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“We used a English specking guide to show us around”

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Mantaraya Travel - Day Tours and Trips for Colombia
Ranked #51 of 123 Tours in Bogota
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Owner description: Mantaraya Travel is a colombian specialist with custom made tours to over 20 destinations in Colombia. Choose of over 30 sightseeing tours and trips to destinations like Bogota, Cartagena, Medellin or the Colombian Caribbean. We offer the best tours & trips with a highly personal service for your dream vacation in ColombiaIf you book your tour or trip to Colombia with us you can expect:• Consulting and planning with one of our Travel Experts - << Don't miss the best of Colombia!>>• Get a personalized plan - << Get the trip or tour that meet your personal needs!>>• The Mantaraya Booking Specialist - << We do the hassle for you!>>• 24/7-Attention during your trip - << Have problems during your stay? We are there for you, contact us anytime!>>Contact us today and get the best Colombian Experience - Visit our Website for more!
Napier, New Zealand
Level 1 Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“We used a English specking guide to show us around”
Reviewed September 27, 2012

Loved the country and the people, I had been put on to the company by a friend who had travelled to Bogota by herself and said they were fantastic guides I must admit when I had to pay the money up front from home I was a little nervous and got in touch with my friend again, but what a brillant move Byron was at our every need and terribly knowledgeable and interesting, we loved the country before we left everyone commented about the dangerous place were off too, but we did not come across any trouble,lots of military and Police with guns though

Visited September 2012
Helpful?
2 Thank Kellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Visitor rating
    18
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    1
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Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Level 5 Contributor
93 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
“Good, but you must have the mail adress of the agency very near”
Reviewed August 15, 2012

Mantaraya, is a touristic agency that contracts local one's for your tours. I went with my wife to Colombia in a two week tour organized only for the two of us

I had the first tour in the city of Medelin. Later at the Hotel when I went to the sight of Mantaray I found out that the tour had been shorter than what was suposed to be and that the tour already marked for the next day ( Santa Sé ) would be also shorter ( the guide had told us the planning for the next day, she would pick us at 8h 30m and would leave us at the hotel at 12h 30m, when on the site of mantaray should be 6h and not 4h ).
I contact mantaray ( Alexandra Maier ) and she put pressure on the local agency so the tour to Santa Fe was as contracted.
After this episode I begin to keep daily contacts by mail with Alexandra to be sure that everyting would go on without surprises.and so the rest of the trip went well.

But if you don't speak spanish you must be carefull, because althought in the planning of the tour was defined that all the guides should speak english, only in the last two tours in Bogota we got one that could speak , all the others understood " 0 " of English. For us this wasn't important because we also understand spanish.

Another think that is important is the luck you have with the local guides, the only that had knowledge of history, geograhy etc was the last one ( Byron ).The others were more drivers than guides, but of course this can be overcome if you study the guide of the contry before each tour.

Situations like the one's I have described have happened in other trips to other countries done by us in the past ( with other agencies ), WHAT is really important is that you have a contact in the agency to report a complain as we did.

Visited August 2012
Helpful?
2 Thank Jose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
camih2o, Gerente at Mantaraya Travel - Day Tours and Trips for Colombia, responded to this review, August 17, 2012
Thank you for your feedback.
I agree with you that it’s important to have the agents number and email address form Mantarayaa while you are travelling with us and we of course always provide that to our clients. In Tourism especially in Latin America unexpected things can happen which is why we at Mantaraya Travel have a 24/7 service for our clients to solve any issue or questions that come up during your trip. Especially in your case we communicated a lot, also on weekends and outside of office hours and solved all the issues and questions you had immediately.
Thank you for your comment, kind regards from Bogota, Alexandra (Travel Advisor)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rohrbach, Bayern, Germany
Level 3 Contributor
8 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Fantastic trip to the Colombian Coffee Triangle”
Reviewed July 18, 2012

My Opinion: We went to the beautiful coffeezone with Mantaraya Travel in April 2012 for 3 nights. This is really a "must see" in Colombia and we had a very good time. The tours, guides and hotels were excellent and more than we expected.
The Hacienda San Jose is simply amazing and their service excellent! We went to the hot springs Termales Santa Rosa de Cabal which stunned me! Also the Valle de Cocorra is something you shouldnt miss in that area.
Our guide spoke perfect english and he was very knowledgable and answered all our quesitions happily.
It was very easy to deal with Mantaraya Travel. They understood straight away what we were looking for and price was good for what we got. I completely recommend them!
I really would do this trip one more time, in this zone are so many things you can see. It is simply another world. A amazing world.

Visited April 2012
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville
Level 3 Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“More stress than than doing it yourself”
Reviewed June 2, 2012

We have been working with Mantarraya Tours and have been very frustrated. We wanted to spend one week in Cartagena, San Andres, and Providencia. They continued to promise an itinerary but it was not until after we told them we were about to cancel the payment with our credit card company (paid in full a month prior) before they provided a less than detailed itinerary. We leave in 48 hours and they have still not provided any confirmation codes or details on transports. They changed our flights, booked a hotel that was in the middle or being remodeled and then changes our hotel (Deep Blue) to a far less superior hotel (El Recreo) without offering a reimbursement.

Last minute they suggested getting a yellow fever vaccination, which is not even necessary for Cartegena or the islands. It would be great to provide accurate and relevant information such as currency and hotel contacts instead.

We thought using a tour company would ease the stress but it has been just the opposite.

My advice:

1) Get confirmation codes BEFORE you send any money.

2) Expect repeated excuses as to why they do not respond to emails or get you the information you request.

3) Check the locations and prices of the hotels and read reviews before you agree to stay there for the price.

4) Consider only using them for internal flights and doing the hotels yourself.

I will be writing a follow-up review for them upon return. I am hoping they can turn this around and provide great service when we arrive.

Visited May 2012
Helpful?
2 Thank hjoyell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
camih2o, Gerente at Mantaraya Travel - Day Tours and Trips for Colombia, responded to this review, June 15, 2012
Hjoyell,

We are sorry that you had a less than perfect experience booking through us. We pride ourselves on offering the best service in Colombia and to hear of your situation has caused us to take a look at how we operate in future.After much investigation we can address the points brought up.

The Deep Blue hotel is by far the best hotel on the island and was supposed to reopen at the start of May. We were informed that the renovations were delayed by 2 weeks and then a further 2 weeks. Since it was a special occasion we had hoped to provide the most exquisite hotel for yourselves as we explained as a result waited to the very last minute in order to provide this. When this was not an option we went with the all inclusive Decameron resorts. Decameron informed us that this was the best of their three properties on the island and the one they recommended. We did a search here on tripadvisor and it was given 4 out 5 so perhaps it was presumptuous but we assumed that it would be of a good standard.

When we found out this was not the situation we were quite surprised to be honest.

All of our bookings are booked directly with the providers under our name and the clients name and therefore we do not normally have requests to provide individual hotel confirmation numbers. It was because of the delay with the renovations and the fact that we normally do not provide the confirmation numbers that you were late receiving those details.

As you saw from the document sent to yourselves it is quite extensive on covering what you should pack, bring and expect. The yellow fever vaccination is something we recommend to all clients travelling. While there is no major risk some clients prefer to have that peace of mind. I have also spoken to the travel advisor and he assures me that he spoke to yourselves about the currency, tipping practices and other practical information.

With regards to your stay, we were happy to hear that everything exceeded your expectations apart from the Providencia experience. We are working closely with yourselves in order to maximise the refund you will receive and I would like to extend an invitation back to Colombia so we can prove that this was just a once off blip. With Colombia so diverse we like to show yourselves more than just the Caribbean Coastline.

Thank you very much for the feedback, it is appreciated and will take everything on board and learn from this in order to remain the best provider here in Colombia.

Warm regards,
Camilo Gomez
CEO of Mantaraya Travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhasset, NY
Level 2 Contributor
5 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Wonderful Adventure”
Reviewed March 6, 2012

Mantaraya planned a great trip for us. Well balanced between scenic vistas and recreation and good sights. One of the highlights was seeing condors at close range in Park Purace. The market at Silvia was great--we were sorry we did not buy more indigenous peoples handicrafts.
Cartagena, Medellin and Santa Marta were all beautiful. We stayed in great, centrally located boutique type hotels that were lovely. As New York beach people we were a little disappointed in Rosario. The Santa Marta beach was spectacular!.
We were initially somewhat concerned about safety issues but our fears were quickly dispelled by the number of police and militia. Streets were well lit and safe and at no time did we feel threatened.
All our contacts with Colombian people were wonderful.. Even though out spanish was rudimentary everyone tried their best to be helpful and were always charming!
A great country and a great tour company!

Visited February 2012
Helpful?
Thank bookteeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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