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“Very Good with some exceptions.”

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Sonesta Hotel Bogota
Ranked #26 of 269 Hotels in Bogota
Certificate of Excellence
Reviewed February 14, 2014

I wavered on a three or four star. Some nice people so I settled on four.

The good. The concierge or bell boys were very helpful and always delightful to talk to. Maids all very nice and polite. The rooms are real nice and modern and very clean. Security is very good with a card to get on the elevator and to your room without even havng to insert. If we did not close the door fully, an alarm sounded. Nice mall with supermarket across the street and safe to walk around at night.

The internet was terrible. Worked on and off. Did not help to go down the hall or to reception. Breakfast was nice. But trying to get a cup of coffee which is not on the buffet table was a challenge. A second cup was even more of a challenge, and this was true all six mornings. They tried to charge us for mini bar which we did not use and also a service fee which was waved. Were good about not charging the tax since we were foreign tourists. Location is not that great for the touristy stuff.

  • Stayed: February 2014, traveled as a couple
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1  Thank Angeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar R, Gerente at Sonesta Hotel Bogota, responded to this reviewResponded April 7, 2014

Dear Mrs. Angeles

Thank you very much for your comments, all the comments always help us to improve and get better in order to always achieve our guest’s expectations. We would like to apologize for all the inconveniences that you had, we are already working on the internet signal so problems with the connection won’t happen again, also regarding the breakfast service, our food and beverage manager is taking the corrective measures to prevent events like this to happen in the future.

Best regards

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Reviewed January 23, 2014

As we discovered, outside of Cartagena, Colombia offers some of the lowest rates for quality accommodation anywhere in the world, and the Sonesta was no exception. A cool, modernist building in the Barrio Norte, just across from the Centro Comercial UniCentro, the rooms are fantastic with floor-to-ceiling windows (the staff lower the mechanized blinds each afternoon for privacy). Our only complaint with the room design was that the 2cm lip at the base of the walk-in shower is insufficient and water tends to flood the bathroom floor faster than it can drain via the shower drain, which means you will be doing some improvised mopping with a spare towel each morning. The included breakfast buffet was superb and the free WiFi worked perfectly. We had no security concerns at the hotel, or anywhere else in Bogotá for that matter. The closest TransMilenio Station is "Cl 127," which is a pleasant 1.5Km walk west of the hotel (with some nice places to eat and a grocery store next to the station). We used the TransMilenio extensively...it is a rather confusing/counter-intuitive system and the crush of humanity for most of the day rivals that of the Moscow or Tokyo metros at rush hour...whatever you do, do stock up on fare cards during the brief low periods as the line for tickets at other times at the Cl 127 station can exceed an hour. For our late night ride back to BOG, we used the hotel's car service (COP 40K each way) which was a massive improvement over the taxi ride from the airport and well worth the extra expense (do not even think of trying to take the TransMilenio to/from BOG if you have luggage). Overall, a great hotel and highly-recommended.

  • Stayed: December 2013, traveled as a couple
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1  Thank TrotamundosBetis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar R, Gerente at Sonesta Hotel Bogota, responded to this reviewResponded April 7, 2014

Dear TrotamundosBetis

It was a pleasure to have you as our guest, all of us are really glad to hear that you had such a great time in our hotel and in our city, regarding the issue in the bathroom we are already working on that, in order to prevent that a situation like that happen again. We would like to thank you for all of your comments and we hope to see you again at Sonesta Bogota really soon.

Best regards

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Reviewed January 7, 2014

Sonesta is part of a commercial building, called METRO 127.On the second floor, there is a hall for private events, such as birthdays, etc. Big parties, loud music until 1-2 a.m., and afternoon rehearsals. A nightmare for guests. Next day, they finally gave me a quiet room, at the other side of the building. I've find out, too late, that only in the rooms ending with numbers 31,32,33,34,35,36,37 and 38 ( or something like that ) you will be able to sleep. Considering I've got this information from members of the staff, I assume that previous reviews were posted by TA members who stayed in these rooms, or have been lucky enough to miss those parties.

  • Stayed: December 2013, traveled solo
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1  Thank ABrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar R, Gerente at Sonesta Hotel Bogota, responded to this reviewResponded April 7, 2014

Dear Mr. ABrasil

We would like to thank you for your comments and truly apologize for all the inconveniences that you had in our property, I would like to confirm to you that right now we are taking the right measures so we do not disturb our guest with the social events organized at the hotel due our principal goal is for you to have a really pleasant stay in our hotel, we hope to see you soon again at the hotel.

Best regards

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Reviewed December 28, 2013

I stayed at Sonesta for a weekend while friends were visiting me in Bogota. First I have to say that I was very impressed with the staff and the room itself. Very clean, nice bathroom, and quiet. Room service was fantastic, easy access to Unicentro Mall (walking distance) and short taxi drive to Zona Rosa. Lots of places to eat and a good central location for lots of attractions.

  • Stayed: September 2013, traveled solo
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1  Thank jennifer g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar R, Gerente at Sonesta Hotel Bogota, responded to this reviewResponded April 7, 2014

Dear Mrs. Jennifer G.

We would like to thank you for all your nice comments, all of our team is very glad to hear them because our principal goal is to make our guest feel like they are at home, thank you very much and we hope to have you in our hotel really soon again.

Best regards

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Reviewed November 3, 2013

Don´t dude in stay in this awesome hotel, is confortable, excellent service, rooms are clean and the people who works here are pretty nice and very efficiency. Food is great !!!! Sonesta Bogota I´ll see you until next time!!!!!!!

  • Stayed: September 2013, traveled on business
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Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRR-GM, Gerente at Sonesta Hotel Bogota, responded to this reviewResponded November 15, 2013

Dear Mr. Jose,

Please receive warm regards from Sonesta Hotel Bogota; it is fantastic to know that you are a frequent visitor of our beautiful city, thank you for sharing your opinion on tripadvisor.com. We are thrilled to hear that you enjoy our food at our restaurant and that you enjoyed the comfort of our guest rooms; at the same time we really appreciate your comments about our associates that make every effort possible to delight our guest. Once again thank you for your comments and we are looking forward to see you again soon.

Sincerely,

Cesar Recalde R.
General Manager

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Reviewed October 2, 2013

If you are ever in Bogota for business, this is a hotel to stay at, great location, a major mall across the street, 6 restaurants with in the same building, a major gym and spa. But the best things great staff, you I'm always happy when you see people who care. The even shine you shoes [FREE] any time. Good prices and a nice comfortable bed, great shower and more.

Room Tip: It doesn't matter, view is not the main item, and the elevators are very quiet.
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  • Stayed: September 2013, traveled on business
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1  Thank wrp57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRR-GM, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded October 25, 2013

Dear Guest,

Please receive warm regards from Sonesta Hotel Bogota; it was a great pleasure to have you as our guest, thank you for your recent review of our hotel on tripadvisor.com. We are delighted to hear your opinion about our Hotel. To know that you recommend our hotel as “A great business hotel” tell us that our staff and hotel exceeded your expectations and that we have created a memorable experience for you. Thank you again for your comments and we are looking forward to your next visit to our City.

Best regards,


Cesar Recalde R.
General Manager

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Reviewed September 19, 2013 via mobile

Well designed hotel with good sized rooms. Close to restaurants and mall. Its quiet and no noise from the roads. Wifi is free and has good with and coverage. Most of all us that the service is friendly fast and sincere.

  • Stayed: September 2013
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1  Thank Axel F E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRR-GM, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded October 25, 2013

Dear Mr. Axel,

Please receive kind regards from Sonesta Hotel Bogota; it was a great pleasure to have you as our guest, thank you for your recent review of our hotel on tripadvisor.com. We are delighted to hear your opinion about our Hotel. To hear that our staff was friendly fast and sincere, it´s of great satisfaction for us. Thank you again for your comments and we are looking forward to your next visit to our City.

Sincerely,

Cesar Recalde R.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel Bogota

Address: Carrera 15A # 125-26, Bogota 110111, Colombia
Phone Number:
Location: Colombia > Bogota > Usaquén
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 269 Hotels in Bogota
Price Range: $66 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Hotel Bogota 4*
Number of rooms: 126
Official Description (provided by the hotel):
SONESTA BOGOTA HOTEL The Sonesta Bogota Hotel opens the doors to a modern and exclusive hotel in the north of Bogota opposite the Unicentro Shopping Mall and with a cutting edge design and sophisticated personalized services. Accommodation in the capital of Colombia designed for business travelers and visitors seeking a comfortable hotel for their vacations and getaway breaks to Bogota. Book a great place to rest with the maximum guarantees in this Bogota hotel with free Wi-Fi, restaurant, meeting rooms, car park... ... more   less 
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