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“Loved Herdmanston Lodge”

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Herdmanston Lodge -- Guyana Hotels
Ranked #3 of 20 Hotels in Georgetown
Certificate of Excellence
London, England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Loved Herdmanston Lodge”
Reviewed October 15, 2006

I stayed at Herdmanston Lodge during Easter and found the hotel clean and the staff friendly. When I booked over the internet I booked for one night only as I wanted to have my own opinion of the hotel as whether it was up to my expectations or not. After my first night there and after having breakfast the next morning I felt comfortable it felt like a home from home. I therefore booked to stay the other 13 nights and it is a decision I never regretted.

I will gladly stay there on my next visit to Guyana and have even sang the praises of this establishment to others who may visit Guyana in the future

  • Liked — Clean room, friendly staff.
  • Disliked — None
  • Stayed April 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank yesac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

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English first
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 24, 2006

stayed here after seeing a great ad online plus visiting the website..
pros: very nice atmosphere/location, rooms comfortable, good breakfast
cons:horrible service - booked room for 4 nights - on arrival told we can't stay the last night since there was some mixup with the booking - ok fine we agreed to 3 nights. on our second morning there we were 'greeted' by the girl from the front desk who with plenty of attitude and no apology, informed us that we would have to move from the room we were in (and had already paid for) since there was some other mixup with bookings and a client 'who always stayed in this room' needed it...we would be moved to a standard room next door.
suffice to say, even though we got a refund for the night we paid for, plus a minimal deduction from breakfast - we were outta there! i would not recommend staying here unless i get some reliable evidence that the lodge's service had improved drastically!
further, -poor television reception, security issues

  • Liked — ambiance
  • Disliked — service
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank nazzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herdmanston, Manager at Herdmanston Lodge -- Guyana Hotels, responded to this review, October 3, 2006
Herdmanston Lodge is a small wooden Colonial Styled Hotel and as the reviewer states, we do have a very good ambience and presence.

Because of our size, the relationship with our guests is typically intimate and personalized causing us to be very careful in ensuring new guests who visit us appreciate that they need to be cognizant and appreciative that other guests expectations and comfort also need to be respected.

We strive to ensure that each guest is given the highest level of service but we must also respect concerns expressed by existing guests and long-standing clients.

Two such examples that may relate to the guest leaving the review are:

1) Excessive noise as perceived by many of the other guests staying with us at the time.

2) General behavior that was perceived as offensive to other guests.

As stated above, to consistently meet the high expectations of our guests, we must respect concerns expressed by other persons staying with us.

We are however currently investigating the reasons why these concerns were not effectively communicated to the reviewers thereby leaving them with the currently held impression. Corrective action will be taken to ensure that in the future, concerns are communicated to guest in as succinct and clear a manner as possible such that it is not misconstrued in anyway, as being insulting.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Herdmanston Lodge -- Guyana Hotels

Property: Herdmanston Lodge -- Guyana Hotels
Address: 65 Peter Rose & Anira Streets | Queenstown, Georgetown, Guyana
Location: Guyana > Demerara-Mahaica > Georgetown
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 20 Hotels in Georgetown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Herdmanston Lodge -- Guyana Hotels 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
An intimate heritage hotel in Guyana, Herdmanston prides itself in excellent guest service. One of only a few Guyana hotels that has maintained Guyana's distinctive colonial architecture. Herdmanston hotel is perched within extensive lawns and garden which is home to some of the gentle flora and fauna of central Georgetown. While our lawns and gardens are spacious, our small hotel size allows us to offer to our guests personalized service catering for your every need. ... more   less 
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Also Known As:
Herdmanston Hotel Georgetown
Herdmanston Lodge -- Guyana Hotels Georgetown

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