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“Possible Identity Theft? Never Staying Again...” 2 of 5 bubbles
Review of Hotel Dann Carlton Bogota

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Hotel Dann Carlton Bogota
Ranked #26 of 268 Hotels in Bogota
Certificate of Excellence
Medellin, Colombia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Possible Identity Theft? Never Staying Again...”
2 of 5 bubbles Reviewed June 4, 2014

I traveled to Bogota from Medellin for business at the embassy. I was greeted at the Dann Carlton by a front desk clerk who asked for my passport. He proceeded to take photocopies of it without asking me. When I asked for my person information back, he informed me that if I did not leave a copy of my passport front page along with time stamped entry/exit pages, then my room would be subject to a 18% tax. I took my personal information back and ripped it up infront of him. He got disgusted with me and made it one of the most painful check-in's I have ever had. (Checkout details at the bottom)

The room was well kept, but extremely dated. The building, as well as the interior of the hallways are all fresh and nice, but when you are inside a room, it is like you are in a different hotel. The hotel is by a busy street, and there is not much you can do to keep the noise out. If you are light sleeper, you are in the trouble.

The free breakfast was a disaster. Service was very far behind, and the manager was clearly embarrassed about a long line out the door waiting for food. He kept demanding people to sit down and not wait in line, which resulted in not only us, but several people not getting food, from a buffet, for nearly 20 minutes.

Upon checkout the next morning, I asked to speak with the manager of the hotel regarding my information being taken and photocopied. The clerk from the night before left a lengthy note on the room file saying I was at fault and demanded he not take my documents which kept him from doing his job. The manager told me he saw nothing wrong with what his front desk clerk and it was completely acceptable from his standards.

I have never seen staff this rude and unprofessional. This place is a black eye to the Dann Carlton name, it is a shame.

Room Tip: All rooms are very noisy.
See more room tips
  • Stayed May 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DannCarltonBogota, Gerente at Hotel Dann Carlton Bogota, responded to this review, June 6, 2014
Google Translation
Agradecemos sus valiosos comentarios, los cuales tendremos muy en cuenta. El estatuto tributario en Colombia, obliga a los establecimientos hoteleros a demostrar la condición de no residente mediante la copia del pasaporte, en las paginas que demuestran la no permanencia en el país por mas de 183 días. Esta documentación se utiliza exclusivamente con fines tributarios. Lamentamos los inconvenientes en el restaurante, actualmente estamos remodelando nuestras instalaciones, tanto en áreas de servicio como en habitaciones

We are grateful for your important comments, we will consider them. The tax law in Colombia, forced the hotels to show the nature of non-resident by the copy of the Passport, in the pages that show the non-permanence in our country for more than 183 days. This copies are used just for tax purposes. We regret the trouble in the restaurant, at the moment we are innovating our spaces, included service and rooms areas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    165
    113
    30
    10
    8
See reviews for
47
69
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143
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sunol, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

We stayed for one week at the Dann Carlton in Bogota and we can honestly say that this was our most enjoyable hotel we have ever been at:the people were genuinely kind and helpful,the restaurant serves fine food and the rooms are very comfortable.I enjoyed the classic oak decor
of the reception area and the restaurant.

Room Tip: we used the hotel for changing our dollars into Columbian pesos--a good move:outside in the street p...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DannCarltonBogota, Gerente at Hotel Dann Carlton Bogota, responded to this review, May 22, 2014
Google Translation
Apreciado Huésped, nos alegra saber que su experiencia con nosotros fue satisfactoria, valoramos mucho su reconocimiento, puesto nos impulsa a continuar trabajando en la calidad de nuestro servicio. Esperamos continuar siendo su hotel de preferencia en la ciudad de Bogotá y poder atenderlo en su próxima visita.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

Equipe extremamente simpática. Quarto amplo e confortável. Excelente café da manhã. Delicioso sanduíche servido pelo room service. É um pouco mais afastado do que eu gostaria, mas as áreas mais agradáveis para a gente se hospedar vão requerer transporte, de toda forma. E o táxi em Bogotá é barato, ainda que a maior parte dos motoristas superfature a corrida, infelizmente.
Very nice staff. Spacious and confortable room. Excellente breakfast. Yummy sandwich served by room service. A little bit more distant than I would wish, but Bogota requires transport anyway - at least from the good hotels locations to turist spots. Bogota taxis are cheap, even though drivers use to rip you off, unfortunately.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TFernandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DannCarltonBogota, Gerente at Hotel Dann Carlton Bogota, responded to this review, April 23, 2014
Google Translation
Apreciado Huésped, nos alegra saber que su experiencia con nosotros fue satisfactoria, valoramos mucho su reconocimiento, puesto nos impulsa a continuar trabajando en la calidad de nuestro servicio. Esperamos continuar siendo su hotel de preferencia en la ciudad de Bogotá y poder atenderlo en su próxima visita.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

I stayed here for 5 nights on a business trip. I had high expectations as I had read reviews which clearly were about the CASA Dann Carlton and not the Hotel Dann Carlton (beware!). So no rooftop pool etc. However, this hotel -despite some failings- has very nice and helpful staff in every department (security, reception, cleaning, restaurant). All thumbs up!
What was the real downside for me was the noise! Currently a new building is being constructed right next to the hotel so there was a lot of noise from early morning onwards. And as if this noise wasn't enough, the walls of the hotel rooms are also quite thin, meaning you hear which TV channel the room guests next door have chosen and what is going on in the corridors (which seemed like a lot!). I changed rooms once and at least the second room had a lovely view of the mountains, which somewhat compensated for the noise. It's a nice hotel but if i would have stayed for business 5 days again, I would probably opt for the Casa Dann Carlton (which is also a bit closer to restaurants and bars).

Room Tip: Rooms higher up and facing East have a lovely view of the forested mountains and possibly a bit less...
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evelyn_travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
347 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed September 19, 2013

The hotel is an older one but the suites are huge, like 1BR apartments. The room was nice but with older carpet. Bathrooms were newer, clean, and nice. The bar seemed to be closed early some nights. Staff was attentive.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DallasRdWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

Stayed here quite sometime ago now, but it was worth it to follow up. Staff were professional and polite, especially considering my post-midnight arrival.
The room was way above expectations. Huge, I wonder if somehow I got upgraded? No mention was made to me anyway. But suffice to say I was pleasantly surprised. My room did overlook a very busy main road (Carrera 15) but the traffic noise was minimal to me.
The concierge was fantastic in arranging taxis and dining arrangements. Even my Bogotonian friends were impressed by him and his knowledge.
The hotel itself was fine, not anything extraordinary, but clean, secure and modern(ish) . I would recommend, maybe for business travelers, it is too far from the downtown area, but there are many good reasons to stay, I felt.

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrendanOC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kfar Saba, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 2, 2013

I spent three days attending a conference at the same hotel. Everything was perfect: location, size and arrangement of the room, internet service, very large and well equipped gym, pool and spa (also serving local health club members), very complete breakfast. Will return for sure.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DanielFelipeBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dann Carlton Bogota

Property: Hotel Dann Carlton Bogota
Address: Cr 15 No 103- 60, Bogota 110111, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service
Hotel Style:
#17 Luxury Hotel in Bogota
#41 Romantic Hotel in Bogota
#44 Family Hotel in Bogota
#47 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Dann Carlton Bogota 4*
Number of rooms: 139
Official Description (provided by the hotel):
The hotel is 16 kilometers away from the El Dorado International Airport, and 15 minutes from shopping centers like Unicentro and Hacienda Santa Barbara. Also you will have easy access to the financial and entertainment district. The hotel is closed to TELEPORT, 93rd St Park and the finest restaurants and bars, one of the best in the north of the city. The hotel is the perfect combination between a classic, modern and elegant style. It has 7th floors with 139 refurbished rooms and 11 meeting rooms with capacity up to 1250 people, the best option with distinction, tradition, confidence and quality for accommodation and events. ... more   less 
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Also Known As:
Dann Carlton Bogota Hotel Bogota
Dann Carlton Hotel Bogota
Bogota Dann Carlton Hotel

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