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“I would book this hotel again ...”

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Lugano Imperial Suites
Ranked #78 of 265 Hotels in Bogota
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“I would book this hotel again ...”
Reviewed August 18, 2013

Here you get value for money. The rooms are large, with good space for your clothes and a quite large kitchenette. The clerks at the front desk were very kind and helpful. Good restaurants in walking distance.

  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BjK264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Google Translation
Gracias por su calificación, le esperamos nuevamente, y sus comentarios.
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fort Atkinson, Wisconsin
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 30, 2013

Very modern clean hotel. Relatively quiet for a Bogota hotel. Only negative is bed is not good for a bad back...is firm...but no box spring.

Tons of great eateries in short walking distance..ex Armadillo, Harry Sasson plus many less formal fun looking places

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank needbulls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Thank you, please receive the greeting from all our staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 21, 2013

For the past three years, I have commuted to Bogota for work and have stayed at a number of suite hotels. Lugano has become my "home away from home." During this period, I have stayed at Lugano for well over 6 months, and I can state unequivocally that it is the perfect hotel for the business traveler in Bogota. The area is very safe and quiet, yet close to the financial center and the Zona G (gourmet) and near all the best shopping malls in the city. The suites are very large and modern, each with two plasma TVs, some with two baths, and a full kitchen. The included breakfast and light evening meals are superb, and the food in the restaurant is among the best I've eaten in Bogota.
But what truly distinguishes Lugano from other suite hotels in Bogota, and elsewhere, is the exceptional service, the best I've witnessed in any hotel in any country. Everyone, from the reception staff (Felipe and Diego) to the cleaning staff (especially Nancy) and the restaurant staff go out of their way to make every guest feel at home. As an example, when I needed the conference room for a week and the one downstairs was booked, they outfitted a suite to serve as a work room, without charge.
The Lugano is a truly exceptional boutique hotel that caters to the business traveler in Bogota and makes us feel at home.

  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank hrk_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Thank you, Dear guest, today we wish to answer your complaint. We deeply regret the difficulties in your experience for which, there is no excuse. We beg you to forgive us for what happened, I can guarantee that we have solved each of the processes involved.
If appropriate, we are willing to offer that we try and ensure that we have improved for you.
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Evanston, Illinois
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed July 12, 2013

We had no idea what to expect never having been to Bogota but this place was lovely. We had a HUGE very modern room on the 2nd floor with an enormous outdoor area adjoining it. It had a full kitchen, great bed and nice bathroom. All the people working here were terrific and always offering to help with anything. Only tiny complaints would be the room needing airing out when we arrived, and there were only 2 channels in English on the TV. Otherwise a superb choice in a really good neighborhood!

Room Tip: I would try to be up a bit higher if I came back here - we were just above the ground floor.
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  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
Thank azoomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Thank you, for your generosity
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
490 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed February 14, 2013

Centrally located with large clean rooms and friendly service.
I would highly recommend this hotel for business or pleasure.
Lots of restaurants near by and knowledgable hotel staff to help you.
Very well priced for it's location and amenities.

Room Tip: I liked the front facing rooms and did not find them noisy at all.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank PeterBruceG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Thanks, this neighbourhood, is one of the most representatives of the City. We chose this location, to offer you the best place nearer to most important small, workplaces and companies.
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Washington, DC
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 9, 2012

My company recommended this hotel because it is in the business district where our Colombian HQ is located. I was expected a boring neighborhood and a stale hotel. I got neither and was very happy. I would definitely return here.

The Lugano felt small and like a boutique hotel. The lobby and dining area are small but nicely decorated. The rooms are large with kitchens. The staff were all very helpful and professional. The location was good. I was worried about crime in Bogota because of all the warnings, but this area felt safe. There are lots of restaurants around and it is walking distance to three urban shopping malls and a bar district that seemed like a lot of fun. I went to a movie one weekend night and felt completely safe walking the 10 blocks or so - after dark.

My one, not very strong, complaint is that the internet was a bit weak at times. But I had the same problem at the Sheraton earlier in the week.

I can't wait to return.

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank dcjay64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Excellent,we always want to surprise you. Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 31, 2012

The perfect hotel for me. Not so large that you get lost, and a room that made me feel at home. The staff is wonderful, always quick to open the door, answer questions, and I don't know how they do it, but they always greeted me by name. There is a small restaurant off the lobby with a good enough selection of foods for me (I am vegetarian so that is usually a challenge). I got my room with the breakfast included. Cereals, fresh fruits and fresh juices, and some hot items (mostly non-vegetarian). Excellent coffee (this is Colombia after all!). The room is clean, modern, and comfortable. Internet connection was fast and stable. With the cool Bogota temperatures, I didn't even realize at first that there is no air conditioner, but it was definitely not needed. I was doing business in the "Centro de Formación Empresarial Fundación Mario Santo Domingo" which was directly across the street. If I ever need a hotel in this area again, I will come back to the Lugano.

Room Tip: I requested a high floor, away from the street
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, Guest Relations Manager at Lugano Imperial Suites, responded to this review, September 4, 2014
Thanks, alwas be sure that your suggestions is what make us to improve.
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Additional Information about Lugano Imperial Suites

Property: Lugano Imperial Suites
Address: Calle 70a 7 62 | Calle 70A # 7-62, Bogota 110231, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa
Hotel Style:
#28 Spa Hotel in Bogota
#41 Luxury Hotel in Bogota
#55 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lugano Imperial Suites 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Lugano Imperial Hotel Bogota

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