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“downgrading”

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Hotel Parque 97 Suites
Ranked #60 of 267 Hotels in Bogota
Certificate of Excellence
Kranj, Slovenia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“downgrading”
Reviewed August 3, 2012

I made my booking to this hotel 3 weeks before my lodging. I chose this hotel for several reasons: it should have windows against the noise, fitness center, buffet breakfast, check out at 14 and the position close to Parque 93. When I came I was told, that they have problems and will put me to another hotel with the same qualities, which was far away from the reality. When I told them that I'm not satisfied, they offered me one free night on my next trip. So, it was their fault, they should also informed me before and I'd find better solution... So, what they did is just out of good hotel managing.

Stayed August 2012, traveled on business
Helpful?
5 Thank mateja13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelparque97, E Commerce Manager at Hotel Parque 97 Suites, responded to this review, August 6, 2012
Respected Guest,

We are sorry that you had to be moved to another hotel with similar characteristics than ours, and that it has not lived up to their expectations.

However, we want to clarify that our management was always aware of your situation, and sent one of our executives to talk with you and to compensate for the inconvenience, but none of the proposed solutions (such as give of a voucher to attend at the best gym of the city or a free night) was to your liking.

We did everything that was in our power to improve the situation, but unfortunately you expect much more than any hotel in this case could have to repay you.

Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oslo, Norway
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 1, 2012

Me and my family and friends stayed here for four days in connection to my marriage in Colombia (I'm Scandinavian, my wife Colombian). The hotel seems to be made for business gatherings, but suits absolutely perfect for tourists in Bogota. Here's the reasons:

* Located at walking distance from the chic Parque 93, which has lots of great restaurants. The hotel is also placed in a safe area of Bogota
* The staff is very serviceminded, and they really tried to help solving any issue we might have
* The breakfast. Chose between omelett-on-the-spot, arepas, milk and cereals, cookies, fresh
juices, bread, ham and cheese, and other Colombian dishes - you won't go hungry from here.
* The taxi service. Anyone that has been travelling in Bogota before knows about the tiny plastic taxis with suicidal drivers. This hotel cooperates with a taxi service that drives proper cars with drivers that knows how to drive safe. Be aware though- it's twice the price of a normal taxi (but worth it!)
* Rooms are simple but big and clean with decent minibars. Room service is efficient. Free internet.
* You get the same services as other places close by, for half the price of the rooms.

For cons, there are some room for improvemens:

* For a hotel as professional as this, the staff needs to speak better English. Just a few speaks any English at all, and even them could need a class or two.
* The restaurant is nothing special (but it doesn't have to be - there are plenty of options around)
* The hotel is hard to find for normal taxis. We got lost several times - make sure the staff tells you how to tell the taxi driver where to go.

All together - worth every penny.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zalle78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelparque97, E Commerce Manager at Hotel Parque 97 Suites, responded to this review, August 6, 2012
Dear Guest,

Thank you for your comments.

We will work on your advices and will be waiting you in a next opportunity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 31, 2012

Do not stay there. Dirty, cheap furniture, no AC or heating, funny bathrooms. Need to get on your knees to flush toilet!
Expensive trash.

Room Tip: Do not stay there.
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelparque97, E Commerce Manager at Hotel Parque 97 Suites, responded to this review, June 6, 2012
Respected Guest,

We regret that the hotel has not lived up to your expectations.

Thanks for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen op Zoom, The Netherlands
Level 6 Contributor
228 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed May 22, 2012

I stayed twice in this hotel.
Room was spacious and clean.
Hotel has an excellent taxi service which is essential in the Colombian capital where picking up street taxis is not a wise thing to do. Staff its efficient and friendly, laundry perfect.
Do not expect too much of the breakfast buffet !

Room Tip: go for the mini suit.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelparque97, E Commerece Coordinator at Hotel Parque 97 Suites, responded to this review, May 23, 2012
Dear Guest,

Thanks for your comments.

We will improve the breakfast buffet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrington, Connecticut
Level 6 Contributor
169 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 8, 2012

We stayed here fpr one night after a few days in Villa de Leya. It was clean, efficient and the staff was pleasent. Our 4Am wake-up call was on time and the staff had booked our cab to the airport. We had had a Columbian lunch so only wanted a snack for supper. there was a Corral across the street and a small grocery so we could get a late night snack before we flew home on Sat AM

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadieplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairhope, Alabama
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 2, 2011

I was referred here by a co worker; after getting tired of the Marriott, Sheraton, Holiday Inn, Hilton cookie cutter over priced approach to treating business travelers it is a welcome change of pace.

The hotel has all the amenities of a 4 star American hotel and is clean, great service and safe. Within a $10 cab ride to Zona rosa and ther areas that are safe and enjoyable.

Will stay again.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Quakhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 14, 2011

I previously stayed in the 101 Parkhouse whose staff were rudev& unhelpful. Here the staff were professional and didn't interfere at all. Perfect. The room was basic, but comfortable and clean. A bit noisy as it's on a main road so unable to have a siesta!

No pool or gym on site which is a bit of a pain.

Breakfast was shockingly simple and didn't vary at all for a week.

I didn't sample room service or dinner.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fezza_Boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Parque 97 Suites

Property: Hotel Parque 97 Suites
Address: Calle 97 # 19-15, Bogota, Colombia
Location: Colombia > Bogota > Chapinero
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Bogota
#23 Business Hotel in Bogota
#25 Best Value Hotel in Bogota
#36 Luxury Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Parque 97 Suites 4*
Number of rooms: 75
Official Description (provided by the hotel):
A corporate hotel with European accent, in which the charm of the conjugation of personalized service and its optimal location in Bogota highlights itself with great importance among classy hotels around the city. Focusing always on the needs and wants our guests long for, affording one on one service relationships and certainly offering the most pleasant experience in town. Spacious social areas; 2 type of restaurants (International cuisine and Terrace bar); 75 comfortable soundproofed rooms; business center; conference rooms; complimentary parking and most importantly our servicing staff always eager to take care of our guests. ... more   less 
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Also Known As:
Hotel Parque 97 Bogota

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