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“Be careful what you take in the room, it may cost you”

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NH Collection Bogota Hacienda Royal
Ranked #3 of 266 Hotels in Bogota
Certificate of Excellence
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Be careful what you take in the room, it may cost you”
Reviewed August 21, 2009

Nice hotel, extremely well located.
However, I agree with the other comment: They are not completely honest regarding to service and extra charges.
I stayed there for one night and the next day they charged me for toiletries that were supposed to be "extra". The key issue is that they don't let you know that they have an extra cost. I paid nearly US$12 for a unmarked bag that I thought it was going to be a "nice complementary gift". Honestly, I paid for it but it is highly unethical. It did upset me very much.
It seems like in addition to that, there are plenty of "traps" inside the room, like for instance, bottled water outside the freezer, at US$10 a bottle. Drink it and then pay for an imported Evian bottled water. I wonder if they have local bottled water inside the freezer...
Myself, as a presumably seasoned traveler should have known better....
Well, I fell, but they lost a customer and got a negative review here.

  • Stayed August 2009, traveled on business
    • Location
    • Rooms
    • Cleanliness
1 Thank reivip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (28)
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English first
Toronto, Canada
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 24, 2008

I have stayed at this hotel on two ocassions and I've chosen it mainly due to its location. It's a very nice hotel in one of the best residential areas in Bogota and it's connected to the Shopping Mall Hacienda Santa Barbara. This shopping mall was a conversion of the old Hacienda Santa Barbara since this part of the city was rural only 70 years back. It's also right next to the old town of Usaquen which has a beautiful central plaza, with lots of nice shops and restaurants and sundays a flea market is held there. Another shopping mall close by is Unicentro and if you want to go North of the city to the salt Cathedral of Zipaquira or to the famous "Andres Carne de Res" you're just a half hour away. Transportation there is excellent since it's close to the 7 Ave. We stayed in a suite so the room was quite roomy and breakfast was deliciuus. They have spa in the hotel you can take advantage of. It's a small hotel so I find that service is more personal. Staff was friendly, and although we arrived at 3am, they were waiting and the room was ready. Overall a pleasant, relaxing stay.

  • Liked — the location
  • Disliked — nothing
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2 Thank bruixita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 19, 2004

This hotel is easy to find on the net and is located in a quite part of Bogota. It is quite far from the airport and downtown, but relatively close to Zona Rosa and other places to go out (some even walking distance). The neighborhood is residential.

The hotel seem safe with pretty good security. Service is a little un-even and things like making up the room and getting stuff replaced that you use during the stay does not seem automatic.

Also, if you book on-line and the booking tells you that there is no additional charge for a second person, make sure to bring the print-out of the confirmation.

Don't use the hotel to exchange money since they are adjacent to a mall with cash machines and you will do much better on the exchange rate just a few steps away.

16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Bogota Hacienda Royal

Property: NH Collection Bogota Hacienda Royal
Address: Calle 114 No 6 - 02, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bogota
#5 Family Hotel in Bogota
#9 Business Hotel in Bogota
#14 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
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Also Known As:
Hacienda Royal Bogota

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