I have found unfortunately that every time I have been booked in here that the booking is delayed and my trip starts off with unneeded stress
This time, to add insult to injury the following happened
I was given an older room where the airconditioning did not work (much needed in this climate)
Got the room changed; aircon worked but TV not working and lights over the bed do not work either. Advised staff at front desk of this , but nothing has happened as yet
Also, ordered room service and received incorrect meal; the person who brought the meal through was apologetic and helpful however and took that back but had to make 2 trips as a receipt had not been provided
As I travel to PNG regularly I am aware of the pace here, but when a room is costing over $300 per night the expectation is that facilities will be of at least adequate standard.
I do not have a problem with the people, as they are trying to do their jobs, I am however disappointed at the seeming lack of enthusiasm shown when a paying guest (who keeps them in employment) asks for action to occur regarding repairs and does not receive any feedback at all
I will advise my people to book elsewhere as I have now come to expect an unpleasant experience if I stay at the GatewayMore