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“Excellent” 5 of 5 bubbles
Review of NH Collection Bogota Hacienda Royal

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NH Collection Bogota Hacienda Royal
Ranked #4 of 262 Hotels in Bogota
Certificate of Excellence
Shelbyville, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent”
5 of 5 bubbles Reviewed September 9, 2013

The hotel staff is excellent, they made me feel like I was at home. Room service is also excellent.
I stay here for 2 weeks every other month and I feel like I have made friends for life here. There is a beautiful view of the mountains outside my window.

Room Tip: The room over the entrance is noisy so I would request one away from this area.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CutlersCustomWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, January 8, 2014
Mr Culter:

Thank you so much for your kind words. It was a pleasure to help you during your long stay with us. In Hacienda we do whatever is possible to assist our customers with their needs. You have left lots of friends that are hoping to see you soon in this New Year.
Please don´t hesitate to contact me if your travel plans brings you back to Bogota.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

320 reviews from our community

Traveler rating
    233
    67
    14
    3
    3
See reviews for
54
52
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174
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogota, Colombia
2 reviews
1 of 5 bubbles Reviewed August 27, 2013

It pains me to write this review as the staff is so nice.. but this is the noisiest hotel i have ever stayed at. I am an airline employee so suffice to say i have stayed at hotels round the globe.

It has Zero noise resistance. Car alarms go off, dogs bark, construction drilling, and gun fire from the military academy are just some of the noises to choose from.

Also the cheaply constructed doors add to the noise.. The maids start at 6 to 7 am and the racket of the flimsy doors would wake the dead. I am forced to stay here due to work.. If you value your sleep or daytime repose, stay away..

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 29, 2013
Dear Guest

Thank You very much for your comments regarding your stay at Hacienda Royal Hotel. Your opinion is very important for us. Due to it we have an opportunity to improve the level of our service.
We are really thankful to you for pleasant words about the service we offer.

We are dreadfully sorry for the inconveniences you’ve experience with noise in our hotel. We are sure to assume all necessary measures in order to avoid such problems in future. But we have just a few remarks to your comments. It should be mentioned that all our woodwork is of the finest quality and build specially to reduce the noise impact. Additionally, as you could experience, we are located in one of the quietest areas in town which is one of the things our guest like the most.

Your complaint has been address to the areas involved including our house keeping manager so we can look for a prompt solution.

We are looking forward to see you again soon.

Best regards,

Ricardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 15, 2013

I stayed for 11 nights here and unfortunately I had a accident on my leg and I damaged my knee, I live in London and I don't have medical cover in Colombia, fortunately this hotel offer medical assistance without extra cost. I had medical attention on my room and the staff did give me a special attention made me feel like home. The hotel have great view, clean rooms, lovely shower.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rubyyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 27, 2013
Dear Ruby:

Thank you so much for taking the time to share your experience with other Tripadvisor travelers. It was a pleasure to have you with us. We hope your knee is recovering well and we hope to have you back soon under better circumstances. Please say Hi to Nancy and Francisco on our behalf.

Sincerely;

Ricardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 17, 2013

I would like to mention our Stay At This Hotel in Colombia The Hacienda. Royal My Family spent Three Weeks at the hotel as my grandson had an operation at the Santa Fe Hospital the service was great and the location of the hotel was perfect. The Hotel has a big Mall through the main door. The welcome we received was fabulous. We were treated so good by all thestaff
and this made us feel that we were at home at all times.The Reception Desk Staff was great in welcoming us.There was no time we were not seen about. The Waiters and Bar Staff was also great. We would certainly return and stay at this hotel . At this time I would like to mention certain staff Names Maaribelle Estefan Ch. Richardo Gutierrez Anna Luis Alberto Vette and all the rest of staff. On our return home which is Trinidad & Tobago we will certainly recommend this Hotel The Rooms was very comfortable and we had a lovely view from the room
to everyone in our Country Trinidad and Tobago. From the Gatt Family Angela Gordon and Darrieon.

Room Tip: The Third Floor at the right of the corridor
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 5, 2013
Gatt Family:

Thank for taking your precious time to comment about our hotel , we are flattered , grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities.

We are waiting for your next visit to Bogota to continue as usual, provides a good service.


Best Regards

Ricardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

This Hotel is very modern, great service, rooms are very nice with all amenities and fantastic service. Location is very good next to the Sta Barbara shopping center. Good choice for breakfast
and staff very professional. Great choices of Restauans around the area. Highly recomend this Hotel for Business or leisure.

Room Tip: Rooms on the North East facing the Mountain are very nice with great view and vey quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rtrujillo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Dear Guest:
Thank you so much for taking the time to share your feedback with Tripadvisor community. Your detailed description about our location and services makes us proud as we can see that all our personnel is focus in offering the best service to make you feel like home.
We hope to see you soon in a very near future.
Sincerely;
Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 6, 2013

Modern, clean, and spacious facility. Excellent English speakers at registration, bell staff, and restaurant. Staff very friendly and eager to make the stay as good as possible. Good breakfast (buffet with eggs to order, fresh exotic fruits and juices, cold cuts and cheeses, bakery items, excellent coffee as one would expect in Colombia) included with reasonable room rate.
BancoColombia in same building with ATM. Connected to a mall with restaurants, shops, and full grocery store.
Small park with children's play ground equipment across the street. Nice restaurants and shops within walking distance. Felt secure during a 4 day stay.

Room Tip: Stayed in two different rooms on different sides of hotel. I was pleased with each room. I do a lot...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat9723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Dear Guest:
Thank you so much for taking the time to share your experience with others. At Hacienda Royal we are focused on offering the best service to all our loyal visitors or new customers. Our location is the best in town because you can be in a quiet neighborhood just 3 blocks from nice restaurants, pubs and parks and adjacent to a big Shopping mall that gives you all type of shopping options.

We hope to hear from you soon and once again thank you for feedback.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cartagena, Colombia
1 review
1 of 5 bubbles Reviewed June 17, 2013

Be careful if you stay at 3th floor. They have an attendance who check minibar every night exactly at 12:00. He will careless slam every single door, disrupting your sleep without any remorse.
If you call front desk, they will make up a stupid excuse " We have a lot of people checking in and out at this time". AT MIDNIGHT ??>>??<<<!!!!! Come on !!!

The reason to choose a luxury hotel, is you'd think you will have a pleasant sleep. Is not going to happen here. ODD !!!!

Room Tip: At least. Try not to stay at 3th floor.
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RAFAEL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Google Translation
Apreciado Huésped:

Todo comentario es bien recibido para poder mejorar.

Agradezco haber podido conocerlo y oír de primera mano su experiencia. Gracias a la evaluación de servicio que le solicite diligenciar y a su amable retroalimentación pudimos hacer los correctivos necesarios para evitar en un futuro situaciones como la que usted experimento.

En Hacienda Royal usted cuenta con un equipo humano calificado para atender sus requerimientos y esperamos poder tener la oportunidad de contar con su presencia en un futuro cercano y poder brindarle el servicio que siempre nos ha caracterizado.

Cordial saludo;

Ricardo Gutierrez
Jefe de Servicio al Cliente.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Bogota Hacienda Royal

Property: NH Collection Bogota Hacienda Royal
Address: Calle 114 No 6 - 02, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Bogota
#5 Family Hotel in Bogota
#9 Business Hotel in Bogota
#14 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
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Also Known As:
Hacienda Royal Bogota

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