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“Everything was average”

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NH Bogota Metrotel Royal
Ranked #71 of 269 Hotels in Bogota
Certificate of Excellence
Reviewed December 4, 2011

Hotel was average.

Rooms were clean but tiny. I had space only for 1 luggage. Bath room was very small as well. Breakfast was ok (but I only recommend fruit and cereal).

Location was nearby financial center but you had nothing to do at walking distance so you have to take cabs all the time. At night it wasn't a nice area. Hotel food (I asked for Chicken Soup) was lousy.

My room was at 3-4 mts away from another building, so my view was other people's window.

Everything - average. I wouldn't recommend it for more than 1 or 2 nights as it was really cheap. But for cheap you get cheap food, cheap location and cheap experience. So no good value for the money.

Room Tip: Never ask for the chicken soup or room 914
See more room tips
  • Stayed: November 2011, traveled on business
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1  Thank Guz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 - 123 of 450 reviews

Reviewed September 11, 2011

I see this listed as a three-star hotel. The common areas are very plain and there's no pool or lobby lounge. But the rooms are very nicely appointed and comfortable. The noise level was a bit high for a good sleep. The service was very good.

  • Stayed: August 2011, traveled on business
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Thank bbanks945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this reviewResponded December 4, 2012
Google Translation

muchas gracias por sus comentarios, queremos aprovechar y contarle que aunque no contamos con piscina, para el proximo año podremos ofrecerle un amplia zona humeda donde contaremos con turco, sauna y zona de masajes tanto para mujeres como para hombres , esperamos contar con su presencia nuevamente para que disfrute de estos nuevos beneficios y ofrecerle el mejor de los servicios.

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Reviewed May 28, 2011

There was a gas leak in my room while I was staying in this hotel, I started to feel tired and fell asleep, as well as my two business partners who stayed with me in the room. Luckily, some noise from outside (since the acoustic isolation over there is terrible) woke us up and prevented us from staying asleep with this gas leak in the room, I'm glad to be alive.

I proceeded to complain at the front desk and was treated badly by them, to the point that they denied everything and had to call the police in order to verify the gas leak, get a new room for the night and start a lawsuit against the hotel. This was my worst experience at a hotel.

  • Stayed: May 2011, traveled on business
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2  Thank zmozmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this reviewResponded December 4, 2012
Google Translation

Para nosotros es muy importante la opinión de nuestros huéspedes al igual aclararle cualquier inconveniente que haya surgido durante su estadia, debemos precisar que en nuestras habitaciones no existen instalaciones de gas ni artefactos que lo utilicen ya que estas son de uso exclusivamente habitacional.

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Reviewed August 4, 2010

Metrotel Royal Park is located very conveniently in Bogota. The service is very good from reception to breakfast, every little detail you might think about is OK. The rooms are pretty spacious and appear recently renovated. I was calling housekeeping, they showed up within few minutes to explain how the shower works. Brillant. Outstanding breakfasty buffet. Good restaurants and bars within walking distance.

  • Stayed: May 2010
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Thank alibazaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2010

Although the hotel looks quite modern and trendy from outside, my room had no AC and was very noisy. The bathroom was extremely small and the shower did not work well. No way of changing my room, as I was told that the hotel is "fully booked".

The menu for the room service is quite limited (maybe not so important for tourists but if you have to stay in your room and do some work, it becomes a problem). Ok, the location is quite central and the hotel staff was very friendly - I think they are aware of the limitations. Internet was working very well the cable TV has enough channels to keep you busy while coping with your jetlag. But it's not a place where I would go back for business travel, Bogotá has a wide variety of places that offer a better quality for the same price.

  • Stayed: May 2010, traveled on business
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1  Thank hotelsurvivor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2010

This hotel was clean but the rooms have no air conditioning and you can only open slats below the window for air which lets in fumes and noise from the street.
The check-in/check-out process is interminably slow.
The restaurant features a revamped seafood menu which the staff, although couteous, dont seem able or trained to follow. I waited 15 minutes or more after they took my order without being served neither water nor bread and the tables are always missing something. Kitchen staff dont seem to know one dish on the menu from another.

  • Stayed: May 2010, traveled on business
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Thank jc770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2010

This is a very good choice for Bogota. It is right across the Sergio Arboleda University. Has nice facilities. Large rooms, very clean and well equipped. You have to pay for Internet and breakfast. It is your usual business hotel. Nice, clean, safe, comfortable. Nothing spectacular about it but provides what it needs to.

  • Stayed: April 2010, traveled on business
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1  Thank Pysiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Bogota Metrotel Royal

Address: Calle 74 No. 13 - 27, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Best Value Hotel in Bogota
#24 Spa Hotel in Bogota
#33 Family Hotel in Bogota
#38 Romantic Hotel in Bogota
#69 Business Hotel in Bogota
Price Range: $48 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NH Bogota Metrotel Royal 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
The RoyalPark Metrotel is ideally situated for visitors to the area. It has a welcoming atmosphere that emphasizes friendly and hospitality service. The hotel has excellent facilities as well as comfortable guest rooms , executive floor, apart suites and public areas. The Hotel has 18 meeting rooms with acoustic insulation for business and social meetings. It is located 35 minutes from El Dorado International Airport. Two blocks from the financial and business district of Bogotá. It is within walking distance to the best malls bars restaurants and boutiques. ... more   less 
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Also Known As:
Royalpark Metrotel Hotel Bogota
Metrotel Royalpark Bogota

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