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“Good airport access but expensive.” 3 of 5 bubbles
Review of Airways Hotel

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Airways Hotel
Ranked #1 of 15 Hotels in Port Moresby
Certificate of Excellence
PATTAYA
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good airport access but expensive.”
3 of 5 bubbles Reviewed November 5, 2012

I stayed at Airways hotel in Port Morsby back in May this year,the hotel was booked in advance for me by the company i was working for at that point.On arrival the hotel had no record of my booking and i was forced to pay on my credit card prior to being given a room. This was my first experience of the high costs of hotel accomodation in PNG generally and the Airways in particular.
Room was nice enough;i had no computer so the internet was not an issue,hotel grounds were nice.That said the paths are steep so not ideal if you have problems walking.I was disappointed that after paying for a room you still need to pay extra to use the gym?
Food in the restaurant near the swimming pool was nice enough but again not cheap and i would not say to a standard that justifies the price.
Basically whilst the hotel is nice and secure;well situated for the airport,that's probably the only reason to stay there.

  • Stayed May 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MikeHanlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, November 7, 2012
Hello MikeHanlon
Thank you for your comments from your stay back in MAY 2012. We recall your booking and yes there was a communication breakdown as a result we could not locate your booking. For that I do apologise for the inconvenience. Like any other hotel in the world guests who want to stay at the hotel are required to pay for their accommodation and extras eitehr by credit card, cash or by company charge back authorisation. Your room that was booked was in Bacchus Wing and we know that the rate that you were on was at par with the market. We also have Fountain Wing and Dakota Wing for our guests comfort. You are right, we do not compete with two or three star properties for rates that may be lower.

The hotel walkways are designed that you can have easy stroll and yes some are steep if you choose to go up rather than down. We have listened to our customers feedback and as of July this year the Gym is included with all room rates even Bacchus Wing rooms.

We know our food is well priced when you compare the small cafes and other hotels in Port Moresby Our quality of food is good as we use products from certified local and international suppliers. Our lunch specials start from k30 and our Wagyu steaks are only k99 including 10% GST.

Once again thank you for your comments.

Regards
Sushil Gordon
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393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Palm Beach, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

Port Moresby is an experience.It s shanties are on par with Soweto or India.Airways provides an oasis away from the harsh realities of life in Moresby. The Dakota wing is sprinkled with a number of small intimate lounges reminiscent of old colonial times. A butler discreetly stands by to serve complimentary tea,coffee,pastries,tapas and Martinis after 4pm. Free Internet access at The Sound Lounge. It s a lovely resort for families. Staff are very friendly & helpful with the exception of Reception!

Room Tip: ask for a room close to The Sound Lounge on the second floor
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank osmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, October 14, 2012
Hello OSMP
Thank you for your comments on our Dakota wing and also our staff and service.
Every comment and review gives us the opportunity to look at our operations and make it even more seemless for the comfort of our guests.
Our Fountain Wing Lounge also has free internet and also the Martini hours.
Its refreshing to know that you can move around the hotel that has many relaxing places within and if you want to take a stroll, you can on the garden tracks of the Airways compound in safe and well protected envoirnment. As you may know that it is not possible in some hotels in Port Moresby. Some points have breathtaking views of The Bootless Bay and the Mountain Ranges.
I have made a note of your comment regarding the reception staff and have addressed that. I do apologise for the inconvinence. Let me assure you that it was an isolated incident.

I am very pleased that you enjoyed your stay and found the secret room.
We look forward to welcoming you back soon at the Airways.

With Regards
Sushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
677 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 1,831 helpful votes
3 of 5 bubbles Reviewed September 29, 2012

Airways hotel is an exorbitantly overpriced, semi-upscale hotel whose main reason for existence is its proximity to the airport. It's a popular place for people to stay when overnighting for a flight, I would guess average stay is about 1-2 nights. We stayed here twice for 1 night each as we passed through Port Moresby. While it's nice to have a quality hotel so close to the airport, the prices here are really out of line, even more so than the rest of Port Moresby which is already extreme. I mean not only the room accommodations which were quite average, but the restaurant and bar and services as well. I don't mean to dog it, our stays here were good, just not that good.

LOCATION - The hotel is located just a few minutes from the airport, and they offer a free shuttle service in comfortable vehicles, but the service is far from reliable. When we arrived, they weren't there to pick us up, we had to call the hotel and wait for them to come. Another time, as we were leaving to the airport, the driver took off 10 minutes before our pre-arranged departure time WITH OUR BAGS IN HIS VEHICLE, with other guests and left us stranded. We couldn't take another shuttle because he had our bags. What a security breach too. He took about 40 minutes to come back and if our flight wasn't delayed we would have missed it. There are no taxis available at the hotel, only their two shuttle vehicles, and having the hotel call a taxi proved futile. We had to go to the airport and take a taxi from there into town.

ROOMS - Our first room was a fountain room, which they "upgraded" us but we got none of perks of the fountain room (club lounge etc), only the smaller room. Quite the upgrade. Very small, cramped and pretty basic, not at all impressed. The second room they really did upgrade us to a larger room and it was actually pretty nice, though the list price is exorbitant. Pillows weren't comfortable but the beds were. Nice TV, and a few channels.

BUSINESS - I would not stay here for business again. There was a small desk for working, but the wi-fi is exorbitantly expensive, and double and triple charges you - I paid for 320 Mb which I apparently used up in an hour. Then it asks for a new login every page you visit so you can't get anything done. You can't do any of this from your room either, you have to buy a card fro the inhouse store, which of course is not 24 hours so if you want internet at night, too bad. Run out of MB and you have to buy another one. The prices are way high, super inconvenient, we spent a fortune here on internet, what a rip. Get a plan from digicel instead.

FOOD - There are two restaurants - Bacchus, which is a fine dining restaurant, was closed the only night we were there so we didn't get to try it. The poolside restaurant is very expensive for what it is, but cozy enough to hang out at. The food was a mix - half good and half we sent back for being inedible. Breakfast is like $35.00 for a small buffet, not worth a fraction of that. The only thing you can get is fried eggs beyond the usual buffet things. I asked even for scrambled eggs and the guy argued with me because there were already cold scrambled eggs in the buffet. Some of the wait staff are really nice, some are not, and all are very slow and inattentive.

SERVICE - Except for a few at the restaurant the staff was quite nice, and when we came back the second time they all remembered us and waved to us and that was really nice.

This hotel is better than probably all the others in Port Moresby (though we liked the rooms more at Ela Beach and they were a lot less expensive), but that's more due to lack of competition than anything else. It's a pretty nice ambience to be there, and it's a reprieve from Port Moresby, but the prices are out of line, the internet beyond frustrating, the rooms average, and the shuttle unreliable, so it's hard to give it more than average - even if for PNG it's exceptional.

  • Stayed September 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Johann&Sandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, October 9, 2012
Hello Johan&Sandra
Thank you for your views.
May I respond to your comments.
1. I disagree that our main reason for existence is our proximity to the airport. Our main clientele is business travelers and not overnight waiting for a flight.
2. We have a fleet of two mini vans and three luxury cars. We do not have a taxi ramp at the hotel as we provide free transport to and fro from the Airport and in many cases to the city. I apologise for the delay caused however it has to be an isolated incident as this has never happened before.
3. We get great reviews about our rooms and especially for our beds and pillows. We offer 4 pillows in each room and more on request. In Dakota room we also have a pillow menu that has over 6 different pillow selections including an aroma pillow for a good night sleep.
4. In PNG internet is expensive and we allocate more Mb on a card as this is a service rather than a profit making excersie and it is not a rip. Our fountain Lounge, and the other two Dakota Lounges have free internet for all our guests 24 hours a day. We are also working at some other hot spots around the hotel for our guest comfort.
5. We only use good quality products and we do not believe our prices are high when you compare the prices in Port Moresby Hotels and Restaurants. We have local and hotel guests frequently visit our four FB outlets, Bacchus, Vue, Deli KC AND 7Cs and we receieve many good comments on our food and service on daily basis. Sometimes our regular guests like to book the whole restaurant for thier guests and we can only oblige.

We know that we offer a quality product and services for our guest's comfort.

Again thank you for your comments!

Regards
Sushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

Stayed here at the end on July for 2 nights.
I was in one of the Baccus rooms which are in a large annex to the main hotel where all the facilities are located however this was not a great problem. The rooms are large & spacious with everything you need available.
Breakfast at the poolside restaurant was very good and the view was fantastic.
The most off putting thing if you have never been there before (like me) is the guards with shotguns stood at the main entrance when you arrive.
Like all of the hotels this is over priced when compared with similar standard hotels elsewhere but you don't really have any choice.

Room Tip: Next time i would book a room in the main hotel preferable on the upper floors.
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Roque1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, October 10, 2012
Hello Roque 1

Thank you for your comments regarding your recent stay at Airways.
You are right the Bacchus wing room are very spacious. Most rooms are refurbished and now have 32 inch flat TVs, new bathrooms and amenities.

We have recently upgraded our buffet beakfast. It now consists of hot selection and also a live egg station for fried eggs if you do not prefer scrambled eggs.

The Airways security is run by a very professional and internationally qualified personnel. The Licensed gunman is a deterent only so our guests are safe. I agree with you that if you have not seen a gun before then perhaps it is intimidating. How ever its no different than security personnel carrying firearms in other countries.

Our room rates are very competetive. For what we offer it is really value for money. The facilities, products and services are of very high quality. As you may have noticed just about everything in PNG is expensive.

Thank you once again and we hope to welcome you to Airways on your next visit.

Best Regards
Ssushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

The 3 night stay in the beautiful Airways Hotel Dakato wing was excellent. The suite was the equivalent of any in Pacific region, including Australia and NZ. Well run, well maintained, friendly and quiet. The amenities meet all of a travellers needs, including a spa. This hotel provides an oasis for those travelling to Port Moresby.

POM (like Perth) is expensive as a result of the resource sector demand for accommodation.

A good selection of hotel shops too. Stylish with a good selection of art, jewellery and PNG gifts.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, September 24, 2012
Hello Don_11
Thank you for choosing Airways and taking the time to write your comments regarding your recent stay. I am delighted to know that you enjoyed our facilities and services. As you mentioned Dakota Wing rooms are well appointed and provide our guests comfort and relaxation during their stay. The Dakota wing lounges have free internet, 24 hours butler service including tea, coffee, Champagne, martini hours and small eats. Dakota wing guests can also use 24 hour butler service like shoe polishing, pressing clothes, wake up coffee and tea complimentary. Our Fountain wing also has its own lounge providing the same services and facilities.
"Bliss" The Spa is the best for unwind and rejuvinate after a long travel or . Its is owned and run by the hotel with some very qualified personnel.
We look forward to welcoming you back again soon at the Airways.

With Regards
Sushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 9, 2012

All the hotels in POM have serious price inflation and are similar in cost now. Airways is nice but expensive. Ask for room in new section as this is much better. Proximity to airport helps especially for morning flights. Food is quite good BUT it is expensive. Staff is fine, the airways has the best gym in POM but they charge unless you arange a package with the room. Internet is shockingly expensive but this is true at all the POM hotels so be prepared!

There are NO bargains in POM!

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gkrieger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, September 12, 2012
Hello Gkrieger
Thank you for your review on Airways and also on prices in general in Port Moresby, PNG. You are right everything is expensive in PNG. ALL our house guests can use our Health and Fitness Club free of charge. We have made this change based on our customer feedback recently. Our Dakota Lounge has free internet for our Dakota Wing Guests and soon Fountain Lounge will also have free Internet. In general Internet is expensive in PNG. Thank you for your comments on the food and staff. We know our prices are very resonale and value for money and very competetive with other hotels considering we use the bset quality produce. We have our own bakery, butchery and every thing is home made to keep the quality up.

We have three accommodation wings and the prices vary.

We appreciate your comments and we look forward to seeing you at the Airways on your next visit.

With Regards
Sushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 29, 2012

Just to add to my husband's too-brief comments about Airways: People come & go and rarely stay more than a few days - if that - in Port Moresby - and are never seen again. After spending a few days at the Airways, we returned 3 weeks later. When a member of the staff saw us in the lounge, he greeted us by our names! And when I asked our "butler" a question, he gave me a tutorial on how to operate all the gadgets in the gorgeous suite.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kwanitaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, September 12, 2012
Hello Kwanitaka
Thank you for your comments and it is very encouraging for our dedicated team. The butler team is the most caring people in our team as they are available 24 hours and will do their best to make our guests feel comfortable and happy during their stay. We believe that they really care as a part of their nature. All our lounges (4) are attented 24 hours a day by the butlers serving drinks and snacks. They also do pressing of your clothes, shine shoes, do morning wake up coffee and any other request that our guests may have. Dakota Lounge also now has free internet and soon our Fountain Lounge will too.
We hope to see you at the Airways on your next visit.

With Regards
Sushil Gordon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airways Hotel

Property: Airways Hotel
Address: Jacksons Parade | Jacksons International Airport, Port Moresby P O Box no 1942, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 15 Hotels in Port Moresby
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Airways Hotel 4.5*
Number of rooms: 149
Official Description (provided by the hotel):
Airways Hotel is nestled into the mountainside in its own botanical gardens with stunning views from crystal clear waters of Bootless Bay to the majestic mountains of the Owen Stanley Ranges. While its surroundings are remarkable, the hotel's international reputation has been built on equally unique interiors, not to mention first-class service and a passionate attention to detail. The hotel offers finely appointed rooms, exquisite decor and world-class facilities in an environment that is calm, secure and spacious. You will also find one of Port Moresby's most popular social hubs, a place for business meetings and networking, and weekend family relaxation. While princes are always welcome, you don't have to be a prince to stay at Airways. From the moment you enter its gates, you'll know you have arrived at a place apart: a unique and unrivalled hotel where your convenience and comfort is our priority. Airways. Always a pleasure ... ... more   less 
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