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“Lovely secure stay, great staff, but could do better...”
Review of Ela Beach Hotel

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Ela Beach Hotel
Ranked #10 of 15 Hotels in Port Moresby
Reviewed December 5, 2012

In summary, it was a good stay. Lots of little niggles that really don't amount to much individually, but just showed that the place needs some better attention to detail. However the staff, including Stuart, the Hotel Manager made up for it. Just remember what Dorothy said - You ain't in Kansas any more!
I stayed as a business traveler for the best part of five weeks in November/early December, split into two stays. The first stay I was on the old side, the second, on the new side. Paying close to US$400 a night as a westerner you would expect something grander, but this is PNG and prices have been knocked for six by the LNG activities.
That said, it isn't uncomfortable. Even on the old side the rooms have everything they should have most of the time, and the air conditioning works well if you are oppressed by 30-plus degree heat, which I most certainly am.
I found the front desk to be really helpful, and I didn't have any troubles checking in, or out, or getting assistance. It is a small reception area, though, and can be busy and confusing at times.
Where the place falls down is the small things. The quality control on the housekeeping side needs fixing - some days there were towels in the small gym, sometimes there weren't. Some days the water cooler there was full - sometimes it wasn't full, or there were no cups. One out of two treadmills and the stationary bicycle were out of service the whole time I was there.
Sometimes I got a facecloth in my room, sometimes I didn't. Please have someone check each room thoroughly once it has been cleaned for a new guest. Laundry service was efficient, though.
The restaurant (Beachside Brasserie), Ozzies Bar and the gift shop are not run by the hotel. Ozzies bar is dead has no live music any more and closes at 10:30 so the staff can catch their bus home. The gift shop is OK - I only went in briefly.
Hats off to the the Beachside Brasserie though - good honest food, solid helpings and mostly attentive staff - sometimes their minds wander. Interesting pizza toppings - I really liked the potato and rosemary. Just wish there were more options in the "smaller meals" category, but I guess the option is not to eat it all!
The hotel is right on the beach, and it makes a nice morning walk on a Saturday and Sunday. Ask about safety, though. You will see lots of expats walking during the day - but not at night.
Internet access is wireless, you buy a card for so many Mb - 50 Kina for 100 Mb I paid. A word of warning - make sure your automatic updates are turned off! The cards have a warning on them, but I still burned through cards unexpectedly sometimes.

Room Tip: If you can afford it, go for the top floor of the new wing - all the rooms overlook the beach.
  • Stayed: November 2012, traveled on business
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Thank Peter_Cain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 - 95 of 126 reviews

Reviewed November 30, 2012

When booking in make sure you get a room in the new wing . Believe me they are like two different hotels . The new wing is 110% secure , every single door requires a pass card . Also a great lap pool and gym on the second floor .

The Hotel:
Well you know you are in PNG when standing at the reception counter and see the facade peeling and falling off .
Dining :
I found the food very good , if it's hot sit inside, but if you don't mind the humidity siting around the pool for dinner is nice. Speaking with locals there has been a huge improvement in the restaurant recently and now gets more walk in business than tenants. Be warned the pizza's are huge ! order carefully :)
Staff:
Actually better than Grand Papua where they try too hard and look worried all the time . Mostly friendly helpful and happy .
Ozzie Bar:
Relaxing place to sit, was never crowded when I was there, choice of a news channel or a music channel on the wall LCDs . Over priced SP's but thats just how it is.
Lets face it we are there because we have to be, and I found the Ela Beach Hotel to be a relaxing spot to return to in the evening away from the madness of Moresby or Hohola. This has become my preferred place to stay when in POM.

  • Stayed: November 2012, traveled on business
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1  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

Ela beach hotel (as the name says beachfront) is located in downtown area in Southern part of Port Moresby. Well guarded and bit isolated from the city though everything is at 5-10 minutes driving distance.

Hotel is divided into new and old part and I was staying in the old part. The staff at the front desk was courteous but clueless and check in itself about 20 minutes or so. The room is just a basic one (real basic) with the worst part being the bathroom which is all cramped up. The one factor which takes away everything is the prices, everything from food to beverages are bit overpriced (including the room).

The in house restaurant is overcrowded (with staff) and the food is average. In fact had great difficulty in placing order for my dinner, all I got an answer from the waitress was I haven’t try this one so I can’t say. Finally I asked the relationship manager (don’t want to name her) and placed the order and voila the meat served was not cooked properly so had to leave. During breakfast no one was available to take order so had to settle down with cereals and fruits.

  • Stayed: October 2012, traveled on business
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Thank viveksr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012 via mobile

This place lets itself down at the front desk. Have stayed several times over the last 18 months and each time we encounter the some problems. Either no record of the reservation despite sending a confirmation email, rooms not ready (even though its an evening checkin), rooms double booked, ie you go in and find another guest already staying in your room, can't get into your room because of faulty key cards, long wait at checking because staff are trying to sort other guest problems. It took 30 minutes at checking last week and was then told to come back later because the didn't have a room. Check out was equally as bad and time consuming.
But the facilities are good once you've managed to negotiate the checking process. They need some experienced staff on front desk!!!!!!!

  • Stayed: November 2012
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Thank George1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

Spent 5 weeks in PNG and apart from trips to two provinces stayed at Ela Beach the whole time. Moved from old to new rooms after a couple of weeks. The old rooms are fine but the new wing is great! Comfortable and spacious with balconies overlooking the sea and stylish places to sit and work or chat outside, these rooms are really well designed. Nice little gym (but the machines need updating or repairing) and a small pool (too much chlorine), and pleasant surroundings. The staff are unbelievably friendly (like everyone in PNG), BUT the service in the restaurant (and occasionally elsewhere) was just so slow! I counted 14 people serving 20 guests on one occasion, but it still took 15 minutes to get a cup of coffee and another 10 to get my bill. Protest, and everyone is so apologetic and sympathetic, but the systems simply don't work. The bar was as bad too. Actually the food was often very nasty, so I can't understand the place's good reputation. We ate much better at Crowne Plaza, up the hill. But lots of good things at this hotel, so maybe next time it will all be perfect...

Room Tip: New wing rooms are very good, good value too, for PNG (where everything is astonishingly expensive).
  • Stayed: October 2012, traveled on business
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1  Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

If your flight from Port Moresby is canceled, then Ela Beach is where they will put you - it's the only hotel Air Niugini has an agreement with.

LOCATION - Ela Beach is located downtown, across the street from the local beach. Not a super central location for seeing Port Moresby, but there's not really much to see anyway. The ride to the airport takes about 15-20 minutes.

AMBIENCE - Ela Beach looks older from the outside, and you have to carry your own bags up the steps to get to the reception, and to and from your rooms. It's a 3-star type hotel, so this isn't that surprising. The interior of the new section is quite modern and nice. It's just a motor lodge-style hotel, nothing fancy, but it works.

ROOMS - There is a new wing and an old section - make sure you get the new wing, the difference is huge. We did get the new wing, and the rooms were modern, clean, new and comfortable. Good beds, a nice bathroom, no complaints. Better rooms than Airways Hotel, and less expensive.

BUSINESS - There is only internet through prepaid cards, that start at $50.00 USD, and the service is spotty at best. The staff admitted everyone complains. We bought a Digicel SIM and used 3G service through our modem and blackberry phones, that worked well. You can buy Digicel refills from the front desk. There is a desk you can sit at with a computer, not sure of any other business facilities.

SERVICE - The front desk service was pretty pathetic, slow, unfriendly and incoherent for the most part. The service in the restaurant was super slow and we got the wrong order most of the time. The manager did help us out by screaming at a taxi driver who was trying to rip us off and running him off, that was nice.

FOOD - There is only one restaurant, it serves pizza and some Indian-style dishes, as well as typical western fare. The pizza was pretty decent, but we got the wrong order most of the other times. Lamb Vindaloo was somehow chicken in some kind of watery red soup, really bad. We were there only one night, so it worked.

Although the internet is exorbitant and unreliable, thanks to Digicel we enjoyed our stay at Ela Beach, if only for one night, mostly thanks to the very nice modern and upgraded room we had.

Room Tip: Just make sure to get the new wing - anything less would be uncivilized!
  • Stayed: September 2012, traveled as a couple
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Thank Johann&Sandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

The hotel was well protected by security guards. We got a premiere deluxe suite and the room was clean and spacious with a good range of tv channels. The bed iwas very comfortable and we felt that it was an important factor as most of our time was spent in the room as png is unsafe for us to venture on our own except when escorted by the locals. Breakfast options was limited but since we got a promo rate that include full breakfast, we were quite happy with it especially when breakfast could be an expensive affair in png. The hotel cafe served delicious pizzas and steak though. A must try!

Room Tip: Choose the bigger suite facing the sea. Although we were advised against walking along ela beach on...
  • Stayed: September 2012, traveled on business
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Thank Coolnymph2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ela Beach Hotel

Address: Ela Beach Road | P.O. Box 813, Port Moresby 121, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites
Hotel Style:
Ranked #10 of 15 Hotels in Port Moresby
Price Range: $132 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ela Beach Hotel 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to Ela Beach Hotel & Apartments! Meet, Stay and Play at Ela Beach Hotel and Apartments, overlooking Port Moresby's Ela Beach. Situated in close proximity to the CBD, the Hotel offers 97 well-appointed rooms and apartments (92 Hotel Rooms and 5 Apartments), including the popular Beachside Brasserie. Recently completed are the Premier suites which offer modern, luxury rooms with a private lap pool, guest's gymnasium, and business centre. Management is currently implementing a maintenance program for the other hotel rooms. 2014 World Luxury Hotel Awards Winner: Luxury Diplomatic Hotel - Australasia & Oceania Luxury Coastal Hotel - Papua New Guinea ... more   less 
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