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“Very Nice Hotel & Value!”
Review of GHL Hotel Capital

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GHL Hotel Capital
Ranked #17 of 265 Hotels in Bogota
Blythewood, South Carolina
Level 6 Contributor
278 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Very Nice Hotel & Value!”
Reviewed May 1, 2014

From the airport shuttle to the front desk personnel everyone was extremely friendly and customer oriented. The rooms were very spacious, clean and comfortable. This is a great hotel for the business traveler and will use this property again when traveling to Bogota. I would have no reservations recommending this property to anyone!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conley1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 6, 2014
Good Afternoon,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks

Maira Alexandra Piza
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
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English first
Geneva, Switzerland
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 30, 2014 via mobile

Very friendly, clean rooms a little out of fashion but good bed and spacious bath.
But could be very noisy...if you have the room on the 2nd floor giving over the main entrance and next to the gym.
Refuse the low floors and ask for back view to save the trouble.

Stayed April 2014, traveled on business
Helpful?
1 Thank OlivierSaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 3, 2014
Good Morning,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks

Maira Alexandra Piza
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 1, 2014

I have to spend many nights in the year in hotels, and I have to say that this one is a big disappointment.
I like to have the option of having the room cool at night. In this hotel there is said to be air conditioning but it is useless. As has been written in other reports, they have "standalone" air conditioning units, but they just don't work– the room does not get at all cooler, no matter how long you run them.
It is made worse by the fact that these units are more noisy than the old aircon units that you used to get in cool motels in the USA 25 years ago.
Oh - and they have changed the units twice, when I complained. None of them worked. I checked with the Manager (Mayer?) and she confirmed that nothing is wrong - this is the norm for this hotel. To give her credit she did not charge for one night - which is good, I guess, but I would have preferred it if the aircon had simply worked!

Other points about the hotel:
The first room I was given was so small that there was barely 3 feet around the bed. If for some strange reason you MUST stay here, ask to SEE the room.
- The Internet service is terrible. As is often the case, the front desk staff don't understand anything about Internet and they cannot apparently help the situation at all, when you complain. If you need any online services such as Skype, forget it. The service drops out too often.
Although it is fairly new, the hotel is drab and uninspiring.
Breakfast is not espcially good.
Other restaurant meals were completely unremarkable.
On the plus side, it seemed to be clean, The hot water was hot, the front desk staff answered the phone etc - it was OK . . .
It is NOT terrible, but the poor services make it a hotel to definitely avoid.
Across the street there are two other MUCH better hotels, which i have used - my sincere advice is to go there.

Room Tip: Check the room before accepting it
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, April 28, 2014
Good Afternoon,

We thank each one of us takes the comments about our services, we understand the discomfort present in your room because the air conditioning; we currently have as high priority to make the change thereof to provide a high quality service.
We accept that we are wrong for it to work the quickest way to offer a service of high quality.



Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 4 Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 17, 2014

This hotel is located approx. 10 minutes (3 km’s) for Bogota airport and within the second CBD. There is a free shuttle bus service to and from the airport, which runs every 20 – 30 minutes depending on the time, and it runs 24 hours. This is very handy if you are doing daily domestic flight trips to close by cities.


Room quality was large and good while Wi-Fi (free of charge) throughout the hotel was excellent. Breakfast good although there was a rather bizarre toasting oven, which made a loud hover like noise when opened and took forever to produce toasted bread! Suggestion: Buy a new toaster!

There is not much by way of nightlife around the hotel area, but there are a few bars, restaurants close by and some shopping malls within 5-10 mins. walk. If you are a keen runner, then there are plenty of park areas and trials to run around just outside the hotel, although beware Bogota altitude is some 2, 700 M above sea level.

This area is very safe. All is all a good hotel, I will be back.

Room Tip: Ask for a high floor
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, April 28, 2014
Good Afternoon

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.

Looking forward to your soon return.

Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hovik, Norway
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 5, 2014 via mobile

Stayed here for two nights, and have noted down the following:

The staff was excellent. All very friendly and service minded. Full score.

The breakfast was somewhat limited, but on the positive side they prepared egg dishes and they had a good variety of juices.

The TV set in my room didn't work properly and despite a technician dealing with it within minutes from the moment I notofied the reception, the signals disappeared again equally as fast. I am sure the hotel would have fixed this, but anyway it shouldn't be necessary to have such issues recurring.

A matter of taste, but I tend to like softer beds. My bed here was quite firm.

Finally; my room was quite spacious. I liked that!

All in all an average hotel. I will not remember it as especially bad or good, and hence chances are I will stay elsewhere the next time I visit Bogotá - but I would not mind staying here again either.

Stayed March 2014, traveled on business
Helpful?
Thank esben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Guest Relations Manager at GHL Hotel Capital, responded to this review, March 6, 2014
Good Afternoon,

Thank you for choosing our Hotel for your recent stay in Bogotá. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, your satisfaction is our priority.


Maira Alexandra Piza
Customers Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 11, 2014

I stayed a week in this hotel and really enjoyed it.
Staff super kind and resolve any issue you have. The taxi service was also very good and punctual, which is very important if you have to leave every morning to start working on time.
The room was excellent: great bed, LCD, shinny bathroom, a very good desk, perfect functioning of WiFi, which was offered without extra cost.
Very good breakfast.
Location close to the airport but in a financial and modern district that offers many amenities. Very good restaurants nearby.
The only aspect that in my view should be improved is the gym: facilities out-of-date and WiFi didn’t work there.
I would definitely come back to this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan Cruz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Guest Relations Manager at GHL Hotel Capital, responded to this review, March 6, 2014
Google Translation
Buenas Tardes,

Su continuo apoyo y sugerencias son una parte vital de nuestro crecimiento y por eso nuestra meta es mantener la confianza que usted ha puesto en nuestro hotel. Esperamos tener la oportunidad de continuar atendiéndole en su próxima visita a la ciudad reiterando nuestro agradecimiento por su colaboración para evaluar nuestro servicio.

Cordialmente,

Maira Alexandra Piza
Coordinadora de Calidad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GHL Hotel Capital

Property: GHL Hotel Capital
Address: Calle 25bs N0 69A-50, Bogota 110421, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Bogota
#24 Romantic Hotel in Bogota
#25 Family Hotel in Bogota
#45 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — GHL Hotel Capital 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
GHL Hotel Capital, se encuentra estrategicamente ubicado a tan solo 5 minutos de distancia del aeropuerto internacional El Dorado, el recinto ferial Corferias, muy cerca de la Embajada de los Estados Unidos, el centro comercial Salitre Plaza, Gran Estacion y el Centro Interactivo y tecnologico MALOKA (unico en Suramerica con un cine domo). El Hotel Capital se encuentra en la zona de mayor desarrollo urbanistico de Bogota, y el area de influencia de las principales zonas industriales de la ciudad. El Hotel Capital se encuentra rodeado de un sin numero de atractivos turisticos entre los cuales se destacan el Parque Metropolitano Simon Bolivar, el Parque Salitre Magico y el Jardin Botanico Jose Celestino Mutis. ... more   less 
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Also Known As:
Capital Hotel Bogota
Hotel Capital Bogota

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