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“As with other reviews, it's only for the location”

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Gateway Hotel & Apartments
Ranked #10 of 15 Hotels in Port Moresby
Cebu Island, Philippines
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“As with other reviews, it's only for the location”
Reviewed August 4, 2012

The Good:
Near the airport.
Staff are friendly.
Food is okay.
Nice pool.

The Bad:
Some staff are not very experienced leading to sometimes challenging situations.
the room rate is unbelievable high for what is no more than a 3* hotel.
Room is outdated and not large (granted I may have stayed in one of the older accommodations).
No fitness centre makes this a hotel I would not choose to stay at in future.

If you are staying in Port Moresby then you will be paying through the roof for hotel accommodation. This hotel was roughly 500 AUD a night (did not even include breakfast or internet) - a complete joke.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Duge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review, September 25, 2012
Dear Duge,

Please accept my apoligizes in corresponding with you on your feedback to Tripadvisor from your stay at the Gateway Hotel and Apartments in August.

Your "Good" comments are most appreciated, staff training and development in our environment is ongoing to ensure our guests receive positive service experiences in a friendly manner. With regard to food, we are constantly changing our menu's to meet the needs of our regular clientel and I agree with you that dining around the poolside area can be quite relaxing.

With regards to the gym, the hotel has quite a well equiped gym in the hotels apartment area along with a second swimming pool and tennis court. Please next time you are at the hotel either staying with us on on a transit stop over the staff would be happy to show you through these facilities.

Duge, we also have a number of room styles, depending on how your booking was made reservation would have allocated your room. We have Premier Rooms which do vary in size however you may find our Executive Rooms more suited to your need.

The room rates at the Gateway obviously flctuate based on occupancy levels and length of stay, I am however not aware of any rates in the market place to the value of $500 AUD. Wotif.com can offer some very good specials based on short lead time or well advanced booking, you may wish to look at this when considering a future stay or please contact me directly.

Duge, on behalf of the hotels managment I would again like to thank you for your feedback and do hope to see you stay with us again in the future. Should I be able to assist with any future booking, please do not hesitate to contact me directly on mcooper@coralseahotels.com.pg

With regards,


Matthew Cooper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

190 reviews from our community

Traveler rating
    26
    64
    59
    28
    13
See reviews for
12
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95
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Christchurch, New Zealand
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 18, 2012

This hotel is close to the international airport. The room rate is expensive by international standards. My room was very large but it may depend on which block you're in, The hotel has a nice pool and restaurant. Security is good which is a necessity in this town! Had a comfortable stay.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy100668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review, September 25, 2012
Dear Andy,

It has been remiss of me not to correspond and thank you for taking the time to complete feedback through Tripadvisor.

While I noted you visited the Gateway Hotel sometime ago (August 2011) but only recently completed the review (July 2012) I would hope that in the future we will have the pleasure of you joining us again.

Andy again, thank you for taking the time.

Regards,


Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2012

The services are good but the rooms are very expensive for what they are worth. The hotel is very close to airport and a free transport is provided by the hotel to and from airport.

If you are in transit to other destination, this is the hotel for you.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review, September 25, 2012
Dear Larry K,

Thank you for your feeback dated July on Tripadvisor.

Larry, we receive a large portion of our business due to our proximity to the airport, being able to provide a safe, secure, clean and friendly environment for our guests is our purpose. While we get it right the majority of the time, we can have problem, it is how we address these that count and having our managment and staff learn from them.

Larry, we look forward to the opportunity to welcome you bakc to the Gateway Hotel and Apartments in the future, unfortunately at most times our hotel rates are driven by demand - wotif.com at the moment offers some excellent rates at the hotel which fluctuate based on occupancy, you are often able to find some specials there. Note also Larry that should you be transiting through Port moresby for the day and have some time to kill - so to speak please feel free to approach one of our Coral Sea hotels staff at the airport (International or Domestic) or look for the dark blue Coral Sea Hotels bus can pop up to the hotel for a couple of hours and take advantage of the facilities while you wait for those flights. Transfers to and from the airport are complimentary.

Larry, again your feedback is appreciated and we look forward to seeing you sometime in the future.

Regards,


Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papua New Guinea
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 28, 2012

New rooms are much nicer than the old ones (the rejuvenated ones). 3 minutes to airport. pool is nice and food in restaurant is really good. Service is somewhat slow in the restaurant, but staff are friendly enough.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NLKx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin
Level Contributor
198 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed May 14, 2012

We spent one night at this hotel in transit so we basically got to the room & slept. The room was large & clean with TV & the hotel was quiet enough for us to get a good nights sleep. The hotel has a minibus that is waiting at the airport when you arrive & efficiently return you to the airport when required.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CricketGirlDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Level Contributor
210 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed May 10, 2012

I have stayed here for one night after an PNG-highland tour. Swimming Pool area is a nice place to relax. Breakfast was o.K. Room was spacious, but TV had no remote control. Very close to the airport, convinient for airport transfers. As I had booked a package, I don't know, what the costs of the rooms have been, but their regular rates are too expensive, for what you get.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laendersammler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope Island, Australia
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 10, 2012

Just an overnight stay as it was a quick trip, but very impressed. Good sized rooms, friendly people, free shuttle to the airport, high quality fittings / toiletries.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flipperPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gateway Hotel & Apartments

Property: Gateway Hotel & Apartments
Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 15 Hotels in Port Moresby
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gateway Hotel & Apartments 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Due to its proximity to the airport and excellent facilities, the Gateway Hotel is an extremely popular conference venue, particularly for delegates visiting Port Moresby. A short drive and only minutes away from both, the international & domestic terminals in the hotel's free shuttle bus, brings you to its serene ambience surrounded by lush tropical gardens and impeccable service, which provide for a memorable and pleasant stay. All 130 modern rooms, some with Internet access, plus 63 serviced apartments surround a pool which is centrally located. 24-hour Foreign Exchange desk is located at Reception. The Wild Orchid Restaurant serves some of the finest International cuisine in Port Moresby and features a buffet from a different part of the globe each night. Alternatively, choose one of Enzo's Pizzas in the Rattle 'n' Hum Pizzeria & Bar. ... more   less 
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Also Known As:
Gateway Hotel And Apartments
Quality Inn Port Moresby

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