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“The Gatt Family” 5 of 5 stars
Review of NH Collection Bogota Hacienda Royal

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NH Collection Bogota Hacienda Royal
Ranked #3 of 260 Hotels in Bogota
Certificate of Excellence
Trinidad
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Gatt Family”
5 of 5 stars Reviewed July 17, 2013

I would like to mention our Stay At This Hotel in Colombia The Hacienda. Royal My Family spent Three Weeks at the hotel as my grandson had an operation at the Santa Fe Hospital the service was great and the location of the hotel was perfect. The Hotel has a big Mall through the main door. The welcome we received was fabulous. We were treated so good by all thestaff
and this made us feel that we were at home at all times.The Reception Desk Staff was great in welcoming us.There was no time we were not seen about. The Waiters and Bar Staff was also great. We would certainly return and stay at this hotel . At this time I would like to mention certain staff Names Maaribelle Estefan Ch. Richardo Gutierrez Anna Luis Alberto Vette and all the rest of staff. On our return home which is Trinidad & Tobago we will certainly recommend this Hotel The Rooms was very comfortable and we had a lovely view from the room
to everyone in our Country Trinidad and Tobago. From the Gatt Family Angela Gordon and Darrieon.

Room Tip: The Third Floor at the right of the corridor
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 5, 2013
Gatt Family:

Thank for taking your precious time to comment about our hotel , we are flattered , grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities.

We are waiting for your next visit to Bogota to continue as usual, provides a good service.


Best Regards

Ricardo Gutierrez
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    183
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    14
    3
    3
See reviews for
44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2013

This Hotel is very modern, great service, rooms are very nice with all amenities and fantastic service. Location is very good next to the Sta Barbara shopping center. Good choice for breakfast
and staff very professional. Great choices of Restauans around the area. Highly recomend this Hotel for Business or leisure.

Room Tip: Rooms on the North East facing the Mountain are very nice with great view and vey quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rtrujillo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Dear Guest:
Thank you so much for taking the time to share your feedback with Tripadvisor community. Your detailed description about our location and services makes us proud as we can see that all our personnel is focus in offering the best service to make you feel like home.
We hope to see you soon in a very near future.
Sincerely;
Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

Modern, clean, and spacious facility. Excellent English speakers at registration, bell staff, and restaurant. Staff very friendly and eager to make the stay as good as possible. Good breakfast (buffet with eggs to order, fresh exotic fruits and juices, cold cuts and cheeses, bakery items, excellent coffee as one would expect in Colombia) included with reasonable room rate.
BancoColombia in same building with ATM. Connected to a mall with restaurants, shops, and full grocery store.
Small park with children's play ground equipment across the street. Nice restaurants and shops within walking distance. Felt secure during a 4 day stay.

Room Tip: Stayed in two different rooms on different sides of hotel. I was pleased with each room. I do a lot...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pat9723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Dear Guest:
Thank you so much for taking the time to share your experience with others. At Hacienda Royal we are focused on offering the best service to all our loyal visitors or new customers. Our location is the best in town because you can be in a quiet neighborhood just 3 blocks from nice restaurants, pubs and parks and adjacent to a big Shopping mall that gives you all type of shopping options.

We hope to hear from you soon and once again thank you for feedback.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cartagena, Colombia
1 review
1 of 5 stars Reviewed June 17, 2013

Be careful if you stay at 3th floor. They have an attendance who check minibar every night exactly at 12:00. He will careless slam every single door, disrupting your sleep without any remorse.
If you call front desk, they will make up a stupid excuse " We have a lot of people checking in and out at this time". AT MIDNIGHT ??>>??<<<!!!!! Come on !!!

The reason to choose a luxury hotel, is you'd think you will have a pleasant sleep. Is not going to happen here. ODD !!!!

Room Tip: At least. Try not to stay at 3th floor.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank RAFAEL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, July 16, 2013
Google Translation
Apreciado Huésped:

Todo comentario es bien recibido para poder mejorar.

Agradezco haber podido conocerlo y oír de primera mano su experiencia. Gracias a la evaluación de servicio que le solicite diligenciar y a su amable retroalimentación pudimos hacer los correctivos necesarios para evitar en un futuro situaciones como la que usted experimento.

En Hacienda Royal usted cuenta con un equipo humano calificado para atender sus requerimientos y esperamos poder tener la oportunidad de contar con su presencia en un futuro cercano y poder brindarle el servicio que siempre nos ha caracterizado.

Cordial saludo;

Ricardo Gutierrez
Jefe de Servicio al Cliente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

This is a hotel with a fantastic service. The rooms are very clean, the personnel are friendly and professional and they all go the extra mile to make you feel at home. The food is high quality and very tasty.
The location is great being 1 block away from a major business center (including the Canadian Embassy), it is attached to a nice mall where you even have a movie theater, and a few blocks away from many great restaurants in Usaquen.
They will help you plan your trip in Colombia should you need assistance.
If you are looking for personalized attention and a feeling of being at home away from home, this is the place to be.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yajaira1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 5, 2013
Dear Valued Guest,

Greetings from the Hacienda Royal Hotel. We all were very pleased reading about your recent visit to our hotel, and would like to thank you for your kind review on TripAdvisor. When your travel plans brings you back to Bogota we hope to be able to welcome you again.

With personal regards,

Ricardo Gutierrez
Guest Service Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 29, 2013

The Hotel is located beside a mall, so anything you need you can find there without having to even cross the street, as there is a private stairway which takes you from the hotel to the mall. (This is especially useful if you are concerned about security). There's also a fine restaurant area near (Usaquen) which is less than 5 minutes away (by car). Even if it's conveniently located near many amenities, the area of the hotel is mainly residential, so there is no heavy city noise at night or early in the morning, allowing for quality sleep. Rooms are modern, spacious and very comfortable. We stayed with our two teenage children and got communicating rooms (without asking for them) which is not always easy to find. Traveling with children always brings its own challenges like special foods, or custom orders not included in the regular menu, or request of services out of normal time schedules, and Hacienda Royal met each and every one of our needs in an impeccable way. Check in ran smoothly and check out service was great as we also had particular requests. The staff was very nice and respectful, and always excelled at meeting every one of our tiniest needs with the best of their smiles. We would most definitely stay there again. Thank you Hacienda Royal for a wonderful stay!! We hope to be back soon!! :)

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RoxinBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, May 31, 2013
Dear Guest:

Thank your for choosing our Hotel Hacienda Royal for your recent stay in Bogotá. We really appreciate that you took the time to post your feedback and were delighted to hear that you loved your stay in our hotel and really appreciated the services proposed by our staff. Thank you again! We look forward to welcoming you back soon!
Kind regards Your Hacienda Royal family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 22, 2013

Stayed there for 4 days in a business trip and the service was FANTASTIC. Everyone greet me by name, the food at the restaurant is really, really, good, almost everyone was friendly and they accommodated any request, net really good hotel.
Internet was good, ease to connect and speed was acceptable. Also the hotel is located close to restaurants, etc, so you will not go wrong with this hotel.
The only issue that I had was that during the check in/out: I had the same clerk and he was the only unfriendly person that I met in Bogota. He didn't spoke much to me during the check-in, and at the check-out even though I contested 2 charges of the mini-bar which I never used. Instead of taking the charges he gave me an evil look and said, next time tell us to clear the Mini Bar,....... Net super unfriendly experience at the front desk.
However, I did write in the feedback form my experience with him and to my surprise, I got an email from the manager telling me that the will revert the charges (8 USD), so again, I think that I was unlucky to have a bad clerk.

Other than that this is a great hotel.

Room Tip: Ask to be far away to the elevators (to the left), those are the quieter rooms.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wetfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, May 31, 2013
Dear Guest

Thank you a lot for your nice review! It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts! It is very important for us to keep the old charm of our hotel. We are looking forward to welcome you again! I personally verify what happened at the Front Desk and all ready took the necesary measure to avoid it would happened again. Regards;
Your Hacienda Royal Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Bogota Hacienda Royal

Property: NH Collection Bogota Hacienda Royal
Address: Calle 114 No 6 - 02, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bogota
#5 Family Hotel in Bogota
#9 Business Hotel in Bogota
#14 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
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Also Known As:
Hacienda Royal Bogota

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