I have deducted one star for the following:
>Poor/intermittent Internet service. I was on floor 7 and during the day the WiFi was fine. But at night 0 signal, even when I tried several different hotel networks. By the way, their hotel website does not work either, or at least it didn't during my entire stay. I know because I tried to send them a message (see below).
>Front desk staff do not speak any English. They are courteous and can help you through basic directions on a map, for example-in Spanish. I think a business hotel like this should have at least one bilingual staff member.
>Inflexible. My reservations were for 3 nights. On the first night I knew that my business had been unexpectedly completed early, so i asked if I could leave a day early without charge. Of course, this had to be done through an intermediary since as I said they do not speak English. I was surprised they refused because I thought they had plenty of time to fill a room when they had 48 hours advance notice and also because I have never been turned down for this request by a hotel before. First time for everything, I guess. It is true that my reservation did say that the cancellation would not be OK after my first day, but usually when that is in a hotel contract it is just standard boilerplate and exceptions can always be made.
The facility itself is very nice, and the location is very good for downtown business. The room was very clean and large. The included breakfast is great, though the service is not. But if you don't have reliable Internet service, a functioning website, English speaking staff, or any management flexibility regarding room reservations, I can't recommend the place.
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- Also Known As:
- Las Margaritas Asuncion