel to not pay the extra for their mistake.

Stayed: October 2013, traveled with friends
2  Thank Travellerach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded November 25, 2013

Philippe Claverotte DG

Sorry about this late answer.
Your comments have help us to correct some mistakes.

Kind Regards

Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 - 528 of 988 reviews

Reviewed October 6, 2013

Stayed here with two friends in a 2 bed apartment. Both bedrooms and lounge/kitchen area had french windows which opened up onto a small balcony with a fabulous view. Immaculately clean throughout the whole place. A massage at the Spa was great and the breakfasts were superb.
Everything is very expensive in New Caledonia as they import 90% of goods from France.
Hire a car and get out and see the island.

Room Tip: A higher floor is better for views and away from any low level music.
  • Stayed: September 2013, traveled with friends
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Thank CathyandCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded October 8, 2013

Philippe Claverotte DG

Thank you for your comments.

Kind regards

Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

This is my 4th trip to this Hotel in the last couple of months and have not a bad word to say about it.

The hotel is located right on the beach at Anse Vata, with heaps of restaurants nearby.

The rooms all have fully equipped kitchen, complete with oventop, microwave and dishwasher.
The balcony runs the length of the lounge and bedroom with amazing views out onto the bay.
There are several restaurants and bars in the hotel. My room rate included a Buffet Breakfast which was a great start to the day.

There is a lovely swimming pool located at the front of the hotel overlooking the beach complete with swim up bar.

Reception is always welcoming and nothing to much trouble.

My only critisicm would be the pillows too hard.

  • Stayed: September 2013, traveled on business
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1  Thank Kiwis_that_fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded October 1, 2013

Philippe Claverotte DG

Thanks you for your comments,I will see what we can do for the pillows.

Kind Regards

Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

Arriving early evening at Noumea’s modern La Tontouta International Airport, we moved quickly through customs and immigration procedures, collected the luggage and went outside the terminal to meet the Arc en Ciel transportation service that was to drive us to the hotel. We had booked and paid for this service on line, prior to leaving Sydney, which streamlined the procedure. We shared the spacious mini-van with others from the plane, but if desired, a private transportation could be booked for a higher fee. The airport is 45kms from the city, so it’s a shame the flight arrives after dark, as you cannot see the beautiful scenery on the way into town. However, I did enjoy the scenic trip on the return journey to the airport.
We stayed at the newly opened Chateau Royal Hotel, located on the beach at Anse Vata, set amidst tropical gardens and lawns. Our room, which was actually a two room suite, had a full length balcony that could be accessed from both rooms, and the sweeping views across the bay could be seen from almost every part of the room. There was also a fully equipped kitchen, complete with dishwasher, oven and cooktop along with dinner plates, cups, saucers and cutlery for four people. Perfect for those wanting to try their hand at cooking some of the local produce.

There was a large flat screen TV in the lounge area as well as the bedroom.

The bathroom had a large shower recess but no bathtub.

Although the hotel is right on Anse Vata beach, there’s also a large swimming pool, surrounded by palm trees, ideal for relaxing in the sun. The hotel is also famous for their spa, providing massages and every sort of beauty treatment one would expect. With several restaurants and bars, the hotel offers almost everything for a perfect stay.

The hotel, in my opinion, is 4 star and offers almost everything for a perfect holiday - except one things - SERVICE.

The staff generally seem to be doing you a favour and were certainly more towards 1 or 2 star service. The Reception area was very unwelcoming and we had to wait a lengthy period before being acknowledged each time we went there.

Service generally in this hotel left a lot to be desired, but apart from that, we had a pleasant stay.

Little to criticise about the hotel, so if your expectations of service are low, you may enjoy your stay.

Room Tip: Ask for a view over Anse Vata Bay.
  • Stayed: August 2013, traveled as a couple
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2  Thank johnpond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded October 1, 2013

Philippe Claverotte DG

Dear Sir Thank you for your comments, we will work to improve Reception area services.

Kind Regards

Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

This is our second trip to New Caledonia . Having stayed at another resort previously, we must say the Chateau Royal was indeed far superior. We stayed in our own apartment with cooking facilities, which were beautifully appointment. Also, the size of the apartment was very generous and spotlessly clean.
Although our holiday was in their low season, it was still very enjoyable . Not all poolside services available at this time, certainly does not detract in any way.

The buffet breakfast is more than adequate for the fussiest of diners. Meals in the restaurant are nicely presented and the children's meals are quite large .

I would certainly not hesitate in returning to this resort.

Room Tip: The apartments are the way to go for families.
  • Stayed: September 2013, traveled with family
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1  Thank Paula123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded October 1, 2013

Philippe Claverotte DG

Thank You.

Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

We shared a 2 bedroom apartment with another couple and it was perfect as each bedroom sported the same spacious bathroom and opened out onto a deck. The kitchen wasn't fully equipped but we did manage to cook a couple of meals. All facilities were new and decor pleasant. The swimming pool was situated overlooking the beach which was lovely. All staff and especially the boutique manager and Phillipe the general manager. We would recommend this place to anyone. Only complaint us the pillows! Very hard and high.

Room Tip: Sea View rooms are beautiful
  • Stayed: September 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Marg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded September 28, 2013

Phiippe Claverotte

Thank you for your comments.
Hope to see you back in New caledonia.
Kind regards
Philippe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

We have just returned from a wonderful stay at this hotel which we found to be top class in every way with the décor,food and service all being superb. Our apartment was spacious and very private with great views. We also liked the location which was right on the beach and just a nice stroll to other facilities if needed. Can't wait to go back! one small point: It would be helpful for first time visitors to the airport to see clear signage directing them to the hotel shuttle service counter. Signage at that counter also needs to be changed from the old name of Tera to Chateau Royal.

Room Tip: top floor facing Anse Vata Bay and shops
  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Norah106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateaunoumea, Directeur général at Chateau Royal Beach Resort And Spa, responded to this reviewResponded September 23, 2013

Philippe Claverotte DG

Thanks very much for your comments.
We will do our best to correct ASAP this information
problem at the airport.

Kind regards

Philippe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chateau Royal Beach Resort And Spa

Address: 140 Promenade Roger Laroque | Bp 18716, Noumea, Grand Terre 98800, New Caledonia
Location: New Caledonia > Grand Terre > Noumea
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Noumea
#1 On the Beach Hotel in Noumea
#1 Luxury Hotel in Noumea
#2 Business Hotel in Noumea
#2 Spa Hotel in Noumea
Price Range: $171 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chateau Royal Beach Resort And Spa 4*
Number of rooms: 108
Official Description (provided by the hotel):
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Also Known As:
Royal Tera Beach And Spa
Royal Tera Beach Hotel Noumea

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