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NH Collection Bogota Hacienda Royal
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Reviews (465)
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All reviewsshopping mallgreat hotelquaint areasanta barbarasuperior staffrestaurants cafesgreat service and locationbusiness tripworkout roomcheck in was easygreat view of the mountainsan ironfifth floorhour room serviceabout minutes from the airporti highly recommend this hotelbuffet style
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162 - 167 of 465 reviews
Reviewed August 15, 2013

I stayed for 11 nights here and unfortunately I had a accident on my leg and I damaged my knee, I live in London and I don't have medical cover in Colombia, fortunately this hotel offer medical assistance without extra cost. I had medical attention on my room and the staff did give me a special attention made me feel like home. The hotel have great view, clean rooms, lovely shower.

  • Stayed: August 2013
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1  Thank Rubyyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded August 27, 2013

Dear Ruby:

Thank you so much for taking the time to share your experience with other Tripadvisor travelers. It was a pleasure to have you with us. We hope your knee is recovering well and we hope to have you back soon under better circumstances. Please say Hi to Nancy and Francisco on our behalf.

Sincerely;

Ricardo Gutierrez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

I would like to mention our Stay At This Hotel in Colombia The Hacienda. Royal My Family spent Three Weeks at the hotel as my grandson had an operation at the Santa Fe Hospital the service was great and the location of the hotel was perfect. The Hotel has a big Mall through the main door. The welcome we received was fabulous. We were treated so good by all thestaff
and this made us feel that we were at home at all times.The Reception Desk Staff was great in welcoming us.There was no time we were not seen about. The Waiters and Bar Staff was also great. We would certainly return and stay at this hotel . At this time I would like to mention certain staff Names Maaribelle Estefan Ch. Richardo Gutierrez Anna Luis Alberto Vette and all the rest of staff. On our return home which is Trinidad & Tobago we will certainly recommend this Hotel The Rooms was very comfortable and we had a lovely view from the room
to everyone in our Country Trinidad and Tobago. From the Gatt Family Angela Gordon and Darrieon.

Room Tip: The Third Floor at the right of the corridor
  • Stayed: June 2013, traveled with family
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1  Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded August 5, 2013

Gatt Family:

Thank for taking your precious time to comment about our hotel , we are flattered , grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities.

We are waiting for your next visit to Bogota to continue as usual, provides a good service.


Best Regards

Ricardo Gutierrez
Guest Service Manager

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Reviewed July 10, 2013

This Hotel is very modern, great service, rooms are very nice with all amenities and fantastic service. Location is very good next to the Sta Barbara shopping center. Good choice for breakfast
and staff very professional. Great choices of Restauans around the area. Highly recomend this Hotel for Business or leisure.

Room Tip: Rooms on the North East facing the Mountain are very nice with great view and vey quiet.
  • Stayed: July 2013, traveled on business
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Thank Rtrujillo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded July 16, 2013

Dear Guest:
Thank you so much for taking the time to share your feedback with Tripadvisor community. Your detailed description about our location and services makes us proud as we can see that all our personnel is focus in offering the best service to make you feel like home.
We hope to see you soon in a very near future.
Sincerely;
Ricardo Gutierrez
Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

Modern, clean, and spacious facility. Excellent English speakers at registration, bell staff, and restaurant. Staff very friendly and eager to make the stay as good as possible. Good breakfast (buffet with eggs to order, fresh exotic fruits and juices, cold cuts and cheeses, bakery items, excellent coffee as one would expect in Colombia) included with reasonable room rate.
BancoColombia in same building with ATM. Connected to a mall with restaurants, shops, and full grocery store.
Small park with children's play ground equipment across the street. Nice restaurants and shops within walking distance. Felt secure during a 4 day stay.

Room Tip: Stayed in two different rooms on different sides of hotel. I was pleased with each room. I do a lot of international travel and will choose this hotel on my return trip
  • Stayed: July 2013, traveled with family
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Thank Pat9723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded July 16, 2013

Dear Guest:
Thank you so much for taking the time to share your experience with others. At Hacienda Royal we are focused on offering the best service to all our loyal visitors or new customers. Our location is the best in town because you can be in a quiet neighborhood just 3 blocks from nice restaurants, pubs and parks and adjacent to a big Shopping mall that gives you all type of shopping options.

We hope to hear from you soon and once again thank you for feedback.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Be careful if you stay at 3th floor. They have an attendance who check minibar every night exactly at 12:00. He will careless slam every single door, disrupting your sleep without any remorse.
If you call front desk, they will make up a stupid excuse " We have a lot of people checking in and out at this time". AT MIDNIGHT ??>>??<<<!!!!! Come on !!!

The reason to choose a luxury hotel, is you'd think you will have a pleasant sleep. Is not going to happen here. ODD !!!!

Room Tip: At least. Try not to stay at 3th floor.
  • Stayed: June 2013, traveled on business
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Thank RAFAEL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded July 16, 2013
Google Translation

Apreciado Huésped:

Todo comentario es bien recibido para poder mejorar.

Agradezco haber podido conocerlo y oír de primera mano su experiencia. Gracias a la evaluación de servicio que le solicite diligenciar y a su amable retroalimentación pudimos hacer los correctivos necesarios para evitar en un futuro situaciones como la que usted experimento.

En Hacienda Royal usted cuenta con un equipo humano calificado para atender sus requerimientos y esperamos poder tener la oportunidad de contar con su presencia en un futuro cercano y poder brindarle el servicio que siempre nos ha caracterizado.

Cordial saludo;

Ricardo Gutierrez
Jefe de Servicio al Cliente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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