In summary, it was a good stay. Lots of little niggles that really don't amount to much individually, but just showed that the place needs some better attention to detail. However the staff, including Stuart, the Hotel Manager made up for it. Just remember what Dorothy said - You ain't in Kansas any more!
I stayed as a business traveler for the best part of five weeks in November/early December, split into two stays. The first stay I was on the old side, the second, on the new side. Paying close to US$400 a night as a westerner you would expect something grander, but this is PNG and prices have been knocked for six by the LNG activities.
That said, it isn't uncomfortable. Even on the old side the rooms have everything they should have most of the time, and the air conditioning works well if you are oppressed by 30-plus degree heat, which I most certainly am.
I found the front desk to be really helpful, and I didn't have any troubles checking in, or out, or getting assistance. It is a small reception area, though, and can be busy and confusing at times.
Where the place falls down is the small things. The quality control on the housekeeping side needs fixing - some days there were towels in the small gym, sometimes there weren't. Some days the water cooler there was full - sometimes it wasn't full, or there were no cups. One out of two treadmills and the stationary bicycle were out of service the whole time I was there.
Sometimes I got a facecloth in my room, sometimes I didn't. Please have someone check each room thoroughly once it has been cleaned for a new guest. Laundry service was efficient, though.
The restaurant (Beachside Brasserie), Ozzies Bar and the gift shop are not run by the hotel. Ozzies bar is dead has no live music any more and closes at 10:30 so the staff can catch their bus home. The gift shop is OK - I only went in briefly.
Hats off to the the Beachside Brasserie though - good honest food, solid helpings and mostly attentive staff - sometimes their minds wander. Interesting pizza toppings - I really liked the potato and rosemary. Just wish there were more options in the "smaller meals" category, but I guess the option is not to eat it all!
The hotel is right on the beach, and it makes a nice morning walk on a Saturday and Sunday. Ask about safety, though. You will see lots of expats walking during the day - but not at night.
Internet access is wireless, you buy a card for so many Mb - 50 Kina for 100 Mb I paid. A word of warning - make sure your automatic updates are turned off! The cards have a warning on them, but I still burned through cards unexpectedly sometimes.
- Official Description (provided by the hotel):
- Welcome to Ela Beach Hotel & Apartments! Meet, Stay and Play at Ela Beach Hotel and Apartments, overlooking Port Moresby's Ela Beach. Situated in close proximity to the CBD, the Hotel offers 97 well-appointed rooms and apartments (92 Hotel Rooms and 5 Apartments), including the popular Beachside Brasserie. Recently completed are the Premier suites which offer modern, luxury rooms with a private lap pool, guest's gymnasium, and business centre. Management is currently implementing a maintenance program for the other hotel rooms. 2014 World Luxury Hotel Awards Winner: Luxury Diplomatic Hotel - Australasia & Oceania Luxury Coastal Hotel - Papua New Guinea ... more less
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