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“Five star location, one star value”

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Crowne Plaza Port Moresby
Ranked #11 of 15 Hotels in Port Moresby
Woodford, Australia
Level 6 Contributor
150 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Five star location, one star value”
Reviewed August 22, 2009

Stayed seven nights in a reasonable room with nice 4th floor sea views. Recommended if you have bottomless pockets or an expense account. Oh, and a lot of patience. The advantage of the Crowne Plaza is that it is on the edge of the 'town' CBD, which was a couple of blocks safe walking (in daylight, nowhere is safe to walk at night)

That tends to leave you kinda cooped up in the hotel. I found the service pleasant and attentive enough, although many of the staff disn't appear to speak English very well and you needed to be pretty clear about what you wanted.

There were a couple of lift failures but they were rectified fairly quickly - meaning before the end of the day. The security was good but there were lapses when the lifts failed.

Our (standard) room was up to a four star standard, but pretty small. It had furnishings in good condition, and was very clean. It had reasonable lighting which was excellent over the desk, it was a satisfactory hotel for a business stay. Things generally worked. Wifi was available in theory but we found the connection was useless on the 4th floor. There was a tiny business centre where I paid PGK40 to spend 20 mins reading a handful of emails.

When you're sick of your room theres the bar and cafe; we found good service in both. Both dinner in the cafe (can't remember the name but it wasn't the fine dining restaurant), and the breakfast buffet were no more than average but anything seafood was very nice. The fine dining restaurant had a very pleasant atmosphere and good food, but the price was very fine indeeed.

They have a nasty habit of stuffing things up and I wound up being charged - quite a lot of money of course - for breakfast even though the room rate was bed and breakfast. The reason - I ate at the wrong restaurant and was supposed to be eating in the executive lounge. The problem - noone had explained any of this. The solution was spend a lot of time arguing or miss my flight. I caught my flight.

Its things like this that make the room price (PGK725 a night if you please) exorbitant, as others have noted. But then this appears to be par for the course in Moresby in 2009.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PineappleSkip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Melbourne, Australia
Level 6 Contributor
136 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed March 22, 2009

This the best situated hotel in Port Moresby, on the ridge above "Town" and gets a very good sea breeze (if you can open the windows). The rooms are very spacious, with good beds and modern fittings. The restaurant and Pondo Tavern (bar) are also very good. The breakfast selection is excellent. Wireless internet is provided by Daltron (a bit pricey). I think the hotel is very overpriced for what you get. It's nominally the premier hotel in Port Moresby, but I think the Airways Hotel has much better service, ambiance and offers better value.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fitzrovians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 6 Contributor
177 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed March 20, 2009

This was my first trip to Port Moresby. I have to say, it's a pretty rough town, and I think that although the Crowne Plaza is what I would rate as an average hotel, it is probably one of the best / most convient in town.

The reception, bars and restaurants were ok, albeit VERY expensive. However the room I had was pretty average. The room had a musty / smokey smell, and you couldn't open the door to the balcony to let in fresh air.

The pool area was also very average.

I haven't stayed at the airways hotel, but I had lunch there on the last day. Even this it is another 10-15 mins out of town, I will be staying there next time. You can't really leave your hotel anyway, so I figure I may as well stay somewhere nice!

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MustDoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 20, 2007

I am a regular traveller to Port Moresby and the Crowne is going down hill in terms of service very fast. The airport pickup is not reliable (getting from the airport to the hotel in Port Moresby is difficult at best and is a crucial feature of a hotel stay - the "courtesy bus" was no courtesy that was for sure !). Upon arrival the booking was stuffed up AGAIN (despite having booked the hotel two weeks in advance, checked the day before by email and had a written confirmation!!!). Finally got into a room, TV didn't work, phone didn't work (had to call them on my mobile to come up to the room to fix things). Took them one hour (and two more calls) before somebody finally came. Room service took one hour to bring a plate of french fries. No wake up call was received in the morning of my departure after having been booked the night before, and the breakfast order was not delivered correctly. Now, I know from previous experience that you need to make "allowance" for service in PNG, and you can't really blame the staff I suppose as they aren't well paid or trained. But considering the amount of money you pay for a room (K650 per night!!!) the management wants to wake up and do something about their abysmal performance.

Don't ever stay at the Crowne (the Airways Hotel near the airport is much better although it is a 15-20 minute drive into the business district - I will be staying here from now on and hiring a car for the day - the total cost will not be that different despite the car hire).

Very disappointing, even for Port Moresby's low standards.

  • Liked — nothing
  • Disliked — the terrible service and lack of care by the staff
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank longlongtru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Port Moresby hotels

Israel and the US
Level 6 Contributor
303 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed July 30, 2007

I have been comming to this hotel for 3 years, 4 times a year, for a week each time. It seems as though the place is getting more expensive and giving less in return. Mostly the F&B has really deteriorated over the past two years. Reservations has had a lot of "scew ups" in keeping dates and rates. They pride themselves in being #1 in this godforesaken city, they are not. Airways and Lamana have them beat by a mile.

Stayed July 2007
Helpful?
7 Thank AviD42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 11, 2007

Generally a good hotel, if in need of a refurb. Like everything in PNG, it is more expensive than it ought to be.
Worth booking a room on the "executive" floors so you can get free access to the club lounge, which has computers connected to the internet, and free drinks/snacks at 5.30pm each evening.
If you need in-room internet access and you have a wifi-enabled laptop with you, the reception desk sells "Airspot" wi-fi access airtime. Again, it's expensive but I found it worked well enough.
One criticism I would make: I found that some of the rooms have a lingering bad odour - perhaps caused by guests using buai (betel nut, which is widely chewed in PNG) or eating durian? The balcony windows have all been locked shut, so you can't let in any fresh air. The management ought to do something about this.

  • Liked — Front desk staff generally v keen to help
  • Disliked — Lingering bad smells in both the rooms I stayed in
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank PeterCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duck Key, Florida
Level 5 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed February 12, 2007

I've stayed at the Crowne Plaza on several occasions, and always found the staff to be very friendly and helpful in every respect. It's the nature of the Papua Niu Guineans' to give a smile & a "You're welcome" without a second thought, and here is no exception. Rooms are quiet, spacious and clean, given the immediate environs (Port Moresby) and there is no problem with security in the area. Food is plentiful and varied in the restaurants, and again, staff are alway ready with a smile and a helping hand if needed. Shuttle service to the hotel using Intercontinental Hotels shuttle. The Holiday Inn shuttle driver is available, if the Crowne Plaza is not immediately handy at the airport coming in. I would recommend this hotel to anyone visiting POM, as I have never had any less than the full service-with-a-smile, and providing you are courteous in return, you will have no problems. A hint..PNG'eans do NOT respect displays of anger and frustration from foreign visitors.

Stayed February 2007
Helpful?
9 Thank RickPorgera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Port Moresby

Property: Crowne Plaza Port Moresby
Address: Cnr Hunter & Douglas St, Port Moresby 121, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#4 Luxury Hotel in Port Moresby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Port Moresby 4*
Number of rooms: 157
Official Description (provided by the hotel):
Experience the Crowne Plaza Port Moresby and you'll discover a different perspective on Papua New Guinea. Crowne Plaza Port Moresby is situated on a hilltop in the heart of the business district and commands panoramic views of the Coral Sea and surrounding inland areas.Conveniently located 15 minutes from Jackson's International Airport, it makes visiting Port Moresby a highly comfortable prospect for business traveller. Crowne Plaza Port Moresby's contemporary design is unique, capturing the rich vibrant essence of the indigenous culture. With superior accommodation, an Executive Club Lounge Floor, guest facilities and business services, Crowne Plaza welcomes you to a safe,secure and relaxing haven in Port Moresby. For someone who travels often for business, the Crowne Plaza Port Moresby is a welcoming oasis that sets a new standard in hotel accommodation for Papua New Guinea. ... more   less 
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Also Known As:
Crowne Plaza Port Moresby Hotel Port Moresby

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