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“Best Marriott I've ever stayed in. Period.” 5 of 5 stars
Review of JW Marriott Hotel Bogota

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JW Marriott Hotel Bogota
Ranked #2 of 261 Hotels in Bogota
Certificate of Excellence
Panama City, Panama
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best Marriott I've ever stayed in. Period.”
5 of 5 stars Reviewed August 29, 2013

I should probably start this by apologizing to the staff at Marriott, especially some of the staff that was there in 2012 and are no longer there. I'll get to that later...

This is without a doubt, the best Marriott I've ever stayed in. I'm a Platinum Elite with almost 1,000,000 points accumulated in stays varying from North/South America and the Middle East.

Last year I spent a lot of time in this property (not just Sep as indicated) as I was setting up a business in Colombia. I used the executive lounge as an office many times (my work hours there were 7am-12am non-stop). I ate breakfast, lunch and dinner there. I had meetings there (as well as in the adjacent conf room). We interviewed there...

To say that the staff was "accommodating" would be a severe understatement. They even found extension chords for our laptops so we could work all day.

Then there are "details". As a frequent traveler I know when I'm getting "airlined" (lured by points and incentives only to be nickel and dimed later). If I had a visitor arriving by car, I could sign off on it at no charge. At the lounge I most certainly went over the allowable limit for guests on several occasions and they never complained (we did pay for meals and tipped generously).

Oh, and the Marriott has the BEST internet system. You log in once on each one of your devices (I carry a laptop, a blackberry, an iPhone and an iPad) and that's it. You automatically connect everywhere in the hotel. I've yet to find another hotel that does that - Marriott or other.

I really can't say enough good things about the people and the facilities. The rooms are fantastic, the beds, the bathrooms, the indoor pool... There's a beautiful restaurant downstairs that looks like a cave with equally attentive staff.

Simply said, I no longer consider other hotels an option (and trust me, service in Colombia - in general - is above the average. The competition is tough). I have good friends in other hotels where I stayed for almost 20 years... until I found this one upon the insistent recommendation of a friend.

So I apologize to the wonderful staff for not writing this earlier (you know I was busy!). You are simply the best. I also should have written a letter to management. I hope to right my wrongs in the future in a more expedited manner.

Thank you Marriott and thank you, you wonderful staff. You made a huge difference in making my team and I feel welcome and comfortable... as well as productive! Plus, as a business hotel I can honestly say you were an integral part of the successes we later achieved.

Room Tip: no tips - they're all good unless you NEED a view.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AJTraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, September 3, 2013
Dear guest,
It is so nice to read comments like yours, as it shows us we are doing something right!
Rest assured I will pass your comment onto our staff so they can all receive your warm regards. Please know that our main goal is to provide the business traveler with all they need in order to have a smooth trip. The service offered and the establishments of the hotel are oriented to, like you said, lead to future success and it is gratifying to know we were a key part in your visit to Bogota. We look forward to host you again soon and hope that your future stay be even better than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
dc
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed August 25, 2013

spacious up-to-date rooms, excellent breakfast buffet included in many room rates. centrally located. my only problem was with the Internet connection, which was dial-up speed my first night, but the management team came to my room and installed a router for me and then it was a much better connection.

Stayed August 2013, traveled on business
Helpful?
Thank kroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest, thank you for taking the time to let us know about your experience with us. Our apologies for the inconveniences the Internet might have caused you and we would like to let you know that we will be working on an upgrade to our Internet servers in order to offer you a much better connection on your future stays. We hope to have you with us soon and thank you for choosing the JW Marriott Bogota
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

Spent five nights at the JW. It is very well located for business travellers. Rooms are spacious with great beds and bathrooms. Service is very good. Front desk was very helpful and requests were handled promptly. Breakfast buffet is very good and restaurant is a great place to have business meetings. Will definetly comme back on next visit to Bogota.

Stayed August 2013, traveled on business
Helpful?
Thank SPCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest, thank you for choosing the JW Marriott. We are glad the location of the hotel was suitable for you and that the bedroom and bathroom was according to your liking. It is great to know that we provided you with a service up to your standards and we look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 21, 2013

This was my second stay at the JW Marriott Bogota and it matched the first. Rooms are excellent - clean, quiet and spacious. The Elite lounge is great - food, beverages and ambiance. Gym is larger than most. The outdoor patio is great to relax at night. Most importantly the staff is very helpful and focused on ensuring good service. Even with a language barrier (my spanish is limited to survival words), the staff is quick and capable and finds someone to translate if understanding is lacking.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank c2brooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest, thank you for choosing the JW Marriott on your visit to Bogota. We are glad you found our rooms suitable to your likes and that you were able to enjoy the benefits of our executive lounge. Please know that it is our pleasure to serve you which is why you find out staff going out of its way to offer you the best JW Marriott experience. We hope to have you on your next visit to Bogota and thank you for taking the time to let us and other travelers know about your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
79 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed August 20, 2013

When the service is great, the food is great and the condition of the hotel is great you have a magnificent property! As always our stay went great from the moment we arrived we had a wonderful junior suite and couldn't be treated better. All staff was very attentive to our needs our car was ready when we needed it and everything we asked for. We had two rooms as we brought my girlfriend's daughters with us and they were extremely impressed with everything; they called it "the best hotel ever". A very special thank you to Stephanie in the executive floor for always going above and beyond to make sure we enjoyed our stay!

I definetely recommendthis hotel and God willing I will certanly return next year!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank favargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest, it is wonderful to hear about the time you and your companions spent with us. It is our pleasure to serve you and rest assured we will pass your comment on to Stephanie. We are glad you enjoyed your stay and we look forward to hosting you again. Thank you for choosing the JW Marriott and for the time you took to tell us about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeport, Grand Bahama Island
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 19, 2013

In true JW Marriott style this hotel has it all for the business traveller. The rooms are superb with every amenity possible from high speed internet, to high quality in-room AV options to luxurious bedding. The bathrooms are very modern and extremely well maintained. The wood work is impressive. The executive lounge offers far more than typical snack food and soft drinks...it is fully staffed with attentive staff, very well stocked and serves a wide variety of hot and cold foods. The gym is commercial quality and the meeting rooms are great. The hotel restaurant is first rate and there is a Juan Valdez coffee store attached to the building. Security is very high with full time security guards with dogs. The last time I stayed there I accidentally booked the wrong Marriott...even though the hotel was literally sold out, the staff really took care of me and I had a great stay.

Room Tip: Book early as the hotel is often sold out.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brendan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest, as a JW we strive to offer the best commodities for our business travelers not only with equipped establishments but with the service we provide as well in order to make you feel just like at home. It is good to know you were able to enjoy our executive lounge along with all of its benefits and that the security of the hotel was pleasing to you. We hope to have you again soon and thank you for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
93 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed August 19, 2013

Love this hotel. Went for a 9 day business trip, my first in Bogota. The common areas were small but well appointed. The hallways were roomy, looked fairly freshly renovated and always smelled nice. The room itself was in the corner, with a terrific view of the city and the mountains in the background. It was much larger than average, with a work area and a chair. The hallway between the bathroom and bedroom was a nice bonus and the two wardrobes provided ample room for a LOT of clothes and shoes. Bathroom with both bath and shower, lovely amenities and again plenty of space. Turn down ritual a treat, complete with calming nature sounds. Breakfast excellent and with good variety across the week in terms of local offerings. Service very good throughout the stay, at restaurant, room service and at reception. Concierge not always at the desk would be my only gripe, but never had to wait longer than 15 min. Big perk here is the free massage I had with my package. I opted for deep tissue with Eileen. Best massage of my life - I HIGHLY recommend and would pay good money for a repeat. Perhaps most importantly, this hotel feels very safe - that too for a woman travelling alone. If you have the opportunity to stay here, do so and you won't regret it. Also within easy reach of the G Zone, T Zone and great brunch spots like Club Colombia.

Room Tip: Ask for a room in the corner facing the city
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank businss_travell3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, August 26, 2013
Dear guest,
Thank you for your wonderful comment. It is so great to know that every detail offered, from your room to the hotel’s location, orchestrated an entire JW experience. We are glad you enjoyed your massage and we invite you to try the large variety of rituals and facials we have for you. Our apologies for the wait at the concierge’s desk and we will make sure to reduce the away time to a minimum. We look forward to hosting you again on your next visit to Bogota and thank you for taking the time to let us and other travelers know about your experience with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Bogota

Property: JW Marriott Hotel Bogota
Address: Calle 73 # 8-60, Bogota 110221, Colombia
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 261 Hotels in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Bogota 4.5*
Number of rooms: 264
Official Description (provided by the hotel):
The JW Marriott Bogota Hotel is located at the heart of Bogota's financial and entertainment district. The hotel is close to corporate offices of major companies, the finest restaurants and bars of Zona G, Zona T and 93rd St Park are only a few minutes away. Within the hotel you will find an array of gastronomic and entertainment options. Get creative at The Market, a casual restaurant where guests can choose from a variety of fresh ingredients to build their own pizzas, hamburgers, salads and more. Indulge yourself at Tamarine, a chic restaurant that offers Asian fusion cuisine. Live an authentic Japanese gastronomic experience at Nau Sushi Lounge and try a variety of Sake based cocktails in a trendy and warm ambience. Relax and have fun at Circo, the spotlight where Bogota's upcoming music artists showcase their talents every night. The hotel features a fully equipped fitness center, an indoor lap pool, an indoor Jacuzzi, a full service Spa with steam rooms, saunas and six massage rooms. At the executive lounge on the 9th floor guests can have a complimentary breakfast and in the evenings hors d'oeuvres and cocktails. All guestrooms feature streaming speed Internet access, soundproof windows, 300-thread count Egyptian cotton linen sheets and a down feather mattress topper to offer a maximum comfort. Next time you visit Bogota on business or leisure stay with us. ... more   less 
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