I travelled with my wife and 3 kids (11,11 & 5). As advertized, we booked a room with 2 Queen beds. Upon arrival, we were told that there are no such rooms with 2 queens - and they put us in a room with 2 doubles. The check-in and concierge staff was quite friendly. I agreed to pay extra for my 5-yr old, but I told them that I was disappointed, because I wouldn't have made reservation if not for the fact that the third party website advertized their room as having 2 queens. We could have taken one of the other cheaper options of hotels in similar class.
We arrived early, so they were good to us by giving us the room early. They hotel arranged for car. I was able to get a good price by negotiating directly with the driver who they contract. At the end of they day, the hotel offered us to move to another room which was bigger than the one we checked in, and could accomodate another bed.
We moved to this room, but it had a broken flush in the toilet - which we discovered too late.
At check-out, I had to point out some billing discrepancy, wherein they had put charges for the mini-bar of items that we had not consumed, and which were still there.
I think, for the price, there should certainly be better properties in Bogota - but the excellent customer service somewhat made up for the mediocre property.
- Official Description (provided by the hotel):
- This 5-star hotel in Bogota's Santa Barbara district is a 40-minute drive from El Dorado International Airport. It features modern and elegant rooms. The rooms comes with wooden floors,TV and telephone. Some rooms offer extra features, like kitchenette, terrace, balcony or barbecue facilities. Home theatre is also included in some of them and free WiFi is available. La Alcazaba restaurant is popular for its Spanish food such as Paella and the buffet breakfast. Guests can also enjoy a welcome cocktail in the Don Fermin Bar. Exe Santafe Boutique Hotel is located only a 5-minute drive from Unicentro and Hacienda Santa Barbara shopping malls. The Gold Museum is a 30-minute drive away. Parking is available. ... more less
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- Also Known As:
- Melia Santafe Hotel Bogota
- Melia Hotel Bogota
- Melia Hotel Santafe