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“Average, pretencious hotel, poorly located” 2 of 5 bubbles
Review of Hotel Dann Carlton Bogota

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Hotel Dann Carlton Bogota
Ranked #27 of 267 Hotels in Bogota
Certificate of Excellence
Denver, Colorado
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Average, pretencious hotel, poorly located”
2 of 5 bubbles Reviewed November 19, 2011

I have stayed in much better hotels in Bogota for the same rate --a number of them located on the avenue that connects El Dorado airport with the city- The hotel is about 40 minutes from the airport --on a rare but possible good traffic day. There is no hotel shuttle from the airport so before you travel make sure to find out where the licensed taxis' booth is at the airport. The building has seen much better days but now it needs more than an urgent face lift. Think about a hotel from the 80's and you'll get the picture. I did stay a total of 2 nights but paid for 4 nights in total, because of an early check in and a late check out. The room I got the first night --323--was dated but clean, the bathroom was small but using the toilette was as a challenge because of virtually no leg space. There it was an old Panasonic karaoke player with its 4 speakers spread around the room which made me wonder whether this room is rented for entertainment when the hotel is partly empty. Room 323 sits on top of the restaurant which I'd suspect would be noisy during week ends. Staff was courteous and friendly, but they lack of training. The restaurant was mediocre so I would not recommend to have any meals there. There is a Baskin's Robins across the street and a small coffee shop right next to the hotel where you can grab good Colombian coffee. Security can be annoying most of the time, but there is still a reason for it in Bogota, although the Country as a whole has improved hugely in the last few years. Unfortunately the hotel's location is far from adequate. The closest attraction would be Unicentro, a shopping mall about 10 blocks N of the hotel. Nice leather goods

Room Tip: Ask for room 326 or 327. Amenities seem better there and rooms are more spacious
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  • Stayed November 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank omarzote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 25, 2011
Dear Guest:

Thanks for choosing us to stay and let us know your comments about the service received.

We regret the inconvenience during your last stay, we have reported the case to the managers of each process involved, which are taking appropriate actions to correct all the faults, and avoid repeat similar situations in future.

We hope that what happened does not affect the image that you keep from us and give us the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    165
    113
    30
    10
    8
See reviews for
47
69
27
143
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milano
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed November 13, 2011

Nice hotel, worth to be booked when in offer. Clean, pretty good restaurant inside, good free wi-fi internet connection accessible also from the desktops on the lobby but, but... pretty far away from downtown. Unfortunately saturday night is open a disco and if you have the room on the back of the hotel, well... easier to dance in the room than sleep.

Room Tip: Non in the back, in the direction of the disco on the saturday night...
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  • Stayed November 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Danroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 21, 2011
It is an honor for the hotel have guests like you. When we know your comments about the drawbacks in your room, inmediatly we made tracks and monitores to avoid a recurrence of a similar failure in the future, to improve our quality of service.

We reiterate our interest in being your hosts in Bogota to assist with future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
1 review
5 of 5 bubbles Reviewed September 26, 2011

I have to travel extensively around the world for my job and this is one of the hotels where I feel more comfortable and it is just for their hospitality. I think that for what the hotel offers the value you pay is very low. they have several meeting rooms, the restaurant where food is really good and a nice bar. The grounds are immaculate, very clean. i really enjoyed my stay there and I recommend it with confidence.

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank javierfh23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Director Comercial at Hotel Dann Carlton Bogota, responded to this review, September 27, 2011
Dear Guest...

Pleased to assist you, the team of the Hotel Dann Carlton Bogota appreciates your comments.
It is an honor for the Hotel have guests as you, because your nice comments are very important to us because these encourages us to continue improving day by day for being excellent.
We hope the Dann Carlton Bogota Hotel continues being your home when you visit the city of Bogota to corresponding your confidence and expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
133 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed September 10, 2011

The service at this hotel is seriously bad. It seems that the employees have no training in hospitality management. I've been to 32 countries and countless hotels. This is the only hotel that has oppressive restrictions and rules. They do not allow any visitors period in the hotel after 6pm. So, if you're meeting friends, which I was, they cannot be in the hotel after 6pm. Weird policy. Also, if you're staying alone, you get one towel in the bathroom. The rooms are ok. The furniture is dated and needs to be replaced. The bathroom was very clean. Bottom line, it's a cheap, clean (mostly) place to stay, but you get what you pay for.

  • Stayed September 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MGE5R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 21, 2011
Dear Customer,

We regret the inconvenience for the attention of our staff, which already were trained in customer service and attention.

In terms of visits, our politics are very clear, because our priority is the security of our guests. Which does not allow the entry of visitors from 7:00 pm to 7:00 am in the rooms, but guests have the option of meeting in our Business Center and Lobby Bar.

Regarding the rooms we are improving furniture, which will make your stay a pleasant place.

We hope that what happened does not affect the image that you keep and give us the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 30, 2011

Overall it is a good hotel, but if you look in detail you can notice some spots that need maintenance. And also, the breakfast is really basic for this kind of hotel.

  • Stayed July 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deda78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, August 5, 2011
Dear Guest,
Good afternoon, On behalf of all the team of the Hotel Dann Carlton Bogota.
We welcome your comments and expect to serve once again to ensure quality service and continuous product renewal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed July 28, 2011

Stayed here 3 nights during a 2 day training. It isn't a bad hotel of which I would say "do not stay here", it's just that bit below average to say "you can probably do better". It is more a conference facility with hotelrooms, than hotel with conference facilities, I you catch my drift..

Reception staff were very process oriented, did not make you feel welcome
Waiter at loungebar took forever to bring 2 beers (but could serve the locals at quicker pace)
Rooms are spacious but no bedlamp and difficult to acces light switch. Beds quite hard. Wifi asked password everytime you hook up to internet, annoying.
Restaurant focussed on large (conference) groups but touch & feel of the place is not very attractive.

Gym is good with 4 treadmills and loads of weights. Spa looks good (but did not use it)

  • Stayed July 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank djcbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Director de Relaciones Públicas at Hotel Dann Carlton Bogota, responded to this review, August 4, 2011
Best regards and thanks for your valuable comments, which will be considered for our continuous improvement. We will continue to work on your next visit to the hotel and our services consistent to your expectations ....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
115 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed June 24, 2011

Despite some of the previous reviews a colleague and I stayed for one night at the Dann Carlton, Bogotá. There was some confusion at check-in which was entirely our fault and the desk staff was courteous and professional making the changes required. The room was clean, quiet and comfortable. We did not eat in the hotel or use the bar. Overall, the hotel was a comfortable reasonable business hotel.

  • Stayed May 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Coughton54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Director de Relaciones Públicas at Hotel Dann Carlton Bogota, responded to this review, August 4, 2011
Dear Guest,

Good afternoon, On behalf of all the team of the Hotel Dann Carlton Bogota.
We welcome your comments and expect to serve once again to ensure quality service and continuous product renewal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Dann Carlton Bogota

Property: Hotel Dann Carlton Bogota
Address: Cr 15 No 103- 60, Bogota 110111, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service
Hotel Style:
#18 Luxury Hotel in Bogota
#41 Romantic Hotel in Bogota
#44 Family Hotel in Bogota
#47 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Dann Carlton Bogota 4*
Number of rooms: 139
Official Description (provided by the hotel):
The hotel is 16 kilometers away from the El Dorado International Airport, and 15 minutes from shopping centers like Unicentro and Hacienda Santa Barbara. Also you will have easy access to the financial and entertainment district. The hotel is closed to TELEPORT, 93rd St Park and the finest restaurants and bars, one of the best in the north of the city. The hotel is the perfect combination between a classic, modern and elegant style. It has 7th floors with 139 refurbished rooms and 11 meeting rooms with capacity up to 1250 people, the best option with distinction, tradition, confidence and quality for accommodation and events. ... more   less 
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Also Known As:
Dann Carlton Bogota Hotel Bogota
Dann Carlton Hotel Bogota
Bogota Dann Carlton Hotel

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