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“Beautiful hotel...but mediocre customer service”

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Four Seasons Hotel Casa Medina Bogota
Ranked #21 of 265 Hotels in Bogota
Certificate of Excellence
Houston, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful hotel...but mediocre customer service”
Reviewed November 17, 2011

This hotel is beautiful! We had a junior suite which was really spacious, clean, and comfortable. The location was also very convenient. Lots of nice restaurants on the back streets behind the hotel. Safe to walk around at night.

The complaints that I have are that the rooms can be pretty noisy. They all border the street, so morning traffic, construction, etc got quite loud, especially if you try to sleep in. Also, the customer service left some to be desired, especially the front desk people. They had an overall snobby attitude, which is not something you look for when you're booking a room of this price.

Overall though, I'd stay here again, just because it's different from the normal chain hotels. The good outweigh the bad!

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ipiphooray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Libertyville, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 5, 2011

Reasonable business facilities for small to medium meetings. A nice traditional feel with good catering - great juices. Interesting orchid collection but rooms very noisy with very slow internet.

  • Stayed February 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank wmdctb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2011

I rarely take the time to write about the hotels I stay at, because its all simply the same to me... a bed to sleep on while away from home! But this place was amazing!!!! Honestly, LIKE NO OTHER!

My husband and I had to travel to Colombia for a wedding in Medellin, but stopped in Bogota on the way back - I kid you not when I tell you, we extended our stay for 3 more nights!!!!!! Casa Medina is such a hidden treasure!!!

From the moment we arrived the service was simply superb. The staff was incredibly friendly, the food was absolutely DELISH! The detail of the room, the fire place, the bathroom.... I can go on and on - it was so great!!!!! We felt like we were in our own little fairytale!!!!!

We definitely recommend the Casa Medina...We will be back!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank FequentTraveler24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
4 hotel reviews
Reviewed March 16, 2011

this may be an old hotel, but nothing about it was outdated. the rooms were very spacious and comfortable. the location was great for walking to restaurants and felt safe walking in the immediate vicinity at night.

  • Stayed February 2011, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wag_11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed March 1, 2011

It’s all about expectations … not met. My Fiancé booked 3 nights at Casa Medina’s most expensive suite, it seemed overpriced even for a Colombian 5 stars hotel but we wanted to experience “the most exclusive hotel in Bogota” to celebrate our anniversary.

We both work in the travel industry and are very seasoned travelers, we have inspected and stayed at dozens of hotels in Latin America and abroad and have a pretty good idea of what is a 5 stars service like. Would we have been told that Casa Medina was a 3 star + kind of hotel this review would have been rated higher, but we were paying a lot of money per night for a substandard service and a “matrimonial suite” that is not actually better than any other junior suite in any of the many business oriented hotels in Bogota that you can book for less than half the price, and actually quite old fashioned.

Hotel Casa Medina is NOT prepared to receive demanding foreign passengers accustomed to an international standard luxury service, we cancelled our last night and moved to the excellent Art Suits in Usaquen. Here are the main reasons:

- People at reception were really rude, non responsive and half slept , they didn’t find our reservation and kept us waiting for 20 minutes.. And that’s VERY UNUSUAL in Colombia, where the service is usually the highlight in almost every hotel we’ve been to. And this one was a 5 stars one???

- When we finally arrived to the “suite” at around 2 AM there was NOT HOT WATER, when I called reception they told me to “wait a little” but we never got it until next morning.

- There was only one robe …. ( in a MATRIMONIAL suite) …. And when we asked for the second one they said…get prepared for this one …. That the robes were too expensive so they only provided 1 per room !!!!!!!!!

- They mixed up our breakfast and brought someone else’s. We realized this half way through it and when we told them they answered, basically with an “ oops!” and did nothing to correct it.

- They tried to charge us around 15 USD for a few hours of wi fi internet! ... again, in a 500 USD room! Its been years since an hotel tried to charge us to use wifi in the room and I know of no 5 star hotel that dares to do that nowadays.

- After all our complaints, when we got back from a day tour we found a pre-printed apology card ( not even hand signed) and half a bottle of wine as the only official response from the hotel. When my fiancé asked to talk with the manager they said that they were “ too busy” .

The main problem with Casa Medina is that they are resting on their laurels, they are the perfect example of an old fashioned, family ran hotel in Colombia that thinks that having a well known " traditional" name ( in Colombia) is enough to keep considering themselves as the top hotel in the country. They haven’t realized that with the recent explosion of foreign travelers to Colombia if they don’t evolve they’re condemned to die, actually some of the big chains arriving to Colombia like Marriot are already taking business away from them. We would definitely not recommend Casa Medina unless they down grade themselves to 3 stars and improve their service.

  • Stayed April 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank colombiatravelmarce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2010

I’ve stayed at other hotels in Bogota while I´m traveling for business, and nothing compares to the Charleston Casa Medina. Service is not only good, is absolutely premium. From the concierge, to the waiters, to the event staff, I haven´t experience such attention to detail and to good service anywhere else lately in all of South America. The rooms are incredibly spacious, the property is beautiful and elegant and the amenities are first class. It is also the perfect place to have meetings. The rooms were equipped with the latest technology and service and food just couldn’t be better. In my last visit I decided to try another hotel to have more options, and I can confirm that this is definitely the best hotel of city. I’m never changing again.

  • Stayed December 2010, traveled on business
    • Cleanliness
Helpful?
1 Thank JuanArboleda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 20, 2010

Have stayed at Casa Medina hotel many times on business trips to Bogota. It is located in a beautiful historic palatial home that has been tastefully added on to. It is a five star hotel and a wonderful change from a standard business class hotel. It is located within walking distance from calle 72 (Chile) and Rosales neighborhood and right next to an area of restuarants, bars and cafes. The rooms are enormous, and very tastefully decorated with large bathrooms and great showers, there is a a beautiful central garden. For the best rooms, get one in the older wing of the hotel, for quieter rooms, make sure to request rooms that do not face Avendia 7a. Only complaints were on the last visit cleaning staff were shouting back and forth to each other outside room door, rooms on Av. 7a can be noisy with rush hour traffic, and if you have trouble sleeping when sunlight enters room, best bring a sleep mask.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michaelmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Casa Medina Bogota

Property: Four Seasons Hotel Casa Medina Bogota
Address: Carrera 7, 69A-22 | Cundinamarca, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#10 Spa Hotel in Bogota
#13 Luxury Hotel in Bogota
#14 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Four Seasons Hotel Casa Medina Bogota 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Casa Medina Bogota
Hotel Casa Medina

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