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“Great hotel. It was very clean and updated. Great fitness room with new equipment. Best part was the exceptional staff!”

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Embassy Suites by Hilton Bogota-Rosales
Ranked #12 of 269 Hotels in Bogota
Certificate of Excellence
Reviewed February 27, 2013

This is really a great hotel. The location was perfect, a short taxi ride from downtown and the older part of Bogota, beautiful views of the nearby mountains. Very good food, happy hour and live music in the restaurant every night. The best part is the staff, who went out of their way to be helpful. Great place to stay!

  • Stayed: February 2013, traveled as a couple
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Thank golsa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded March 1, 2013

Dear Guest,

We are so glad you took the time to leave your comments about the hotel and especially about our team. Our team works diligently to ensure our guests feel comfortable. We hope to see you again soon.

Best Regards,

Jose H. Bayona
General Manager

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270 - 276 of 663 reviews

Reviewed February 25, 2013

An excellent hotel, great rooms, excellent service, good food ..will definitely stay again. The location is perfect and is adjacent to the gourmet streets of Bogota, so great variety of restaurants and bars. It is also only 30 minutes from the airport and the taxi service arranged by the hotel was very good.

  • Stayed: February 2013, traveled on business
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Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded March 1, 2013

Dear Mr. Craig,


Thanks for your for being our guest. For us, it has been a pleasure to have you here. If you have any suggestion to improve our service please let us know. Mr. Craig, Thank you for choosing to stay at the Embassy Suites Bogota and we hope to welcome you back very soon

Best Regards,

Jose H. Bayona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

The real appeal of this hotel is the neighborhood and the breakfast. Breakfast is included and it's a really nice buffet spread. The area around the hotel feels very safe, and you only have to walk literally across the street to get to some of the hipper nightlife in Bogota. As for the rooms, they are nothing special, but cozy and clean. Not a bad home base for exploring the city.

Room Tip: The suites are fine but don't expect to be blown away by rooms here.
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  • Stayed: December 2012, traveled as a couple
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Thank agentman007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded March 1, 2013

Dear Guest,

Thank you for letting us know and for your review. We’re happy to see that our services met your needs and we hope to welcome you back very
Come back and stay with us anytime!

Best Regards,

Jose H. Bayona
General Manager

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Reviewed February 25, 2013

I have tried many hotels in Bogota but I always turn back to Embassy Suites. Hotel is locates a great area because many of good restaurants are just 100-300.meters from Hotel. Good breakfast in hotel is included in the price, always depending of the room or booking class. Also Superb is the Manager hour in hotel Bar every day from 05:30pm until 07:30pm and during this time drinks are free in the bar, also alcoholic ones. Also one of the best things in this hotel is that room rates are is 30-40% cheaper than other similar quality hotels in Bogota.

  • Stayed: February 2013, traveled on business
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Thank Pohjanmaan_Patu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded March 1, 2013

Dear Guest,

Thank you for your comments about our hotel. We are delighted that you enjoyed the breakfast and the manager's reception during your stay. We are glad to see you enjoyed your stay with us and we hope you'll think of us on your next trip

Best Regards,

Jose H. Bayona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

We had an excellence stay in this hotel until the night before our checkout!

First of all, we had booked the hotel from American express travel in January. We had our confirmation numbers and even paid our credit card before leaving for this trip!

We arrived perfectly fine and they were able to find our reservation without a problem. We got a very nice room. We stayed there for 3 days and the night before our checkout we wanted to make sure we didn't owe anything. We were surprised as the reception lady (Patricia) told us with a very rude attitude that we owed the hotel our entire stay. Of course, we were shocked as we had already paid for everything. All of this started at around 10 pm.

So Patricia says that the travel agency (orbitz) never pays their hotel and that we had to pay for our already payed nights! This is when we figured American express passes through orbitz as a strategic partner to sell hotels. It's not our problem that they dont call and ask to be paid! That's the hotel's administration problem!

We had to call orbitz and American express to try and figure what was going on! We also called embassy suites in the US in order to speak with a higher management team.

The hotel has never asked for payment from orbitz nor has orbitz contacted them in order to pay! Apparently it's a problem with south American hotels as they receive the payment info by fax! As orbitz said, they are supposed to know and call the 1-800 number in order to ask for payment. THAT'S NOT OUR PROBLEM! That's the HOTELS problem! And to make it worse Patricia and her amazing attitude didn't help!!!

After 2 hours and a half of calling to the US and Orbitz and Embassy suites we finally went back down and asked to talk with the manager. We couldn't even talk face by face with the manager! It was all done by phone! After we had contacted all these people, the manager accepted everything and told Patricia to tell us what extras we owed the hotel. We were informed we owed the hotel insurance per person. Why were we informed all of this the day BEFORE we leave? It wasn't that much money so we paid without a problem for the insurance but the problem is we were never informed on our arrival!

I believe the hotel needs to communicate with orbitz and make sure their guests know if there are any problems with payment! They should also communicate with orbitz as this is a huge communication problem! This way they will receive their payment (as they say they have never recieved)

HOTEL MANAGERS AND GUESTS PLEASE STAY ALERT! THIS HOTEL HAS ADMINISTRATION PROBLEMS and the front desk lady Patricia has a horrible attitude!

  • Stayed: February 2013
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4  Thank Daniel221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

I just got done staying 3 days while in Bogota for business. This was probably my 4th time staying at this hotel. I have to say that this was my best stay yet. They are always great at having a driver at the airport for you if you call in advance. No, it is not free. They are always really good at having a driver for you when requesting the night before. I noticed this time however I could not get a single english speaking driver which had never been a problem in any of my past stays. It was still manageable with my limited spanish and translator app. Finally, the air conditioner in my room worked. The location of the hotel is outstanding. There are several very good restaurants within a 2-5 minute walk. The area is very very safe as well. The room was the typical Embassy Suites suite. The bed was comfortable. The room was always clean. They still could use more breakfast options as it is very limited when compared to other Embassy Suites. Overall, a nice stay. I will be back.

  • Stayed: February 2013, traveled on business
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Thank GT6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded March 11, 2013

Dear Guest,

We want to thank you for the time you have taken to give us your feedback as this is a way for us to a better host. Thank you for your comments about our hotel and services. We are glad to see you enjoyed your stay with us and we hope you'll think of us on your next trip to Bogotá

Best Regards

Jose H. Bayona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

THE GOOD: very comfortable, standard Embassy Suites hotel. The room service menu had varied options, and the shower was absolutely fantastic, both in terms of water pressure and temperature (I never thought I'd give much consideration to those criteria, but there you have it). The staff was incredibly friendly and cordial, and the internet connection was strong and stable, even though I was in a corner room. Finally, breakfast was amazing: wide variety of choices and flavors!

NOT-SO-GOOD: Very little natural light in the room. Also, a bit noisy: I was on the fifth floor and I could hear most of the noises from the street, and I'm not just talking about ambulances or obviously loud noises: I'm talking about passing buses, car-door slamming, etc. Finally, the use of A/C is not widely spread in Bogota, and when I asked about turning it on in my room, I was told it was not available - but if I switched it on I would get "fresh air" from outside, so it wasn't terrible... but not ideal.

  • Stayed: February 2013, traveled on business
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Thank DanielWeiHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites by Hilton Bogota-Rosales, responded to this reviewResponded February 12, 2013

Dear Guest,

We would like to thank you for taking your time to let us know your experience at Embassy Suites Bogota. Regarding your comments about the noise I would like to let you know that we are working to improve our service, currently we are implementing sound proof windows in our suites to offer a better service.

It is gratifying to know that the hotel and its service were pleasant for you, thank you for taking out of your time to let us know about your experience.

Best Regards,

Jose H. Bayona
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Bogota-Rosales

Address: Calle 70 / 6-22, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Bogota
#10 Luxury Hotel in Bogota
#15 Family Hotel in Bogota
#24 Business Hotel in Bogota
#26 Romantic Hotel in Bogota
Price Range: $97 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Embassy Suites by Hilton Bogota-Rosales 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Embassy Suites Bogota
Bogota Embassy Suites

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